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Welcome to our Yahoo Homepage feedback forum!

If you would be interested in participating in User Research studies for Yahoo Homepage, please fill out this form.

This is a place for you to help shape the Yahoo Homepage experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Homepage.

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  1. Please search and vote before posting! If your idea (or an idea very similar to yours) has already been posted, please vote for it. Duplicated ideas may be moved.
  2. This forum is for feedback and ideas only. Unfortunately, we cannot provide support here. For support, please find answers on our help site.
  3. Please do not post personal information (such as email addresses, phone numbers or names) on the forum.

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Hi, please share your suggestions, we are listening

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70 results found

  1. Give us a real way to retrieve hijacked accounts

    This customer service system is complete garbage it's no wonder everyone is switching to Gmail and other services that provide better customer service , and nobody uses Yahoo anymore. the fact they do not care about my hacked email address and my privacy being compromised as well as the others in the same situation shows but their attitude towards us as users their service shows what I call a crash and burn mentality just riding the wave till it crashes and sucking up whatever add revenue they can unil it does.

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  2. My nickname/displayed has changed to my real name. No changes work.

    Suddenly name real name is appearing on all my comments. I tried changing my first name, still doesn't change. My nickname hasn't changed. What is going on?

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  3. Fake Security Alerts

    I can't believe I'm getting the totally fake scam "Alert!!! Warning!!! Your browser is out of date!!! Please update your browser by clicking here!" from a legitimate 2nd tier Internet company like Yahoo. How on Earth does that get through on your home page???

    It would be helpful if you actually addressed this and not just point me to a kb article assuming that these are somehow legitimate alerts.

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  4. Help with logging in to account

    I have absolutely no help with logging into my old email account I made when I was younger. I do not remember my security questions or password. Or if I had a phone number associated but there is no way for me to contact anyone in yahoo to unlock my account. I would like to speak to an actual person or have another option to verify my identity. There should be a way I can take a picture of myself with my id or birth certificate SOMETHING lol.

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  5. I’m frustrated. I just need to talk to a live person at yahoo about resetting my password.

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  6. Why cant I delete comments ?

    Why Can't I delete comments

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  7. Please help fix the server issue

    What is happening with the server? How long until a fix?

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  8. Adrift in the void

    User forums are not a replacement for customer service. Has to be a better way.

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  9. I have my Yahoo! account. (magedgoda2014) I know my password and ID but when I try to access it, it requires my phone number and i lost it :

    I have my Yahoo! account. (magedgoda2014) I know my password and ID but when I try to access it, it requires my phone number and i lost it :( How can I get access to my account? please help

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  10. Can I please speak to a person about my Yahoo acc

    Can I please speak a live person about my Yahoo account.
    PLEASE.......!

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  11. Why can't I contact ANYONE from Yahoo regarding my account?

    I have an old account that I've been trying to access. However, when I try to sign on or reset the password, the email cannot be found. I then try to re-register the same email. Guess what? It's in use already.

    I then try to look for help on the help pages. It just kept on redirecting me in a circle. I then searched around for some kind of IT or customer service email about the issue and found one (can't remember what it was). I received an acknowledgement email but haven't heard from anyone since. This was at least…

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  12. How about something that actually HELPS your customers!

    How about telling me how I can report someone trying to get into my account. Or even how to unspam something that y’all keep sending to spam and I have not. Your customer service leaves a LOT to be desired.

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  13. I received an email saying my account was being deactivated, I did not nor do I want my account deactivated, what gives?

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  14. I'm having trouble logging back into my account.

    I've forgotten my password and no longer have the recovery phone or email. I can not lose this account. Need assistance.

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    Responded  ·  Product Support responded

    Thanks for your post!

    Please review this help article: help.yahoo.com/kb/account/fix-problems-sign.. for more information.

    Thank you,
    Yahoo Support

  15. The idea that Yahoo want to charge me money to provide support for an email account for which I am already paying money is nuts. I, leaving

    The idea that I have to pay Yahoo to provide support for an email account that I already pay for every month is nuts. I am already looking for someplace else to take y business.

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    Responded  ·  Product Support responded

    Thanks for your post!

    Please review this help article: https://help.yahoo.com/kb/SLN27069.html for more information.

    Remember: support from Yahoo is always free. If you call what you think is a Yahoo customer service phone number and are asked for credit card, banking, or account login info, end the call immediately. Handing over this information could compromise your account and your financial information.

    Thank you,
    Yahoo Support

  16. I would love to know how to get to my groups after I sign in. I am not looking for national news. Could you please send me s clue?

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  17. Why do you have to change something that works good... now I can't access both of my accounts.... U can shove Yahoo up ur ***.

    Sticking rifle up ur butt. U are idiots....I'm going back to gmail

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  18. One of my yahoo! accounts is incorrectly "unrecognized"; I followed the KB steps to recover but need to escalate. please help

    I followed each step listed here:

    https://help.yahoo.com/kb/account/fix-problems-signing-yahoo-account-sln2051.html?impressions=true

    I provided the linked account (this one) but the unrecognized account is not appearing (incorrectly).

    I successfully used the account less than one week ago, and it is not recoverable using the phone or email validation details.

    I believe the account entry is missing from the account database, and have no other way to escalate for customer support.

    I did NOT close the account myself, so perhaps it was hacked and/or closed in error?

    Please contact me for the additional details and any further steps to resolve this issue.

    Thank you very much

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  19. Cannot contact Yahoo Admin anymore

    Every time I try to email or try to contact ANYONE in support in the YAHOO Support, it sends me RIGHT BACK HERE! It's getting to be a TOTAL JOKE! You also need to bring back your LIVE HELP CHAT unless THAT department has been replaced by a computer generated response system....which is what seems to have been implemented.

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  20. How can I report to Yahoo someone identifying there company huh?

    Better start giving your support E-Mail Address. As someone is using your name for there business. What the heck is wrong with you guys. Can't even contact you to let you know something is going on in your business???? That or get a 1-800 number. No wonder Yahoo is going still down the toilet.

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