Users have quit participating because they can't understand your new format? What can I do?
Users have quit participating because they can't understand your new format? What can I do? Frankly, older members of groups can't understand how to use the new format. Frankly, I have baffled too. What can be done before I loose the majority of the group populations of the two groups I manage. You new format is not user friendly for those over 50, or for visually impaired users.
I have the same issue - since the switch to Neo, my group monthly activity has dwindled to around half the posts that were made in previous years - there is a marked decrease as soon as NEO was introduced to my group in September...such a shame, nobody seems able to understand the new format - and it is RUBBISH from a moderator point of view. Nothing works.
using the groups is SOOOOOO Much more of a drag since NEO.
Users cannot recognize where most features are
many group moderators are at a loss to find where the functions are hidden
the colors have gone, we used to be able to navigate from group to group and recognize them by colors, now they all have the same yahoo lousy pictures by default, and most group moderators have not been able to change them because it is SOOOO COUNTER INTUITIVE !
Really, NEO is a total failure. Members are lost, moderators who are not computer nerds cannot gear their groups properly etc etc
karen boe commented
Sandy! You hit the nail right on the head! Instead of beta testing this mess and rolling out a complete project, they expect us to tell them the problems. They have had long enough to fix the things we have complained about, but keep closing items saying they are fixed, but then we get more feedback on the same issue. I didn't see that this is really their job, not ours. As an end user, we should not have to put up with all these problems for all this time. I keep trying to get the people in my group to move elsewhere, but they have been here so long and are afraid to try and migrate to another social setting. I think Yahoo must have sabotaged groups on purpose. No one can have these many problems for this long and think they will keep their customers. I just wish they would be honest, tell us they are closing groups and let us move on
without the continuing frustrations.
In desperation, I froze my group last week. Members can view as an archive, but I have changed permissions so they can no longer edit.
My group members run the gamut of young to old, are computer-savvy to not-so-much, use several browsers and operating systems. None of them like Neo, and most have quit participating. I cannot advise them because what they see is dependent on their browser and OS, and is constantly changing. The database has been through so many changes and problems (failure to edit, failure to save, stupid editing procedures, inability to see whole table without excessive scrolling, inability to import data from a file) and, from my experience and the amount of feedback posted here, needs yet more work. I can’t justify keeping the group active for the few members who can add their data to the tables. We have reverted to email.
Yahoo’s software engineers should be the ones to debug Neo, not the poor users.
Ditto. Also, I used to be able to add members directly, which is very useful when adding older and computer-illiterate people. Really want that feature back. My groups are suffering because of it.
Nick Danger commented
I participated in groups, now located on Yahoo, since the late 1990s. After the change, nothing works... not groups, not account settings, not mail. Typical brain-dead "change it for no reason except to look like someone else". Anyway, as a result of the difficulties, I deleted membership in all discussion groups and haven't been back.
I agree with the comments made by others. I am the list owner for several groups of people in the senior age group and most of them cannot navigate to enable access to the group web site. They are not stupid people (eg Probus clubs). As a result, although the group e-mail is used to communicate, most don't access the web site. The new design has definately been a step backwards and I am considering transferring to Google Groups.
One thing that really turns off potential members is your very complicated process of signing up as a new member of a group if you want to use a non-Yahoo e-mail address. You have made it now an impossible two-step process. I have many pending members, and the process to join our group is so daunting that few of them ever sign up. And some never get to their preferred e-mail address, despite the fact that my instructions tell them how.
So in a nutshell, the whole process is WAY too complicated.
I have to agree with the changes in the new format. What the where you thinking of when you changed it? Or better yet why? You actually had something that worked. Was this suppose to justify somebodies jobs?
I can't stand the new format. Please, please change yahoo groups to the way it was before the Neo.
I HATE the new format!! I hate it when I post a youtube link, inside the message is this big picture from youtube with an arrow in the center. It takes up so much space. Let it be the way it used to be, when a group member could merely click on the link if they wanted to go to it. Remove the picture with the arrow in it!!
karen boe commented
justntymrottie, there is a petition, but it hasn't helped yet.
I wrote a comment, they wouldn't send it..now it's lost in space :( I'm glad I'm not the only one that HATES this new format!
Came on today to answer a few posts in my groups that I had received in my email. OMG, the format is horrid, and ugly and doesn't work! Replying to a post is utter confusion, doesn't show up the way it was typed. My groups homepages are little columns in the center of the page with a bunch of junk and clutter to the left and right. My other group memberships are in the way on the left. Where's the non-obtrusive little button that said "show my groups?" Out of the way, but available, if needed.
I think the only way to get Yahoo's attention is a petition on change.org or one of the other places. That would wake them up. They obviously don't care what the users think, are slow to read comments, if they ever do and come up with no answers. We're just supossed to adjust. I am so MAD about this.
The new format is terrible. All members are having trouble. Please go back to the old format. What ever happened to "if it's not broke, don't fix it!"
I am the Moderator/Owner of a private group set up to facilitate communication between members of a Committee. We meet monthly to organize an annual 3 day retreat and want a way to communicaet easily between meetings. We recently abandoned Yahoo Groups because it has become more and more complex to use. I had some new committee members who couldn't even figure out how to get a Yahoo account, and so they were unable to join the group. (and I didn't understand the new system and was unable to help them). I've now set up a private Facebook page for us.
I've been a member of a Freecycle group here for a number of years. Now that the only search appears to be by the post#, it has become much less useful. (If I'm trying to search for one of my own previous posts, I don't know what the post# is. And if I want to search for an item I need that someone may be offering, I won't know what the post# is either.) It would make much more sense to allow people to search posts by a keyword(s).
Yahoo, are you trying to sabotage yourselves and make sure that your message boards fail? It sure seems that way! They've gotten steadily worse and less user friendly over the past 4 or 5 years.
otito koro commented
Please go back to the old format. I cannot approve messages!!
Wow! This is exactly our group's problem. A support group for widow/ers, our name is not even shown in the "new" photo. Our members are all complaining they can't access or post. Some of us have gone the email route but it is awkward for me. I cannot understand the "event" replacement for the "calendar". Calendar was much easier and events actuall6y appeared on the correct day. Now our widows are reminded the day before which makes for more grief! It's a total mess and I would LOVE to have the old format back. Please Yahoo! Listen to your users.
I too prefer the pre-Neo format. I particularly miss the ability to insert images in my posts and use the view html source encoding feature.
My ability to work in the Photo Albums section has also been degraded.
It would be great for users to have the option of either the 'Classic' Yahoo! Groups format or the new one, for those that prefer it.
Gary Peterson, Owner, Wireless_Energy_Transmission
Yahoo Groups appears to have changed their format in the last week or so. I don't know the reason, but the new format sure doesn't seem to benefit the user. I am unable to navigate to my various groups as I did before. I'm sure it can be done, but quite frankly, I don't have the time to go through an extended learning process. Can't the user have an option of the old or new format? If this isn't corrected, I guess I will no longer use Yahoo Groups, Too bad, as I really liked it.