"Show Message History" is misleading
When Replying to a message, there is a link for "Show Message History", but people don't understand what this is.
Please change it to read "Include prior messages" ... we are having to train each new person on how to include prior messages in their threads ... no one seems to know what your link means.
5 commentsComments are closed
David A commented
"Show message history makes sense when you are viewing a message, but not when you are replying to it. The UI item is misleading. Therefore, "Declined" is an inappropriate disposition for this suggestion.
It would be better if message history is included as a default. Trying to follow any thread from the emailed posts is extremely difficult. The way it is set up now most people do not even see the link to show message history when responding to a post.
Also add a check mark for post reply below or above the other messages, since it looks weird seeing it appear in both directions.
I would like to see message history as default but would like it to show just the one message to which you are replying rather than a huge list of messages.
So show the post to which I am replying by default and if I want more posts included then I would have to do the work. This would be simpler than having no previous messages shown or a huge list of all previous messages both of which are less useful.
Show message history should be default.