Dear Sirs/Madam

Recently, I have received the down below e-mail from your customer care team regarding my yahoo account (sam1dmcc@yahoo.com) that was terminated by them. I would highly appreciate your assistance telling me what kind of violations I made to cause my account to be terminated, because I have very important e-mails and I need to retrieve them badly. Please, help me to get my account back.

Best Regards

Sam Ahmed

Sent: Wednesday, July 30, 2014 at 3:44 AM
From: "Yahoo Customer Care" <customercare-en@cc.yahoo-inc.c
To: sam.1@mail.comem
Subject: Account Assistance [Incident: 140729-007730]

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

Subject
Account Assistance

Discussion Thread
Response Via Email (Thien) 07/29/2014 04:44 PM
Hi Samahmed,

Thank you for contacting Yahoo Mail.
Your "sam1dmcc" Yahoo account was disabled for violation of the Yahoo Terms (TOS).
When you created your account, you agreed to follow the Yahoo Terms.
The "Termination" section of the Yahoo Terms outlines the conditions that can cause an account to be disabled/removed.
We continue to support subscribers who follow the Terms.
If you want, you can always create a new Yahoo account. Just remember that all accounts are subject to our Terms.
Thank you again for contacting Yahoo Customer Care.

Regards,

Ty

Yahoo Customer Care
Auto-Response 07/29/2014 04:06 AM
This is an automated message acknowledging your recent submission for help to Yahoo Customer Care.

Please do not reply to this automated message as replies will not been seen or answered by a Yahoo Customer Care representative.

• If you reported abuse, we will investigate and take action where appropriate, and may be contacted if additional information is required to complete our investigation. We appreciate your efforts to make our community better.

• If you are submitting a request for assistance, or asking a question, a representative will respond as soon as possible.

Your Incident ID is: 140729-007730

Sincerely,
The Yahoo Customer Care Team

Dear yahoo,

My yahoo id is lijonair08@yahoo.com.

Recently I have forgot my password while login from PC.

Tried to change the password by giving varying my id and phone number and got test message in my number to enter and after entering I have asked to enter new password,after that when I mentioned new password,clicking next its not getting confirmed,tried lot of time.Also i cannot rember my security answer No.2.

Now i am using through my mobile with same account,since i was already logged in I can see mu inbox mail.If i log out from my mobile than i can re-login my account.

Request you to advice how i can create a new password.