New Mail
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Help me out here, My password was phished and getting clear instructions to change my password is impossible to find.
Why do you hide info to change password. When will you learn? I guess you feel compromised accounts is just a feature of the platform!
You can follow the steps in this article or go to our Help pages to get help resetting your password.
https://help.yahoo.com/kb/SLN2047.html
Thank you!
Mail Support -
change language
How can I change the language in english?
You can now change the language from the Account Info page, under Preferences.
Thank you!
Mail Support -
my blocked senders is not working can you please fix it ......thank you .
My blocked senders is not working .....can you please fix it ......thanks
Our Spam settings override any filters (including blocked addresses) on the account, so if something is deemed to be Spam, it will ignore filters on the account and go there. If the email isn’t going to Spam, make sure the the address matched 100% with what’s in the blocked addresses list.
Thank you!
Mail Support -
How do I change the time zone to the correct zone that I am in?
How do I change the time zone to the correct zone that I am in?
You can check the location settings in New Mail under the Viewing Email section in the settings. Look for “Closest city and timezone”
Thank you!
Mail Support -
The new Yahoo email doesn't fit my laptop screen! Font is HUGE is spite of setting it to small size. Going back to old yahoo email.
The new Yahoo email doesn't fit my laptop screen! Font is HUGE is spite of setting it to small size. Going back to old yahoo email.
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PLEASE, i need larger font on my emails and much darker. I cannot see it so lite in color and too smallthank you
Much larger font, and darker font. Cannot see them to read them
You can increase the font size by zooming in on your web browser. Hold down the Control (CTRL) key and press the + key at the same time to make the text bigger.
Thanks!
Mail Support -
I HATE this (yahoo) mail with a passion... no matter WHAT I do EVERYTIME I have to get a key in order to sign in. WHAT DO YOU NOT UNDERSTAN
STOP ASKING ME TO GET A KEY EVERYTIME I WANT TO CHECK MY EMAILS ....ENOUGH JUST STOP...I HATE THIS (YAHOO) MAIL. WHY DO I NEED TO SIGNIN EVERY TIME . I have asked to remain signed in (as it's MY computer) RECOGNIZE ME ALREADY & STOP insisting I "get a key" to sign in
If you’re seeing a prompt to get a code each time you log in, you may need to turn Account Key off:
https://help.yahoo.com/kb/account/sln25921.html
Thank you!
Mail Support -
Can you please revert to the old way of signing in over a computer?
Why re you asking us to validate the sign in request from a mobile phone or email or text. This is ridiculous and an aboslute waste of time, especially that we access the app directly. So security is not the issue here.
It sounds like you have Yahoo Account Key enabled. You can turn this off by following the steps in this link:
https://help.yahoo.com/kb/account/sln25921.html
Thank you!
Mail Support -
my font size has shrunk to very tiny and I can't get it back to normal size. There is no "setting" to increase font size on Inbox and files!
my font size has shrunk to very tiny and I can't get it back to normal size. There is no "setting" to increase font size on Inbox and files!
You can update your default font and font size in the Mail settings.
https://help.yahoo.com/kb/new-mail/sln28330.html
Thank you!
Mail Support -
Cannot edit send-only mailbox information in "new mail". I had to go back into classic mail to edit mailbox and then "upgrade" back.
Cannot edit send-only mailbox information in "new mail".
I had to go back into classic mail to edit mailbox and then "upgrade" back.If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
up date my yahoo please
up date yahoo I have an older news service?
TuiIf you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
I HATE HATE HATE that filters no longer work.
FIX FILTERS
Filters work on a system of position. Filters higher on the list will take precedence over the lower ones. Check out our article on Filters for more info:
https://help.yahoo.com/kb/SLN15994.html
Thank you!
Mail Support -
How do I change name on outgoing mail?
Same as others here - FRUSTRATED that I have changed my name on account but old name still appears as sender on outgoing mail.
Your suggestions to follow these links (https://forums.yahoo.net/t5/Yahoo-Help-Community/ct-p/english) DON'T WORK. There is no "Accounts" listed under the Settings icon.
Why has nobody fixed this? Seems like it has been going on for years and years. I use this account for online shopping, and it's sketchy when I email companies about issues and my name doesn't match.Check out our Tips and Tricks post on getting the sending name corrected:
Thanks!
Mail Support -
Security log in
Using my phone to log in while I am on my home computer is just overkill! Just let me log in without also logging into my phones email. If I wanted to use my phone to look at my emails I would but I am on my home computer!!!!!!!!!! Just let me log in, ask me more security questions if you want but don't make me log into another device just to prove that its me!!?!?!?! I hate my yahoo email just because of this!
If you need to check your phone every time you log in, you may have Yahoo Account Key enabled:
https://help.yahoo.com/kb/account/fix-issues-yahoo-account-key-sln25921.html
Otherwise, you may want to check your account for suspicious activity:
https://help.yahoo.com/kb/account/account-repeatedly-locked-compromised-sln2157.html
Thank you!
Mail Support -
Filters do not work very often.
The filters do not work very often. I have created multiple versions for some emails and they still keep showing up in my inbox. Even ones I created a long time ago only work occasionally. Why is this so hard?
Often times, filters won’t work because they are too specific, or too broad. Double check your filter parameters to make sure you aren’t being too precise or too vague.
Also, keep in mind that filters work on position: filters at the top of the list will take priority over lower ones. Our Spam filters also override any filters on the account, so if something is deemed to be Spam, it will ignore filters on the account and go there.
https://help.yahoo.com/kb/SLN15994.html
Thank you!
Mail Support -
i am unable to view my 2018 mails in inbox , please check
i am unable to view my 2018 mails in inbox , please check
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
font size ***** and your response it to generic to help change it to font of my choice and size
an easier what to change default font setting to my font of choice and size I am older and eyes don't see small fonts as easy and many of my email recipients can barely see so I have to change it everytime I send an email remember "KISS" keep is simple stupid
You can change the default size in Mail by following the steps here:
https://help.yahoo.com/kb/sln28330.html?redirect=true
This should keep you from having to set it each time you compose an email.
Thank you!
Mail Support -
change password
Guys can you make clear instructions how to change password on your mailbox, because I cant find how to do it
You can follow the steps here to change or reset the password:
https://help.yahoo.com/kb/SLN2047.html
If you need additional help, you can message us directly on Twitter at @YahooCare or on Facebook on our Yahoo Customer Care page. In case you do not have a social media account, please contact us at help.yahoo.com
Thank you!
Mail Support -
Notifications please
I have checked and rechecked my notifications - today I had both my phone on and my laptop opened in yahoo while doing work in another app, and did not receive a notification for an important incoming email - happened to see it on my phone an hour and a half later. There are a lot of us contractors who use your email because of other things I like- the ability to search, file, and keep entire history of company emails. But if I miss a call for a job, or a reply I am waiting on that affects the…
Make sure that notifications are turned on in both the account’s settings and on the device as well (in the case of your phone). It might help to remove and re-add the account/app from the device and re-add it.
Also, keep in mind that regular Yahoo accounts are not intended for business purposed as per the Terms.
Thank you!
Mail Support -
Filters don't save location of where to PUT each filter you add
Filters don't save location of where to PUT each filter you add. No matter how many times I go into settings --> filters and adjust where the filtered mail can go it ALWAYS reverts BACK to my inbox! What is the point then?? This alone will make me move to another email platform.
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support
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