New Mail
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retain deleted emails longer
Why does email delete after only a couple of weeks? It used to be 3 or 6 months.
By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.
Trash deletion frequency – Trash is deleted after 7 days.
Spam deletion frequency – Spam is deleted after 30 days. -
allow pictures in business email profile
Please allow Yahoo business email users to add a profile picture.
This is should be a basic feature of every email. When people receive an email from our company, it should not have a random avatar. FYI - We pay for the Web Hosting Premier Annual Plan; and it should be available for everyone.Hi there,
You’ll need to contact the Yahoo Small Business team to resolve this issue, at: https://smallbusiness.yahoo.com. You can also call them at
1-833-740-1740, they are available 24/7 or contact them on Twitter at @YahooSmBusiness. -
Where are all the settings, i want to find mail options, under settings, all i have is themes layout and spacing, where do i find advanced
I want to access mail options under settings but all i get is themes, layout, spacings, where do i go to find advanced options/ mail options ???
Hi there,
You’d need to click on ‘’More options’’ that’s just above the ‘’Give feedback’’ button.
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Give me the option of switching to basic mail like before
Give me the option of switching to basic mail like before
You can switch to Basic, by going to Settings>More Settings>click ‘’Switch to Basic’’ located under the left side menu.
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Blocked password recovery email
I am not receiving a password recovery email and none of the help links are actually helpful. My account has never been deactivated, I never moved the email address to spam and it is not there, I have the email address in my contacts. And I have no way of saying to allow that domain.
Not getting the emails you expect is frustrating, especially when you are waiting for an important email. Use the steps below to quickly identify the reason behind this and if there’s an issue with your account or the sender’s account that’s preventing the messages from arriving: https://help.yahoo.com/kb/emails-received-yahoo-mail-sln28074.html
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I keep getting spam mail from "*******.com" AND Yahoomail..won't let me save this as spam and it keep coming back into my mailbox
I keep getting spam mail from "*********.com" AND Yahoomail..won't let me save this as spam and it keep coming back into my mailbox
Maybe it is time to look for a new and better email provider
Getting unwanted emails or spam is frustrating. While most of spam emails are being caught by our spam filters, occasionally some can slip through.
When this happens, it’s very important to mark the email as Spam, then our system will learn that messages from a specific place are not good and helps us make Yahoo Mail even better at recognizing future spam emails. More info here: https://help.yahoo.com/kb/manage-spam-mailing-lists-yahoo-mail-sln28056.html
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I am unable to stop the desktop notification that happens on my incoming emails. This happens only for one of my yahoo mails
I use Google Chrome as my browser. I have tried all possible settings to prevent notifications in my browser as well as yahoo email, but I am unable to stop the annoying message that appears as a banner notification with a sound on the top right corner. I have multiple yahoo emails, but this seems to be happening with only one of my emails. How can I stop this? Thanks.
Hi there! You can turn off notifications by following these steps:
1. Click the Settings icon | click More Settings.
2. Click Notifications.
3. Toggle Desktop notifications off.Hope this helps!
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how can I delete ( remove ) the disposable email address in my yahoo ?
how can I delete ( remove ) the disposable email address in my yahoo ?
We have an article to help: https://help.yahoo.com/kb/create-edit-delete-disposable-email-addresses-yahoo-mail-sln28815.html
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Format
Let me FORMAT my mail -- type size, margins, boldface, italic, etc.
You should be able to edit your writing when composing by clicking the buttons located on the bottom of the Compose page. If you do not have them, you might be using the Basic version of Yahoo Mail, and you need to click the ‘’Switch to the newest Yahoo Mail’’ link from the top right corner of Yahoo Mail page.
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Staying signed in to your Yahoo account allows for quick, convenient access to all your favorite Yahoo services. However, there are some circumstances when you’ll be prompted to sign in again. For more info, please visit our help article: https://help.yahoo.com/kb/sign-signed-selected-sln2660.html
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Remembering passwords issues
My phone is linked to my email accounts to protect my email from hackers. My problem is having to change my password too many times, when yahoo is supposed to remember it, since I clicked remember me. Yet it fails to do so. If it says remember me, and a phone number is attached to the account, it should only go to that phone to send the code to gain access to the account. Not have to keep resetting the password.
If we’ve noticed any unusual activity on your account or if you’re using a password that’s old or not strong enough, we’ll ask you to change it. By creating a new password, your personal info remains secured from intruders and imposters. For additional security tips, review the following:
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Make it easier for u to get to ur email account.
Why can't we just go to yahoo.com & bring up our email account?
You can always type mail.yahoo.com in your browser to go straight to your mailbox after signing in.
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It’s no longer possible to create an extra email address. If you delete your existing extra email address, you won’t be able to create another one. Additional details, here: https://help.yahoo.com/kb/send-messages-delete-extra-email-address-sln15953.html
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how to remove one of my recovery emails when the edit icon is not available?
I have tried on the mobile app and via browser but I can't remove an email address (no edit icon) that I no longer have access to; hence, no longer appropriate to be in my recovery option. Kindly help
Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @YahooCare or on Facebook on our Yahoo Customer Care page? In case you do not have a social media account, please contact us at help.yahoo.com
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Cannot set up 2 step verification
Account security page is blank, with errors in console:
[ybar debug] Nav-hide init triggered ondomcontentloaded
security?scrumb=HJJboSWlnYg:198 YBAR:YAHOO.i13n.SPACEIDis not defined!
y @ security?scrumb=HJJboSWlnYg:198
DevTools failed to load SourceMap: Could not load content for https://s.yimg.com/wm/mbr/705988e41ff55ed6a1b3809ff693c55344f014a8/bundle.js.map: HTTP error: status code 403, net::ERRHTTPRESPONSECODEFAILUREPlease try clearing cookies, cache, history, and footprints. To do so, please go to:
https://help.yahoo.com/kb/web-browser-cache-computer-sln27196.htmlAlso, please make sure to update your browser and if the problem still persists try to access that page in another browser.
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When I sign out, the next time I go in, I do NOT even need to sign in. How do I make it sign out so it needs me to put in my password?
When I sign out, the next time I go in, I do NOT even need to sign in. How do I make it sign out so it needs me to put in my password?
Hello there. If your browser is saving your login details, please clear your cache and cookies then check its settings to not save passwords.
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Have the option to include original email when reply to.
Have the option to include original email when reply to.
Conversations group emails together so it’s easier to follow replies within a single thread. This also makes it easier to find certain emails and reduces clutter in your Inbox.
More details here:
https://help.yahoo.com/kb/manage-conversations-yahoo-mail-sln28055.html -
Where are the “help articles”?
Where are the “help articles”?
Hi there. If you wish to explore our help articles, please go to help.yahoo.com
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LOG IN
WHY CAN i NOT LOG IN TO MY E-MAIL ON A DIFFERENT BROWSER WITH OUT CHANGING MY PASSWORD?
Hi there. If there’s something unusual about your sign in or recent activity, we’ll ask you to go through another verification step after you’ve entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your Yahoo app, recovery phone number, or recovery email address for any of the following reasons:
Yahoo notices suspicious account activity.
You’re using an unfamiliar browser or device.
You’re traveling away from your usual location.
You sign in while using a VPN or a proxy server.
You’ve logged in with a private or incognito window.
There are many attempts to sign in with incorrect passwords.
The “First time signing in from this device” message appears.
You’ve cleared your browser history or data cache including cookies. -
need forwarding capability back.
I tried to create a business account to then forward to my already existing yahoo account. This is a let down. Will have to go to Gmail now.
Automatic forwarding sends a copy of incoming messages from your Yahoo Mail account to another email address. The forwarding address can’t be one of your recovery email addresses. For more info, please visit our help article: https://help.yahoo.com/kb/enable-automatic-email-forwarding-yahoo-mail-sln29133.html
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