Yahoo Help



Help us improve the Yahoo Help site

If you would like to provide feedback for a particular Yahoo product, please visit our feedback site to select the particular product you wish to provide information about.

If you'd like to leave specific feedback for our Contact Us flow, please do so in this forum.

We invite you to share your thoughtful and specific feedback with us. At Yahoo, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

Our Feedback Policy has more on the terms that apply to your input.

Please note: This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Hi I can’t login to my yahoo email addresses

    I can’t login to my yahoo email accounts. and after speaking with Wendy on the phone she said to come to this link and let you guys know I can’t login to my yahoo email accounts. She said the system won’t recognize my email accounts and isn’t pulling up any information.

    56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. 56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please fix your billing system.

    I maintain several email pro accounts for different purposes. All of them are paid via the same credit card I use for all of my recurring charges.

    Except, that is, my newest one. For some reason I cannot fathom, the billing system will not accept that card number. Every time I get a very poor error message that just says the transaction "failed". No error number, no additional information, not even a "try later".

    And, your Help staff are not very helpful. Since July, I have been instructed to reboot my machine, clear cookies and cache, reboot again, install different…

    56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. Fix the MYYAHOO home page. Worse every lon-on.

    MYTAHOO home page gets worse with evert log-on. SINCE YOU CAN'T
    SEEM TO FIX IT, STOP MESSING WITH IT.

    56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Help Content  ·  Flag idea as inappropriate…  ·  Admin →
  5. you can improve by not discarding the 1st Amendment. you have made it impossible to comment on anything.

    stop discarding the 1st Amendment. We can't comment on anything you put up. You allow Politico for example to say anything without allowing comments. Your headline page says things only against Trump never any of the good he does and you don't allow comments. It is exactly what communists and fascists do. stop it!

    33rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Change a offencive site is on Yahoo home page.

    Please remove the “Black Lives Matter” site from Yahoo’s home page, because their group has committed a large number of violent crimes, against innocent people and their property plus, the disrespect and people killed, because of this movement. They have committed arson, looting, destruction of historical sites, showing disrespect for the law and our government, as they hid behind the excuse. that they only hold peaceful protests, which is factually not true. I find this site offensive, because they proclaim one thing, while doing another. I have been using Yahoo for about 25 years and was satisfied, until now. This…

    18th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Abuse  ·  Flag idea as inappropriate…  ·  Admin →
  7. 56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. THEY ARE TO GENERAL. I HAVE VERY POOR CUSTOMER SERVICE . I'M SICK OF YOUR ROBOTS THAT HAVE NOTHING TO SAY

    IT IS EASY. JUST ANSWER MY QUESTION AND MAKE IT EASY TO FIND HOW TO CHANGE A DARN PHONE NUMBER.

    56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Help Pages Functionality  ·  Flag idea as inappropriate…  ·  Admin →
  9. i THINK YOU COULD IMPROVE BY ANSWERING MY QUESTION!!!! i DISLIKE YOU ROBOT ANSERING SYSTEM. iT REALLY IS NOT ANY GOOD. i HAVE BEEN TRYING

    jUST ANSWER THE QUESTION. MAKE IT EASIER TO FINE THE INFORMATION AND DON'T HAVE A ROBOT MACHINE ANSWER. i HAVE BEEN TRYING TO GET AND ANSWER WITHOUT HAVING TO PAY 5.00. THAT'S JUST CRAZY. GOING TO A SECURITY PAGE SHOULD BE EASY. CHANGING A PHONE NUMBER SHOULD BE EASY. WHEN i HIT SETTINGS AND IT SAYS SECURITY AND PRIVACY THERE IS NOT AN EDIT BUTTON FOR THE PHONE NUMBER. WHAT THE HECK. WHERE IS THE EDIT BUTTON????

    56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
  10. 33rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Accessing Account After Change of Phone Number

    Changed phone number and no longer have access to my email. I need an alternative to be able to regain access.

    There are websites that allow this ability by taking the extra steps to confirm Identity details and this needs to be an option.

    It would be greatly appreciated to respond to this issue with diligence due to important information being within my email.

    Thank you.

    56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contact Customer Care Forms  ·  Flag idea as inappropriate…  ·  Admin →
  12. give people an option when there email they used with you guys from jump street has been idal and now you wont log me on and have no ways to

    give people an option when there email they used with you guys from jump street has been idal and now you wont log me on and have no ways too. i need to log in to email but you say its already taken so i therefore cant even re apply for the email give us a option to delete account and start fresh or something shhhhhiiiit!!!!! have a wonderfull day

    56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. 56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Help Content  ·  Flag idea as inappropriate…  ·  Admin →
  14. better help on line when needed

    All I wanted to do is check on an order that I placed with you for the beeswax, all I have found out is 00000 my order number is #2046 my e-mail is lanastevens49@yahoo.com PLEASE let me hear from you

    33rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
  15. make program more user friendly :)

    Explain things clearly, and with easy to follow steps. I purchased this computer approx. a month ago. And have only been able to send one message !!! It took me 5 years to save up for this.......so I do not think it is asking too much to use it. I am 63 years old and on disability. I dont think I am being unreasonable.

    Thank you for checking into this. :)

    56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. Be able to contact someone even via e-mail

    Have an e-mail someone can use. I wanted to report a company i bought something off of the yahoo site that was a rip-off and i can't find out how to tell Yahoo to investigate them. Pretty sad. I will never buy anything off a yahoo site again.

    56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Turn comments back on so your people can see what is the truth or face lawsuits.

    If comments are turned back on after the election, Yahoo needs to be sued for being a political activist site posing as a journalistic one.

    56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. Deleting Contacts

    this is the most convoluted way of doing contacts I have ever seen. The e-mail system assumes I want every blasted person I write in the contact list. You cannot easily edit or delete in a group. You can in Google, but for some stupid reason you thought it would be a good idea to have us delete INDIVIDUALLY? Why? Did it not OCCUR to you that we might just want to click on a group and delete? Why can we just not go to a CONTACTS page instead of the right side of the screen? If GOOGLE can do…

    33rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. Where's the Joe and Hunter Biden story?

    Why aren't you covering the Hunter and Joe Biden story? Marxist hacks.

    56th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. You ran ad for PLAYBEATZ earbuds.. I bought them, plus extra warranty... NEVER GOT THEM.. company is a complete fraud and you allowed ads

    I bought PLaybeatz earbuds from an ad ON YAHOO Home PAGE .. Its a fraud company.. never got them.. BBB says Company does not exist..YOU OWE ME $$$$$ You ran the ad

    17th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base