Yahoo Help



Help us improve the Yahoo Help site

If you would like to provide feedback for a particular Yahoo product, please visit our feedback site to select the particular product you wish to provide information about.

If you'd like to leave specific feedback for our Contact Us flow, please do so in this forum.

We invite you to share your thoughtful and specific feedback with us. At Yahoo, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

Our Feedback Policy has more on the terms that apply to your input.

Please note: This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Delete Account

    I would like to delete my account but your system continues to have an issue. Someone is using this email address to fraudulently purchase items. I just want to prevent this from happening. I do not use this email anymore. Why would I pay you to have my account deleted? You need to take responsibility for your service. Not me.

    18th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow your customers to talk to an agent about basic questions without having to pay any money

    Allow your customers to be able to talk to an agent about basic questions without having to pay any money for simple questions and then the customer can be directed on what to do next. Then if its something that needs to be paid for the agent can advise on how and what needs to me done!!

    7th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. web login capture robot disappears before it can be used

    Delay the time the robot appears to verify who you are, now it is gone in about 3 seconds

    18th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. (all-in-one-web@yahoo.com)

    Multisoft © Corporation's Third-party Services on the way Harbang Bazar Rd, Harbang, Bangladesh 🇧🇩

    39th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. ACCOUNT RECOVERY

    Yahoo help desk does not work. How can I recover my father's account when I only know his email? He lost his phone months ago that's why his recovery number cannot be an option. How can I solve this? kindly help me.

    18th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Customer support is garbage

    I tried cancelling my subscription leading up to the automatic renewal deadline, but was unable to get through to the chat service that is limited to M-F, 9AM ET-6PM ET - only available during work hours, expecting customers to work around their work schedules as opposed to providing flexible times and dates throughout the week and weekend - and rarely works when you do find the time to fit it in. Had to spend six hours fighting through "OOPS!" messages and "try again later!" updates before I finally got through. Conveniently told I would be able to cancel my subscription,…

    7th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. International Zip Codes with 4 numbers!

    Hi, i have Yahoo account since > ten years. In Switzerland we have zip codes with four numbers. Unfortunately, I cannot use my new credit card to pay the annual fee since the zip code is not accepted any more!!!! Please fix this bug. Otherwise I will loose my account. Thank you! Verena

    18th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering feedback  ·  0 comments  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base