New Mail
Here are some guidelines for using this forum:
- Please search and vote before posting! If your idea (or an idea very similar to yours) has already been posted, please vote for it. Duplicated ideas may be moved.
- This forum is for feedback and ideas only. Unfortunately, we cannot provide support here. For support, please visit our help site.
- Please do not post personal information (such as email addresses, phone numbers or names) on the forum.
The Yahoo product feedback forum requires a valid Yahoo ID and password. If you do not have a Yahoo ID or the password to your Yahoo ID, please sign-up for a new account.
If you have a valid Yahoo ID and password, follow these steps if you would like to remove your posts, comments, votes, and/or profile from the Yahoo product feedback forum.
107 results found
-
search emails
How do I search for emails within a specific folder? I could do it within the old Yahoo! inbox.
If you need to find an email fast, searching your mailbox is the way to go. Enter simple search terms in the search bar or locate hard to find items using Advanced Search.: https://help.yahoo.com/kb/new-mail-for-desktop/sln28067.html
-
Pls Show Number of Emails in Trash & Spam Folders
Hi, This is an important feature that all emails have, such as Gmail and Outlook.com and you used to have. Please display the number of unread emails in Spam and Trash folders. Thanks!
Hi there,
If you mouse over the folder name, it will display the number of messages in the folder.
Thank you!
Mail Support -
My archived email folder is gone. How can I get it back?
Recover my archived email folder! It disappeared!
Hi there,
We are sorry to hear you cannot find your folder. If you have scrolled down on the left side of your mailbox and still cannot see all of your folders (under “Views”), please file a restore request via the link below.
https://help.yahoo.com/kb/new-mail/recover-lost-deleted-emails-sln2552.html?impressions=truePlease note, restore requests are time sensitive and while we will do everything we can to restore the emails, the requests cannot always be fulfilled.
Please note also that this is a forum for product feedback and suggestions and we cannot respond to every message. Therefore for support requests, we advise you to visit our help site, where you can find help articles and support options.Thank you,
Mail Support -
Old mail
I have just logged into my Yahoo account for the first time in a long time. All my old emails are gone. I want them back!
If you did not sign into your account within 12 months the account is deactivated. Unfortunately, you will not be able to reactivate it or re-create the same email address. You can always sign up for a new Yahoo account.
-
keeps deleting emails that I haven't read
When going through my emails I always mark as read before deleting them. Have noticed more and more emails being sent to trash that I haven't read, but have seen in my inbox. No idea how they are getting there. Really frustrating as I have to go through my inbox and trash folders just to make sure I've not missed anything. Will have to move to Outlook. They don't seem to change format ever 2 minutes and I don't have this issue there
Please check the filters on the account to make sure there isn’t one set up that might make your emails go to the trash folder: https://help.yahoo.com/kb/SLN15994.html
In case you do not have any incoming mail filters set-up on your Yahoo account, please check the incoming mail filters, and junk mail filter, in the mail applications that you are using (e.g. Outlook, Mac Mail, Windows Mail, Thunderbird, mobile email application).
-
folders are hard to scroll through
why can't you search on folders?
Hi there,
See this help page to refine your search within a particular folder:https://help.yahoo.com/kb/sln28067.html
Thank you!
Mail Support -
It happened again!
It happened again! I had 17 items in my 'trash' folder, but YaHoo! apparently decided to delete four of them, because I now only have 13 items in the folder. Why does YaHoo! have the authority to decide when I delete something from my 'trash' folder? Now I've lost data that I might have wanted to save in another folder (pending subsequent e-mails).
By default, both the Trash and Spam folders empty monthly to keep your account tidy. The trash deletion frequency can’t be changed. We apologize for the inconvenience and recommend saving the info in a different folder if you may need it in the future.
Thank you!
Mail Support -
HOW DO YA MAKE A NEW FOLDER IT'S GONE??
MAKE IT LIKE BEFORE EZ...
Hi there,
This help page explains how to create a new folder:
https://help.yahoo.com/kb/new-mail/sln28058.html
Thank you!
Mail Support -
Messages lost after update!!
Today (5-Jan-18) you've made some changes... and I've lost ALL my messages. Those from INBOX... those SENT... I don't know if I will be able to follow some works if I can't retrieve them again.
Where are they?We are sorry to hear you are missing email. Please file a restore request:
https://help.yahoo.com/kb/new-mail/recover-lost-deleted-emails-sln2552.html?impressions=true
Thank you!
Mail Support -
sent emails don't show in sent folder in default sort
it's not an idea. my sent emails used to show up when I clicked "sent" now i get "NO MAIL". if i click on the sort to oldest first, all emails show up except yesterday's. I can see all of them in the correct order on my iPad, my smart phone, but not on the PC. I'm missing in the reverse sort, oldest first, those after 6:00pm on April 9th. I sent many emails yesterday and this morning, but I get temp error: 15, and clicking for help does absolutely nothing. Yahoo has the worst help system, to be fair,…
For further support with Yahoo Mail please visit forums.yahoo.net.
Thank you!
Mail Support -
Unable to deleted unwanted folders.
Why is it impossible to delete an unwanted folder?
Hi there,
To delete a folder, please make sure it is empty first. Once the folder is empty you can click on the downward arrow next to the folder name and select “Delete folder” from the dropdown.
Many thanks,
Mail Support -
Why has all my folder contents just vanished when I did`nt do anything?
No Idea I just want my complete folders back
We are sorry to hear you are missing emails/folders. Please file a restore request:
https://help.yahoo.com/kb/new-mail/recover-lost-deleted-emails-sln2552.html?impressions=true
Thank you!
Mail Support -
Your "Block Sender" does not work. To add "Block Filter" does not work either. Please improve on it. Spam is annoying!
Congrats! Expiring soon is a spam that comes into my mail disguise in many forms. Unable to get rid of it. Your "Block Sender" does not work.
If an email is slated as Spam when it hits our servers, it will go there before being affected by any filters on the account. Our Spam filter takes precedence over everything else. If these emails are going into your inbox even after being blocked, please let us know on our Help pages or our forums:
https://help.yahoo.com
https://forums.yahoo.comThank you!
Mail Support -
sorting my inbox
I'd like to be able to sort my inbox by sender, but all it allows me to do is sort by date or read or unread. it sucks.
Hi there,
If you would like to sort your emails, please see the help page below for the steps.
Note, sort options depends on wether you have conversations turned on or off. You can sort by sender if you turn off “Group by conversations” in Settings.https://help.yahoo.com/kb/sln15859.html
Thank you!
Mail Support -
filters no longer work
i have used filters to sort incoming email since i started using yahoo. they worked FINE until the latest version updates and now NOTHING seems to work on any of them....this was a great feature that needs to be fixed in this new version.
Filters work on a system of precedence: filters higher on the list will overrule those lower. Also keep in mind that our Spam filters take precedence over any other filter or setting on the account. This means that if an emails is determined to be Spam, it will go straight there without being affected by any filter(s) on the account.
If you feel emails still aren’t being filtered correctly,
let us know on our forums:Thank you!
Mail Support -
quit auto-deleting emails
Stop autodeleting emails after a certain amount of days - keep them ALL until I DELETE THEM. I keep emails for certain things and they can be over 1 month old. I try to restore my mail and nothing comes back. Now I lost a ton of items that I really NEEDED!
Sometimes when emails go missing it’s because of another program or app the account is being accessed from. Check out this post for more info and how to restore missing emails:
Keep in mind that the Spam and Trash folders empty themselves periodically throughout the week.
Thank you!
Mail Support -
1. I have sent an e-mail to my customer. Subject line Superannuation. It is missing now.
I have sent an e-mail to my customer. Subject line Superannuation. It is missing now.
It is frustrating to search the e-mail and could not find it.If you’re missing emails, you can try doing a a Search in your mailbox or an email restore. Be sure to check the Trash folder for any restored emails.
https://help.yahoo.com/kb/SLN2552.html
Thank you!
Mail Support -
If you’re having trouble with filters, review the Help article and consider posting the issue on our Forums so our team can look into this issue for you.
https://help.yahoo.com/kb/SLN15994.html
Thank you!
Mail Support -
Where is the create new folder???
Need a way to create new folders! We had it before. Why dond't we have it now???
To create a new folder, you can select the “New Folder” text under the “Folders” section along the left side of Yahoo Mail. Just make sure that this section isn’t hidden; click on the “Show” button next to “Folders” if it is.
Thank you!
Mail Support -
i cannot delete yahoo folders
why cannot i delete my created folders?
please get back to me as to how to get this done thanks.
- Don't see your idea?