HELP and CUSTOMER CARE.. an oxymoron if there ever was one. I have been having log in issues and have reset my passwords to no avail. I cannot get through to Customer or Yahoo Pro for assistance. All I get is the questionable opportunity to listen to a LOUD, ANNOYING excuse for music and repeated whining about COVID-19. We know it's a problem, we know you're under-staffed, just DELETE the unnecessary music (?) and announcements and let us peacefully wait in silence ((maybe an occasional SOFT beep). Today I listened to about 45 minutes of "hillbilly heaven" + announcements and was then told, "sorry, we're too busy. Call back later. A novel idea!! How about having your technicians work to keep Yahoo running smoothly as it is rather than "improving" it and causing more trouble. (I don't know why I bothered with this message... there are NEVER results)

Yahoo this is driving me insane! I know my password but since I have two factor verification enabled on my account and lost my old phone number I cannot reset my password. I can prove my email my name my social my birthdate how long ago I logged in when I created the account the old phone number on the account and I can prove that I did at one time through att have this number through with my name on the account through att. The people that now have my phone number refuse to give me the verification code so I literally know everything to know about my account I just don’t have my old phone number. Fix this!

Add a feature to report specific te3chnical support issues. When I click in the box to select an email to move it, it just opens it instead, the buttons don't function to submit, star, or follow any of the commands it just freezes. It wouldn't copy and paste my message nor save it as a draft, so I lost ot when I refreshed and had to start over. Refresh and logging out and back in Yahoo doesn't work. Even restarting the whole computer doesn't work because it's Yahoo's fault and not the internet or computer. Only yahoo does this to me. I thought it was the phone at first, but on my PC it's doing the same thing! It keeps messing up. And there;s not support for customers even before COVID-19, so there's no way I'd pay for services on here seeing how bad it is. Help should offer more to include a feature to submit tech support tickets, easy accessibility to chat or call tech support for troubleshooting efforts, and customer service contact info easily available to speak to someone to assist and then maybe people would buy more products; as it is they have enough money with all these ads to hire support staff, so stop being so cheap.

first you say comments are gone and to take a survey.
then you discover that you can take the survey multiple times and put a cookie on my machine to stop multiple submissions.
then yo take away the survey and just say "our goal is to ..."

this indicates that your quick, no thought attempt of censorship backfired.

What was wrong with allowing comments. I'll tell you what is wrong - it did not agree with your left leaning attempt to censor any comments that will not support your political views.

keep it up and you can move your office to Portland. Shame on you yahoo.

I USED to spend 2 to 3e hours a day after work reading news, PERUSING ADS and COMMENTING. But apparently Verizon and Yahoo! HATE the First Amendment because you KILLED the comment section like a third world dictator. I might as well live in China. Your anti American, Constitution hating stance has caused me to go from perusing Yahoo! 2 to 3 hours a day to me checking my email and going elsewhere where my opinions are respected. We DON'T need some corporate entity "Keeping us safe" That is as insulting as it is denigrating. Restore comments or I'm done. Corporate fascists.