When I try to enter my recovery phone number it says to enter a valid mobile number. I am entering a valid phone number.
There needs to be an E-Mail support address, there's just a knowledge base which does not cover all issues. Please add E-Mail support, this is 2014, we're not living in caves anymore.
We are so sorry you’re having this problem getting in touch with our customer care team! You can get assistance online for your account issue by contacting our Accounts team using the form at:
In order to expedite assistance, please be sure to describe your issue clearly for the Accounts agent in the “Detailed Description” field. The more concise and descriptive you are, the better chance you’ll have of getting a quick resolution.
Thank you very much for your patience!
A major thorn in my side too. PLEASE, make this phone number prompt stop!
Norman Winkler commented
So am I supposed to go get a mobile phone just to get rid of the annoying window asking for my mobile phone number? Why can't land-line phone numbers be used? Not that I would give it to them anyways.
I have the same problem. When I enter my Austrian phone. no. , I get the message "please enter a valid phone no" . It is valid and it works for other services.