Hire More Staff if Yahoo Mail is Going to PROMISE 24/7 Care **PLEASE and THANK YOU!**
I am a new client to Yahoo Mail Pro (within the last month, I think?). YMP Promises 24/7 Customer Care, which is an incentive because my reason for enrolling was to Eliminate the File Cabinets of ADS - ADS, that I was getting by virtue of being a user of generic, old-timey Yahoo Mail since the birth of the web in ~1985. As a 63-year old, Very Well-Educated man, I do not tolerate poor service or opportunistic velcro-ing by Vendors to ANY FACET of my life, whether it's via
Yahoo Mail or anything else. If the Vendors are out there whining, "We PaaaaaaaaYED to glomm onto YAHOO mail accounts, and people are NOT WELCOMING US!!! WAAAAAAAAAAAH, WAAAAAAAAAAH, WAAAAAAAAAAH! Well, dear Friends, that is THEIR PROBLEM! Exactly like the GOP Bought Dumpster and Foisted his lazy, unqualified, cruel and uncaring butt onto We the People, if the Vendors paid Yahoo a Pantload of Dough thinking they were getting carte-blanche access to Yahoo's Millions and Millions of users, they did not read the Instructions that I am CERTAIN Yahoo provided! Sucks to be them, that is for sure!
So, dear Friends at Yahoo Mail Pro, After I spent 20+ MINUTES on hold between 3:30 -4:00 am my time, only to hang up because YOUR IT GENIUSES THOUGHT THAT I ****NEEDED***** to hear the **** repetition of HOW EFFING GRATEFUL Y'ALL ARE THAT I AM CONTINUING TO HOLD AND THAT YOU WILL CONNECT ME WITH THE NEXT AVAILABLE AGENT (Among the, what, 6? who are doing the Overnight Shift at HQ) *********EVERY 30 SECONDS, FCS*****THIS****** ***NEW*** CUSTOMER IS *****NOT***** IMPRESSED WITH YOUR "24/7" Customer Care!!!!!!!
Funny thing about people like me who are intelligent! We do NOT APPRECIATE EITHER being LIED to, OR WASTING OUR TIME! *******ESPECIALLY******** WHEN WE ARE PAYING FOR A SERVICE!!!!!!!!!!***** Thanks Anyway, Yahoo Mail Pro, but I can light my money on fire to waste it just fine WITHOUT YOUR HELP!
GET YOUR **** ACT UP TO SPEED, YESTERDAY IF POSSIBLE, but*** NOW*** WILL BE FINE, AS LONG AS YOU DON'T ****PRETEND**** TO GET YOUR ACT TOGETHER TO BUY SOME GOOD WILL!
Funny thing about Good Will Too - It Disappears Faster than the AM Fog in San Francisco if it is not rewarded! POOF!!!! No More Good Will!
You keep making new customers, long-timers, ***ANYONE***
SIT ON HOLD FOR 20+ MINUTES BEFORE WE HANG UP IN FRUSTRATION because you PROMISED 24/7 Customer Care, it might not go too well for your bottom line! PLUS, YAHOO HAS BEEN PRINTING CASH since the web started....and THEN the herds of CASH COWS IN THE CELL PHONE REVOLUTION ARRIVED! Holy Shite, you folks must have been pinching each other to make sure you were in the real world, you were going to make SO MUCH MONEY! IOW, Yahoo Mail Pro Folks, WE THE PEOPLE KNOW WITHOUT EVER SEEING A BALANCE SHEET ABOUT YOUR PRIVATELY HELD COMPANY'S FINANCES THAT YAHOO THE MOTHER SHIP IN SEATTLE CAN AFFORD TO HIRE AND PAY MORE CSRs TO STAFF ITS 24/7 YMP Service! And do NOT try to use the CoVid-19 Excuse...JUST DO NOT!!!! THERE ARE 20 MILLION AMERICANS OUT OF WORK AS I TYPE, AND WE THE PEOPLE ARE CERTAIN THAT AT LEAST 20% OF THEM, OR 4 MILLION SOULS, CAN ANSWER CALLS AND PROVIDE THE 24/7 CUSTOMER CARE YMP PROMISES. YOU WILL NEVER RUN OUT OF DEDICATED, TALENT IF YOU TAP INTO THAT MOTHER LODE OF NEED AND COMPLIANCE! See, when folks have been pushed to the edge, they'll get pretty calm and agreeable if YMP comes along in one of its plush money trucks saying, "Come be CSRs on Yahoo Mail Pro for the rest of your lives! WAHOO! We won't even make you relocate to the rainy, cold Pacific Northwest because we NEED CSRs so badly! We'll pay each of you $100K/year plus full benefits! Just say yes! We'll take it from there! POOF! NO MORE void of CSRs on YMP! Third Funny Thing for tonight! Big Problems have an AMAZING TRACK RECORD OF DISAPPEARING*** when the entity that houses the problem (IOW. YMP in re: Your Lack of CSRs Apparently) THROWS A PANTLOAD OF DOUGH AT THE PROBLEM to SOLVE IT instead of kicking it down the road to NOT ADDRESS IT LATER!
A closing note about abusing the GOOD WILL of We the People by ASSUMING it will be there no matter what YMP does (You KNOW what is said by Wikkid Smaht people about Assuming, I KNOW you do!): Just like puddles in the very Dry Climate in Phoenix which disappear quickly when one isn't looking, Good Will can also go POOF! Making your paying customers sit on hold for 20+ minutes makes us feel like YMP is not seeing us, and using a vapid, redundant professionally voice to give us A FALSE MESSAGE ***EVERY 30 DAMN SECONDS*** ABOUT HOW SORRY YOU ARE ABOUT THE HOLD TIME ***DOES NOT**** make everything all better! Nope! We the former waiters in Yahoo Mail Pro's mail queue might just have to take our business elsewhere! Go ahead.....Test Us if you want.......WE DARE YOU!
Thanks for Your Attention,
Paul T. Levinson
A Yahoo Mail Pro Customer for, oh, 2 weeks? Maybe?