Improvement of Records management
This is Mr. Ernesto L. Gutierrez a open heart surgery patient discharged last August 29, 2020.
We requested some documents relative required by my employer for my leave of absence. as early as August 26, 2020.
The admitting told us that the said documents shall be issued following the protocol by starting to express the intention
at the nurse's station then the nurse on duty shall file the request.
We even talked with Dr. Albacite and Dr. Aventura regarding the documents and gave us similar answers that Medical Certificate
and Medical Abstract will surely be released on the day we will be discharged. However, the day of my discharge came but still
no medical documents were released the record section reasoned out that we don't have a request. Instead we repeat our request
this time in writing with the records section guarantee that the documents will be sent to us after a week or we can pick them up.
We agreed on the one week period because on the coming 4th of September 2020 we will be back to The Medical City for my
rehabilitation session with Dr. Patawaran.
On September 4, 2020, while I was in the clinic of Dr. Patawaran, my son who was driving for me and my wife rushed to the records
section for the agreed release of the documents but to no avail. The person in the records section again asked us if we made a request.
For heaven's sake, we never missed telling the Doctors and nurses about the request since.
After my clinic session with Dr. Patawaran, I tell him about the problem and he even gave me a note reminding the records section for
the speedy action for my requested documents. The person on duty in the records section told us that the matter will be given proper
action even if it takes to send the documents via email. So be ti we have an agreement.
On the of September 2020. my son received the documents as requested but only the Medical Abstract. The Medical Certificate is of
equal importance for my sick leave.
IN THIS REGARD, MAY I REITERATE FOR THE RELEASE A COPY OF A DULY SIGNED MEDICAL CERTIFICATE AS SOON AS POSSIBLE.
ERNESTO ML. GUTIERREZ
Patient / Requester