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68 results found

  1. next mail message opens in the middle, not the top anymore. Why?

    Use Case: I'm reading an email in my Inbox. I'm finished so I delete it. Yahoo Mail automatically opens the next email - so far so good. However, now the next email is opened at the bottom or middle, wherever I was when I exited the last email. So I have to scroll up manually to see the top of the email. WHY? Previously after I deleted a read email Yahoo Mail would open the next one a the top.

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    Responded  ·  Product Support responded

    Please go to settings – click on the gear icon on the top right corner- select more settings from the drop-down- on the left side of the screen in the settings page click on Viewing email- on the menu that opens in the next column scroll down and under “After moving a message” select “Go back to original folder”Changes are saved automatically.

  2. Email list jumping around after exiting out reading an individual email

    After reading an email, I either press Esc key to go back to email list or use the back button on top of email to go back. After doing this multiple times, the email list starts acting weird, it won't stay at the position where it was scrolled to, usually it would jump to a position far down the list then I had to scroll back up again... This started happening after migrating to the new layout. The new layout is so buggy, why make your product worse and force people to use it???


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  3. Security and Privacy settings do not include options for two factor authentication

    It make sense to put this options there, I'm not sure where to go otherwise to add two factor authentication to my account.

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    Responded  ·  Product Support responded

    Please clear the browser cache and cookies. If the issue persists, try using a different browser.

  5. I really hate Yahoo Mail. The emails don't list in consecutive order. I often reply to an email and my reply is in the middle of a thread.

    Make the email normal, like Microsoft Outlook. List the emails individually, at the top or bottom of the thread. It's incredibly frustrating to find emails, and the collapse function sometimes makes this easier, but not always. Let me respond to one, and only one, email, and not be forced to include the entire thread. Very frustrating. I'm probably going to switch over to Google Mail. None of my friends have problems with that.

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  6. The up and down arrows are greyed out and no longer function. Can functionality be restored.

    The up and down arrows are greyed out and no longer function. Can functionality be restored?

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  7. On clicking delete button, the inbox becomes thinner again!

    When I click on the right arrow to widen my inbox and then click on delete button on any of the mails, the inbox automatically becomes thin again! Please fix this

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  8. Delete option on email doesn' t work.

    Delete option doesn't work. And you cannot click in the box to delete all emails.

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    Responded  ·  Product Support responded

    Please clear the browser cache and cookies. If the issue persists, try using a different browser.

  9. Constant Authentication Process

    For the past few days, I've had to change my password several times. This is utterly annoying as I need to remember them and can't keep track, not to mention the fact that having to constantly go through the authentication processes is a terrible nuisance.

    I urge you to look into this problem ASAP as I won't keep using your services if this isn't solved quickly.

    Thank you.

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  10. I am able to view mails in my inbox but when click to read, the mail does not open. It keeps buffeting. What is the roblem

    I am able to view mails in my inbox but when click to read, the mail does not open. It keeps buffeting. What is the problem

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  11. Nothing works!

    You took away the "views" that had some of my photos in it. We used to be able to attach photos from recent emails~~that is gone. We don't have any stationery. Please put everything back the way it was. This is getting to be too much to bear with~~you do something different every day and no one knows how to operate this stuff.

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  12. mail auto refreshes when I'm searching for an email below. Suddenly, it will refresh and brings me again to top of the email

    New Yahoo email keeps refreshing itself. Not sure why. If I am searching for emails and have gone down couple of pages, suddenly it refreshes the emails and brings me to top of the emails.
    How do I stop it?

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  13. Once you do a search, the tabs don't close

    Once you do a search, the tabs don't close and doesn't allow you to close it

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    Responded  ·  Product Support responded

    Please clear the browser cache and cookies. If you still find the issue happening try using a different browser like Google Chrome or Mozilla Firefox.

  14. scroll bar

    The scroll-bar on the side is not functioning. You can't go up and down to search email, even with the arrow keys. Folders column also...scroll bar dysfunctional. When you are check-ticking on your emails, and scroll down to next page, the ticks disappear.

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  15. I noticed that I do not have anymore links to news finance and sports at the top of the screen, it would be great to have it back

    I noticed that I do not have anymore links to news finance and sports at the top of the screen, it would be great to have it back

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    Responded  ·  Product Support responded

    On the top right corner of the email page, between your profile picture and the Home button click the dots and you will see the links to the Finance, Sport, and news in the drop-down menu.

  16. stupid yahoo!!! I could login to my small business emails from yahoo pro. Not any more. Where is you ******* page to login to small bussines

    stupid yahoo!!! I could log in to my small business emails from yahoo pro. Not any more. Where is your ******* page to login to small business???

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    Responded  ·  Product Support responded

    In order to sign in to your account please go to mail.yahoo.com and type in your username and password.

  18. I have tried to reinstate a blocked contact but this option no longer appears under settings menu. very dissappointing.

    Please reinstate blocked email addresses confirm/ non confirm within the settings menu.

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    Responded  ·  Product Support responded

    in order to unblock a user, click on Settings > More Settings > Security and privacy and next to the blocked email address tap the Trash icon.

  19. Don't remove tabbed emails from top of list

    The older Yahoo Mail format allowed multiple opened emails to be tabbed on the top of the list. This WAS VERY USEFUL as a reminder of emails that I needed to pay attention too - later. Now they just disappear into thin air.

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  20. I can no longer log into my email on my own computer without a code?

    I am incredibly angry that I can no longer type in MY email and MY password without a bunch of steps to actually log in. I have to check my email several times a day on a laptop and a desktop. How is this better? What is going on? After 20 years do I really have to get a new account.

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