Tags for categorization
Have you ever wanted to add a message to several folders or categorize them easily for task planning and resolution? Looking at the competition, namely Gmail, tags working as categories that help you sort your inbox appear to be a very strong tool to achieve this. Could we come up with something similar or adapt the approach? It would also resolve the issue of sub-folders of sub-folders being hard to display from an UI perspective that some of us were reporting.
Captain Anonymous commented
This is the primary reason I still use Gmail for my main personal email account. Tagging is crucial to how I prefer to organize my email. Some people prefer folders and some prefer tags, so why not give our customers both options... and take away a big reason many people stick with a competitor's product.