Tell us how we can improve your Yahoo Mail experience.

I hate the new and confusing e-mail page. Go back to the old look before you tick off more customers.

I like the old look better. Hate this one because it is confusing and not customer friendly. I hate the "me" on e-mails.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Product SupportAdminProduct Support (Admin, Yahoo) responded  · 

    If you’re having trouble with the new format, this Yahoo Help article provides an overview of what has changed. It should help you to get started.

    Overview of Yahoo Mail"

    If you dislike seeing “Me” on you messages, you may want to disable the conversations feature.

    We think conversation threads are great new way to organize your emails, but we also understand that they may not be for everyone, which is why you have the ability to turn them off if you choose. To learn how to do that, please have a look at the following Yahoo Mail Help article:

    Enable or disable Conversations in Yahoo Mail

    Because this forum is intended to gather feedback/suggestions for Yahoo Mail, if you have additional questions, please contact Customer Care by going here:

    Contact Customer Care

    Thank you for using Yahoo Mail!

    13 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        Hello…… you kept asking me to update I said NO! Why did you update when I said NO NO NO I am going to have to find another e-mail because I can’t even see the one because of the background picture is so bright!!!!! Someone said you can go back but I can’t find out how please if someone knows how post it

      • veronicaveronica commented  ·   ·  Flag as inappropriate

        I TOTALLY AGREE. The new version is very confusing. I waste a lot of time trying to find the answer to an e-mail. I want the old version!!!!!

      • DarrollDarroll commented  ·   ·  Flag as inappropriate

        I need email that I can copy and save. Please tell me how the "new" email can be copied.

      • ChadChad commented  ·   ·  Flag as inappropriate

        The new email is very confusing if you have a lot of back and forth emails. I highly recommend that you go back to the old email.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Instead of the adds how about stopping the column headings from scrolling out of view???? That is rediculouis that you have scroll back all the time.

        Do you ever test these changes before implementing???

      • Marcia BuschMarcia Busch commented  ·   ·  Flag as inappropriate

        I'm sorry but the response I received was not at all helpful. It would seem that enough unhappy people posted on Yahoo that perhaps the developers of this new mess should take a 2nd look. The problem I'm having (and I'm sure this is not exclusive to me) is that when multiple recipients of a message start responding, it's the biggest jumbled up mess in the world. You really can't tell who is responding to what statement as the responses are mixed and repeated throughout the email. There may be 3 repeats of the same message from someone. I've often overlooked comments because of this. It goes sort of like this....

        Message A
        Message B
        Message C
        Message A
        Message D
        Message C
        Message B
        Message A
        Message E
        Message F
        Message A
        Message G

        I'm not quite clear how turning off the "Me" feature is going to fix that. And I did try to click on the Customer Care link only to be taken to a series of articles that still don't allow me to contact Customer Care, nor did they solve the problem. This is the trouble with companies today. They want customers but they have totally eliminated true Customer Service and they don't listen. It's fatal.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I agree...the "me" on the emails is STUPID! How do you get your contacts (BCC) on the emails? Whoever designed the new format should be fired! Good grief, don't you people read the remarks and complaints!

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