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318 results found
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how to remove one of my recovery emails when the edit icon is not available?
I have tried on the mobile app and via browser but I can't remove an email address (no edit icon) that I no longer have access to; hence, no longer appropriate to be in my recovery option. Kindly help
Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @YahooCare or on Facebook on our Yahoo Customer Care page? In case you do not have a social media account, please contact us at help.yahoo.com
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Cannot set up 2 step verification
Account security page is blank, with errors in console:
[ybar debug] Nav-hide init triggered ondomcontentloaded
security?scrumb=HJJboSWlnYg:198 YBAR:YAHOO.i13n.SPACEIDis not defined!
y @ security?scrumb=HJJboSWlnYg:198
DevTools failed to load SourceMap: Could not load content for https://s.yimg.com/wm/mbr/705988e41ff55ed6a1b3809ff693c55344f014a8/bundle.js.map: HTTP error: status code 403, net::ERRHTTPRESPONSECODEFAILUREPlease try clearing cookies, cache, history, and footprints. To do so, please go to:
https://help.yahoo.com/kb/web-browser-cache-computer-sln27196.htmlAlso, please make sure to update your browser and if the problem still persists try to access that page in another browser.
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When I sign out, the next time I go in, I do NOT even need to sign in. How do I make it sign out so it needs me to put in my password?
When I sign out, the next time I go in, I do NOT even need to sign in. How do I make it sign out so it needs me to put in my password?
Hello there. If your browser is saving your login details, please clear your cache and cookies then check its settings to not save passwords.
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Where are the “help articles”?
Where are the “help articles”?
Hi there. If you wish to explore our help articles, please go to help.yahoo.com
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LOG IN
WHY CAN i NOT LOG IN TO MY E-MAIL ON A DIFFERENT BROWSER WITH OUT CHANGING MY PASSWORD?
Hi there. If there’s something unusual about your sign in or recent activity, we’ll ask you to go through another verification step after you’ve entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your Yahoo app, recovery phone number, or recovery email address for any of the following reasons:
Yahoo notices suspicious account activity.
You’re using an unfamiliar browser or device.
You’re traveling away from your usual location.
You sign in while using a VPN or a proxy server.
You’ve logged in with a private or incognito window.
There are many attempts to sign in with incorrect passwords.
The “First time signing in from this device” message appears.
You’ve cleared your browser history or data cache including cookies. -
need forwarding capability back.
I tried to create a business account to then forward to my already existing yahoo account. This is a let down. Will have to go to Gmail now.
Automatic forwarding sends a copy of incoming messages from your Yahoo Mail account to another email address. The forwarding address can’t be one of your recovery email addresses. For more info, please visit our help article: https://help.yahoo.com/kb/enable-automatic-email-forwarding-yahoo-mail-sln29133.html
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Stop adding alternate emails into my Yahoo mail without asking me first.
Your instructions for removing extra emails does not work. Email alias does not exist. There are emails there that aren't even mine. Please remove all extra emails or give me the means to accomplish this task.
Don’t get locked out of your Yahoo account! It’s important to keep a valid mobile phone number or email address linked to your account in case you ever lose your password, want to switch over to a secure, password-free sign in, need to verify your identity if you sign in from an unfamiliar place, or want to receive notifications of changes made to your account. More info here: https://help.yahoo.com/kb/add-remove-recovery-method-sln2058.html
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Staying signed in to your Yahoo account allows for quick, convenient access to all your favorite Yahoo services. However, there are some circumstances when you’ll be prompted to sign in again. For more info, please visit our help article: https://help.yahoo.com/kb/sign-signed-selected-sln2660.html
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i cannot change my birthday
Hello,
I am trying to setup my birthday such it is setup on 01 Jan 1980.
Can you please fix this issue?For security reasons, it isn’t possible to update or change the date of birth listed on your Yahoo account, even if you entered it incorrectly when you first registered your account. You’ll need to open a new account if you’d like your account to reflect your accurate info.
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Have the option to include original email when reply to.
Have the option to include original email when reply to.
Conversations group emails together so it’s easier to follow replies within a single thread. This also makes it easier to find certain emails and reduces clutter in your Inbox.
More details here:
https://help.yahoo.com/kb/manage-conversations-yahoo-mail-sln28055.html -
retain deleted emails longer
Why does email delete after only a couple of weeks? It used to be 3 or 6 months.
By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.
Trash deletion frequency – Trash is deleted after 7 days.
Spam deletion frequency – Spam is deleted after 30 days. -
emails goes to the wrong folders due to wrong filter settings
I have too setup too many filters and I cannot tell which filter cause the email going to wrong folders.
Can all search in the filers or have a feature to export the filter into the file so that I can figure out which filter is causing the issue?
Hi there!
In this case, I would recommend deleting all your filters then create them as new to remove any issues:
https://help.yahoo.com/kb/new-mail-for-desktop/fix-issues-yahoo-mail-filters-sln27270.html
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blocking unwanted emails
I recently provided my email address as part of a consumer response, and now I find my email is being routinely spammed daily by fictitious email addresses. These emails are coming from addresses where a valid email address has been hijacked, and the "new" user has simply placed an additional part in the address. Such as Joe.Blow@vresp##.amazon.com or Donotrespond@vmail##.infonet.net. Can you restore the use of the * as a wildcard identifier so I don't have to individually block all these? As in @vresp.. or @vmail... This used to work, but it is no longer recognized…
Hi there,
Thank you for the feedback. We will that this into consideration on future updates,
In the mean time I would suggest mark these emails as “spam.” This will tell our internal filters to block then before they arrive.
Yahoo Product Support
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I don't receive mails which I NEED TO GET
I need to get ALL mails coming from ricardo.ch. Although I have all their addresses in my white list, I don't get their mails (i.e. info@ricardo.ch). This is not the first time this happens, and I hat it! Please, HOW CAN I TELL YOUR MAIL PROGRAMM THAT I NEED ALL RICARDO.CH MAILS?????
Hi there,
I do apologize for the frustration. It does sound like the domain may not be getting through our internal filters, To have this address the host of info@ricardo.ch would need to contact our postmaster team here: https://help.yahoo.com/kb/postmaster-sending-issues-sln22608.html
Yahoo Product Support
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Change News Feed Setting in Yahoo mail - Please
Change the news feed setting in yahoo;
Either: allow a choice of what news source to view, add an option to turn off the news feed altogether, or present news w/o bias or leaning.
Been with yahoo since 1995. Please do not cause us to abandon Yahoo over these forced tactics to promote a particular political ideology!
Hi there,
Thank you for your feedback. We will take this into consideration on future releases.
Yahoo Product Support
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how could i send an email in a specific time? i don't want to send now, but i need to send several hours or minutes later.
why couldnot add a buttom such as "send later" besided the " send" buttom?
Hi there,
At this time we do not offer the option to schedule an email to be sent. You can however write the email and save it to your drafts folder. This will then allow you to quickly send the message when the time comes.
Yahoo Product Support
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Receiving emails from the equivalent .com domain
I have an email address ending .co.uk. This means it is impossible to create or receive emails directed to the .com equivalent address. Previous answers posted from technical support do not work. Maybe these are old responses aimed at a previous version of yahoo.
Hi there,
If your email domain ends with .co.uk then all emails would need to be sent using the .co.uk.
Yahoo Product Support
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Go to the Account Security Settings page.? Where the **** you hide it? It is also not in email box?
Go to the Account Security Settings page.? Where the **** you hide it? It is also not in email box?
Hi there,
The security options will be found under acct info. https://help.yahoo.com/kb/update-yahoo-account-info-settings-sln27853.html
Yahoo Product Support
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Why does my settings not have the "basic" option for yahoo mail
Improve the setting icon to include "Basic" or Classic" for mail
Hi there,
Within Yahoo Mail the option to switch to Basic is still there. Once you click on the gear icon you will need to now click on more settings. You will see the option to move to basic on the left-hand side bar.
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My email notifications Sucks
My email notification is turned off and I never turned it on in the first place, however I am now getting notifications. --- Yahoo needs to fix this.
Hi there,
You would need to make sure that notification on both the Yahoo app and the mobile device are turned off. You can check this within the settings of the app.
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