Once classic mail had IM as one of the search options in the yahoo mail search engine, using this IM search option I had created customized Smart view in classic mail that searches messenger chat conversation and displays the result in very well formatted manner with date and time at the top right corner and timelines down the page (display) as rows and corresponding chat conversation. This format of display was friendly, readable and was well presented and moreover it displayed result in a flash.

Now the format is completely messed up, what use to be rows of timelines with corresponding chat conversation now shown as columns, and date and time is shown UTC format rather than the everyday date format people use which is hard to understand format for a lay person. Format of the search result is not user and print friendly and is absolutely useless.

I need that view to printout and hand over to FBI for investigation of a woman who snatched away my life savings of $387,000 by communicating with me on yahoo emails and yahoo IM chat during the period May 2013 thru May 2015.

Please help and revert back to the original format

I had three customized smart views in my classic mail and they are of legal value to me. Recently I accidentally accepted the yahoo prompt to move to newer version mail from classic mail and in the newer version all of views disappeared. I immediately realized I made mistake and revert back to classic mail. It brought back two customized Smart views but one did not make it through, meaning disappeared.

I couldn't recreate the missing Smart view for the year 2015 because I do not see in recent days “IM” as one of the search options in the search engine of yahoo classic mail. It can be fixed by including “IM” as one of the search options in the search engine. This fix has to be performed by Yahoo Tech. Once it is done, I can recreate the Smart view as described above.

I need that view to printout and hand over to FBI for investigation of a woman who snatched away my life savings of $387,000 by communicating with me on yahoo emails and yahoo IM chat during the period May 2013 thru May 2015. Please help.

Whom to contact to fix this issue?

PS: I have subscribed to Yahoo Mail Pro and paying monthly.

What happened to the great minds of yahoo tech staff and its management? Surprisingly yahoo can't think of simple solution to conversation history problem? Here it is:

Why did you remove IM as one of the search options in the search engine of yahoo mail inbox when yahoo management knew they could not fix the problem with the "Conversation Archive Tool" in the new yahoo messenger for months and years? This tool is a terrible tool does nothing but showing a blank page/window.

It was a stupid idea to have removed the IM as one of the options in the yahoo mail search engine knowing the fact conversation archive tool in the new yahoo messenger is not working.

Why can’t you put back IM in the search engine as one of the options and put it to work while figuring out how to fix the problem with conversation archive tool.

It is a simple solution to put back IM as one of the search options in yahoo mail search engine so that users can search the new and old IM chat conversations and save it as Smart View and view their conversation in the Inbox of yahoo mail. This method was working great and pulls up the conversation history in a flash from archived database

Sent emails during the period for 05/01/13 thru 10/06/14 did not show up in the sent box as and when it was sent although recipient received it. For example, I sent email right at this minute and right away check the sent box but it wasn’t there but recipient did received the mail. After 10/06/14, this problem was corrected by itself, meaning: the sent emails were registered in the sent box as and when emails were sent. What caused this problem and Is it because to recover these sent emails?

PS: My gut feeling is that during this period yahoo was doing some changes to their system or classic email and so may have had impact on the sent emails
 

It is sad that you wont help consumers who are locked out their accounts. I have supported yahoo for a long time. You guys don't support us back. I was locked out my account by a child playing on my phone. and yet you guys tell me there is no way to retrieve my account unless using an old email. which I could never remember. I have so many memories stored in my account that I could never access again. it is sad that there is no help. the solutions is you guys actually talk or have a real tech support. I am disappointed but you as yahoo.com could probably care less about individuals. well thanks for not listening to the small guy. firefoxcylonejr@yahoo.com was my first ever email. and would still be if you guys cared. and I still stayed a supporter until today.