Yahoo Mail

This forum is intended to gather feedback or suggestions on Yahoo Mail. For assistance with technical, abuse or general Mail questions, please contact Yahoo Customer Care.

Tell us how we can improve your Yahoo Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously. Our Guidelines have more on how you can give great feedback.

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  1. CSS parser should not break responsive emails when rendering them in the inbox.

    http://freshinbox.com/articles/yahoo-sanitizer-bug.html

    Email designers are having to code email differently just for Yahoo! Mail. The reason is Yahoo! Mail's HTML sanitizer currently alters CSS in such a way that breaks mobile responsive email. The link above describes why that is happening. Many email designers and developers would welcome this fix.

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      4 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
    • Right Alt + z key sequence handled erroneously as "Undo" function in YMRTEYUI_54_1167.js JavaScript code in the Advanced web mail interface

      The following code in YMRTEYUI_54_1167.js:
      if (T.keyCode === 90 && (T.ctrlKey || T.metaKey))

      which is part of the rich/Advanced e-mail composer interface wrongly interprets Right Alt + z key click on Windows 7 x64 with Polish keyboard as "undo" text editor function, while it should produce the following Polish language character: ż

      Refer to https://answers.yahoo.com/question/index?qid=20141123191658AAzDKgV

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        33 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
      • Make it work!!!

        Yaahoo email funtionality is terrible!! Constant problems. Just got an error 14. I'm really losing my patience.

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          0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →

          I’m sorry to hear that you’re encountering this error message in Yahoo Mail. For more on Temporary Access Error 14 including some troubleshooting steps that you can take, please have a look at the following Yahoo Help article:

          http://help.yahoo.com/kb/index?page=content&id=SLN3543&SLN25475&locale=en_US&y=PROD_ACCT

          Because this forum is intended to gather feedback/suggestions for Yahoo! Mail, if you continue experiencing this problem, please contact Customer Care by going to:

          Contact Customer Care

          Thank you for using Yahoo Mail!

        • Please Please Please let me disable the "often included" feature

          The "often included" tab is a recipe for disaster. This new feature seems to have popped up today and I can't disable it. Some emails that I send are confidential and may be legally privileged. I don't want to accidentally include an unintended recipient merely because I have sometimes included that recipient on another message.

          A few annoyances have crept into your product over the last year or so, including the mandatory integration with Dropbox and Facebook, but this "often included" feature is a dealbreaker and will drive me to another email service if I can't disable it. Please advise.

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            1 comment  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
          • For the last week i have been getting this error message everytine I send an email:We hit a technical glitch

            We hit a technical glitch

            Please try reloading the page in a few minutes.

             I still cannot access my mail

            When are you going to address this. I see many others getting it

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              5 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
            • Why the name of the attached file is changing after i send a mail? It is shown as u03B1u03 etc... I am attaching files with greek characters

              Why the name of the attached file is changing after i send a mail? It is shown as u03B1u03 etc at the sent mails... This is confirmed by the receiver too! I don't know if it matters, but I am attaching files with greek characters and use as primary the english language. Please help me fix the problem. Any solution?

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                2 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
              • Outbox

                Outbox shows messages to be stuck. When opening Outbox, no messages. How do you clear this? Just take this folder away, please!

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                  2 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
                • Please fix email search. When I search, the most recent match is always omitted from the results and is usually the match I am looking for.

                  Please fix email search. When I search, the most recent match is always omitted from the results. This is bad, because usually I am searching for the most recent email from a certain person or on a certain topic. Can you fix this? Is it possible it is something I'm doing? I don't think it is.

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                    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
                  • Why have some of my filters stopped functioning??

                    Why have some of my filters stopped functioning?? Please fix this asap, I have been missing important messages because they got lost in my Inbox!
                    Also REALLY miss my email text alerts... Not everyone has or wants a smartphone!

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                      2 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
                    • Attachments show up with random characters that is unreadable

                      When I view attachments without downloading them all the text is random characters and is unreadable. This happens no matter which browser I use.

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                        0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
                      • fix your errors

                        for the last couple months yahoo mail is horrible, it doesn't load and it showing my error code 14 ... it's time to move one, to gmail or hotmail, or whatever mail, because yahoo mail is worthless...

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                          3 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
                        • Paperless Post is messing up my replies. I cannot see what I'm typing in a reply, because when I touch the keyboard the screen jumps down.

                          Please, fix the Paperless Post formatting so that the screen doesn't jump down to the Paperless Post ads when I am trying to type a reply.

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                            0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
                          • My mail won't show up. I can see the new mail notification on the tab but it didn't appear in my inbox until I refresh the tab. What's wrong

                            My mail won't show up. I can see the new mail notification on the tab but it didn't appear in my inbox until I refresh the tab. What's wrong

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                              3 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →

                              I’m really sorry that you’re experiencing this interruption. You may have experienced a temporary issue caused by our system, your browser, or a network-related issue between your Internet service provider (ISP) and our servers.

                              If this problem persists, I recommend reading the following Yahoo! Mail Help article “Basic Browser Troubleshooting” for more steps you can take to resolve this. You can find the link to it below.

                              http://help.yahoo.com/kb/index?page=content&id=SLN3223&locale=en_US&y=PROD_MAIL_ML

                              You can also reach further email support from our Customer Care team using the following form:

                              http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_MAIL&page=contact

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                                0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
                              • Autosave happening too often and freezing screen so I can't continue typing

                                This used to work much more sanely and efficiently, now it autosaves every 2-3 mins. and freezes the screen so I can't continue typing. If I'm typing a long note, it is incredibly inefficient and frustrating. Autosave should happen less often, don't freeze the screen while saving and give us a save button so we can decide when to save.

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                                  2 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
                                • hai, yahoo.. please restore the security question to sign in, i can't choose to "using secret question" it just provide "use text and call"

                                  Hai, Yahoo..! Please restore the security question to sign in, i can't choose to "using secret question" it just providing "use text and call verification".
                                  Sometimes I forget to bring my cell phone, and I was frustrated because i could not get into my email with the public facilities.
                                  ( Please, help!. Thanks you :D )

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                                    1 comment  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
                                  • I have recently gotten married and changed my profile name but my outgoing last name still remains my maiden name please help!!!

                                    HELP ME CHANGE MY OUTGOING MAIL NAME TO MY MARRIED NAME BEFORE I GO NUTS!!! this shouldnt be such a hard task. you make this so impossible its rediculious! im so angry ive spent so much time researching how to do this im going out of my mind.. MY PROFILE NAME HAS BEEN CHANGED BUT THE OUTGOING NAME IS A HUGE PROBLEM!!! PLEASE PLEASE SOMEONE HELP

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                                      1 comment  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
                                    • It would be fantastic if my mail actually went into my inbox instead of the trash folder!!!!!!

                                      I have deleted all filters to ensure that it is not being placed there due to a filter. 99% of my mail goes straight to my trash folder! This is ridiculous. I have had this email for over 8 years now, and this is just now happening, and has been for about a week now. PLEASE FIX THIS!!! IT IS REALLY REALLY ANNOYING!!!!

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                                        1 comment  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
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                                          1 comment  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Hacked email

                                          Someone hacked my email address and add their email address as primary.
                                          I go to my account and add my new gmail account then set as primary. Click on SAVE and the system does nothing.
                                          Can not remove that hacked email that had been set as primary.
                                          Call Yahoo and wait for 2 hours without connection.
                                          Go to help.yahoo.com/identity and create a Customer Care form, after finish, it sends to the hacked primary email address.

                                          What can I do to remove that hacked primary email address???

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                                            1 comment  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
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