Dear Yahoo! Mail,

I am your user since 2003. I had a chance to switch to Gmail, but their contacts and other features made me unsatisfied.
However, it seems that you do not understand what EMAIL business is. First, it looks like you do changes without any concept. Like you just do what users say (by the voting system which is also strange). Second, it looks like you do not want to earn money from the mail service.
Let me explain, and I feel your data, which I hope you analyze, confirms my thoughts.
Only in USA, there are 8 million SMEs with 58.9 million employees. All 8 million enterprises struggle to sell their products and services. And email marketing is a huge part of this process.
So, the question is why don’t you make the life of entrepreneurs easier? For instance:
1. As a club founder, I spend $5 every month for emailing to 870 contacts from my 3000-contact list. I could pay this money for you. As a huge number of SMEs who uses Mailchimp. This is a simple email marketing. But you can go further, of course, and create automation.
2. Most entrepreneurs subscribe to a bunch of information. Stars are good, but what about notes, tags, tasks and events in a calendar? MS Outlook made a good job in workplace organizing. And people really miss it when leaving their corporate jobs and run startups. Notes and tags for a message are quite new thing for the email market.
3. Contact lists should be extremely detailed, with separated fields and flexible settings. For now, you created additional problems with merged name fields and disappeared categories (lists) in addition to an old problem with encoding (I must open .csv in Sheets and only after that Cyrillic fonts became readable in Excel).
I guess Osterwalder’s Business Canvas and Blue Ocean Strategy can help you to create an amazing emailing experience for your valued users.
Hope you will do it and we will read soon the greatest business case about Yahoo! Mail Growth.

Best regards,
Aneliya

Please go back to the old contact list where it was alphabetical for last name 1st and I cannpot change a person from a members list to ordinary list Nor can I add new members to my members list The old system was great because when a person no longer wanted to be a member I could revert them to just contacts Now I have no way to move them only contacts When I do a mail out for members only I have to go to a printed sheet and do each one individually. I will eventually move to another server because I don't have time to do this the way you spoiled it.

I followed Yahoo's suggestions:
1. From Yahoo Mail, click the Contacts icon
2. Click on the contact’s name.
3. Click the More options icon then Delete contact.
4. Click OK to confirm you want the contact deleted.

However this does not work. The deleted contacts are still coming back into the contact list. This is a safety issue because my email account gets hacked repetedly despite two step sign-in. I have deleted all content of all mail boxes so that the hackers can't find recipients. But if the contacts keep coming back into the contact list, the hackers have a field day with my contacts on a plate for them. How can I delete my contacts to keep them safe???

UNBELIEVABLE!!
You guys added in a last name field into the contacts. Are you serious?!?!?!? WHOOOO HOOOOO!!!!
It only took the techs 8 months to fix what they did incorrectly.

Ok.............
Next: I need to alphabetize my lists. They're a jumbled mess. This is basic. Really basic.

Next: Please allow us to sort our contacts by last name! This is also basic. Very basic.
Next: When I search for something in my contacts, I need more than 6 options. This may not be needed for people under 15 years old. But it is basic for the rest of us.
Next: When we look at a contact, we should be able to see all the lists that its in! The old Yahoo allowed that. smh.