Yahoo Mail

This forum is intended to gather feedback or suggestions on Yahoo Mail. For assistance with technical, abuse or general Mail questions, please contact Yahoo Customer Care.

We have refreshed your inbox with more room for messages and added exciting new features you will love. These include 1TB of free mail storage, Conversations, stunning new Themes, Attachments preview and much more.

Based on your feedback, we have improved and simplified how you work with folders in your inbox. Folders now remain visible at all times on the left side of your inbox so you can quickly find and file away messages. We want to hear what you think of this update and other features in Yahoo Mail. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review and take them all very seriously and review them regularly.

Tell us how we can improve your Yahoo Mail experience.

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  1. I need to delete my yahoo email search history.

    Why is it not possible to delete my email search history.to protect my privacy?

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      Gathering feedback  ·  50 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Sub folders!

      I use Hotmail/outlook web based email at work, it breaks every now and then, but it does allow me to organise my emails into subfolders, which are always on the left side bar.

      Please bring this feature to Yahoo, it would be very useful.

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        Gathering feedback  ·  59 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Please bring back the stationery!!!

        Please bring the stationery back!!!

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          Gathering feedback  ·  1443 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • It is entirely too hard to get a hold of someone to help.

          I've tried the phone number listed and waited for 5 min to speak to someone and then was hung-up on. "Contact us" leads to a series of questions to direct one to a certain article that may or may not fix the problem, and then there's no option to contact anyone. I'm about fed up with Yahoo, after being hacked 3 times, following all the instructions in said articles, and having no one to help in this very serious matter SUCKS. Disappointed.

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            4 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
          • I'm paying for ad free mail, yet Yahoo! is applying it's own ad relentlessly.

            "Add Yahoo! ... as an application to mailto links?" This shows up as a banner that animatedly shifts my entire window down several pixels every time I access my mail online for the past week. There is no way to permanently disregard it. I am paying for "ad free mail".

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              3 comments  ·  Flag idea as inappropriate…  ·  Admin →

              I’m sorry you’re displeased with that notice. It isn’t an advertisement, it’s a notice from your Web browser asking if you would like use Yahoo Mail as your Web browser’s default email app for email links.

              For more on this, please have a look at the Yahoo! Help article "Request to add Yahoo as “mailto” application", available at:

              https://help.yahoo.com/kb/SLN24051.html

              I really appreciate you giving me the opportunity to address this for you!

            • Beef up your security measures, to better protect your customers.

              Whenever there's a major security breach, my Yahoo! address gets harvested by the online thieves, but my Google address does not. This makes it look like criminals have too easy a time accessing your database(s) of customer information. It's really worrisome, and I'm tired of having to keep on changing my password every few weeks lately.

              Put some of the brain power you're using to further monetize your email product to the task of better protecting your remaining customers, or you'll find that many of us will stop using Yahoo! Mail.

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                3 comments  ·  Feature suggestions  ·  Flag idea as inappropriate…  ·  Admin →

                Thank you for your feedback! We do take security very seriously, and have been making large investments in improving security, two examples being our recent DMARC policy change and our efforts to ensure every Yahoo URL is SSL-encrypted.

                You can rest assured that we certainly will continue to improve and evolve our security policies. Thank you again for your time in addressing this with us!

              • deleted email addresses autofilling

                Why are email addresses of people I don't know coming up when I'm entering addresses in a new message? Deleted email addresses are popping up as well. It's as though Yahoo is grabbing email addresses from ALL of my stored emails and suggesting them when I start typing in addresses. I don't want to see addresses of people I don't know and I don't want an old, deleted address as an option. Why has Yahoo made this so much more difficult... yet again. Stop messing with your system. It worked fine until you forced us all to change!!

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                  1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                • search option not working

                  Please check my search option is not working

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                    3 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
                  • Did Yahoo send me "Your email will expire soon" from Yahoo Upgrade? Or is it Spam? How do I know?

                    Did Yahoo send me "Your email will expire soon" from Yahoo Upgrade? Or is it Spam? How do I know? I use the email address almost daily - it should not expire.

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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • What happened to spell check?

                      What happened to spell check? When composing e-mails, it indicates incorrect spelling, but offers no corrective options. What use is that? If I could competently correct my own spelling, it wouldn't be wrong in the first place. I'm left with repeated trial & error spelling, or grabbing the old dictionary every time I see the red line. Spell check used to be there. Is it still an option? Is it hidden? Should I consult a twelve year old to figure it out? I dunno.

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • You promised 'not to ***** it up' but you did. Please fix not being able to deselect individual emails

                        You promised 'not to ***** it up' but you did. Please fix not being able to deselect individual emails

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                          1 comment  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
                        • 8184th ranked
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                            1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

                            First off, I recommend changing your password! This is important. Next, please follow all the instructions in “What to do if your account is sending spam”, available at:

                            http://help.yahoo.com/kb/index?page=content&id=SLN3417&locale=en_US&y=PROD_MAIL_ML

                            I recommend reading the following Yahoo! Help article “Changing your password” for the steps you should take to change your Yahoo! account’s password. You can find the link to it below.

                            http://help.yahoo.com/kb/index?page=content&id=SLN2035&locale=en_US&y=PROD_ACCT

                            I’m also sorry to hear you lost some contacts in your Yahoo! Mail account. For more on restoring missing or deleted contacts, you will need to read the information in the Yahoo! Help article “Restoring deleted or missing contacts” — this contains not only information you need to complete this process, but also the forms that you will need to fill out to complete your request. You can find that article at:

                            http://help.yahoo.com/kb/index?page=content&id=SLN3670&locale=en_US&y=PROD_MAIL_ML

                            Finally, for more information about keeping your account from becoming compromised, please have a look at…

                          • 587th ranked
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                              0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →

                              I’m sorry to hear you’re having that trouble with forwarding emails from your Yahoo Mail account. You do not have to include the original sender as a recipient to forwards you send.

                              I recommend reading the following Yahoo! Mail Help article “Forward and reply to messages in Yahoo Mail” for the steps to forward an email using Yahoo! Mail. You can find the link to it below.

                              https://help.yahoo.com/kb/mail/SLN22022.html

                              I hope this has helped you!

                            • For the past 2 days, my mail viewed on Firefox won't allow me to open or compose messages.

                              I get a message in the lower right urging me to "load basic mail." What's going on here?

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                                Gathering feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • complaint - my old account has been hacked and is sending virus filled spam. i try to acccess it but the password is blocked.

                                i wish to complain.
                                my old account has been hacked and is sending virus filled spam. i try to acccess it but the password is blocked. it has proved impossible to speak to anybody abut this at yahoo. please freeze my old account (giroplayboy@yahoo.co.uk) immediately, and reply to this email immediately on this new account (annoyedcustomer65@yahoo.co.uk)
                                i will have to issue a forml complaint if this is not done quickly
                                thanks
                                michael smith

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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • your new system is horrible. I don't need a counter when I am deleting emails, I don't need that much open space at the right,

                                  your new format is horrible, I don't need a counter when I am deleting emails on such a huge screen to the right. It is very distracting, you have squished the new emails so far to the left that it is impossible to read, when I do delete something, I don't want the next email to pop up, it is horribly distracting. The solid dot under each email is stupid, makes it harder to be sure I hit the right box to delete, the delete button is too far over to the right, in general, this is an extremely poor…

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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Feedback sucks on yahoo

                                    Feedback sucks on yahoo mail. There should be a big feedback button at the same location on every page that the customer could easily find it and send a note. On google they even automatically attach the current screenshot and the user can highlight or dim out certain part of that picture. The current system is kind of messy and takes a lot of effort to submit a note.

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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • feed

                                      Feedback sucks on yahoo mail. There should be a big feedback button at the same location on every page that the customer could easily find it and send a note. On google they even automatically attach the current screenshot and the user can highlight or dim out certain part of that picture. The current system is kind of messy and takes a lot of effort to submit a note.

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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • and recovery options

                                        The client needs control over the process of creating the password, recovery of it and the password. It's our account and the security of it is our issue required to have a capital @÷=%, etc up to 8 characters is the worst of all. I am unable to recover my original yahoo account christymorrisroberts@ yahoo. It was gone when you switched formats, ZERO ASSISTANCE WITH THE RECOVERY OF IT!!!!!! I WAS JUST SORRY I HAD THINGS ATTACHED TO THE EMAIL, NOW THEY'RE NOT AVAILABLE EITHER. GET CURRENT CUSTOMER SERVICE REPRESENTATIVES 24/7 365. OR SHUT DOWN THE APP. PLEASE HELP THE…

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                                          0 comments  ·  Password  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Local news

                                          My "local" news, identified by my town in Connecticut, is not local at all. I get news items from all over the tri-state area and nothing from CT. Customization is a farce as most areas on the new homepage cannot be formatted or modified in any useful way.

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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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