New Mail



Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

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  1. retain deleted emails longer

    Why does email delete after only a couple of weeks? It used to be 3 or 6 months.

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    14 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    Trash deletion frequency – Trash is deleted after 7 days.
    Spam deletion frequency – Spam is deleted after 30 days.

  2. allow pictures in business email profile

    Please allow Yahoo business email users to add a profile picture.
    This is should be a basic feature of every email. When people receive an email from our company, it should not have a random avatar. FYI - We pay for the Web Hosting Premier Annual Plan; and it should be available for everyone.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. Where are all the settings, i want to find mail options, under settings, all i have is themes layout and spacing, where do i find advanced

    I want to access mail options under settings but all i get is themes, layout, spacings, where do i go to find advanced options/ mail options ???

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. Give me the option of switching to basic mail like before

    Give me the option of switching to basic mail like before

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. Blocked password recovery email

    I am not receiving a password recovery email and none of the help links are actually helpful. My account has never been deactivated, I never moved the email address to spam and it is not there, I have the email address in my contacts. And I have no way of saying to allow that domain.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. I keep getting spam mail from "*******.com" AND Yahoomail..won't let me save this as spam and it keep coming back into my mailbox

    I keep getting spam mail from "*********.com" AND Yahoomail..won't let me save this as spam and it keep coming back into my mailbox

    Maybe it is time to look for a new and better email provider

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Getting unwanted emails or spam is frustrating. While most of spam emails are being caught by our spam filters, occasionally some can slip through.

    When this happens, it’s very important to mark the email as Spam, then our system will learn that messages from a specific place are not good and helps us make Yahoo Mail even better at recognizing future spam emails. More info here: https://help.yahoo.com/kb/manage-spam-mailing-lists-yahoo-mail-sln28056.html

  7. I am unable to stop the desktop notification that happens on my incoming emails. This happens only for one of my yahoo mails

    I use Google Chrome as my browser. I have tried all possible settings to prevent notifications in my browser as well as yahoo email, but I am unable to stop the annoying message that appears as a banner notification with a sound on the top right corner. I have multiple yahoo emails, but this seems to be happening with only one of my emails. How can I stop this? Thanks.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. how can I delete ( remove ) the disposable email address in my yahoo ?

    how can I delete ( remove ) the disposable email address in my yahoo ?

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. Format

    Let me FORMAT my mail -- type size, margins, boldface, italic, etc.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    You should be able to edit your writing when composing by clicking the buttons located on the bottom of the Compose page. If you do not have them, you might be using the Basic version of Yahoo Mail, and you need to click the ‘’Switch to the newest Yahoo Mail’’ link from the top right corner of Yahoo Mail page.

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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. Remembering passwords issues

    My phone is linked to my email accounts to protect my email from hackers. My problem is having to change my password too many times, when yahoo is supposed to remember it, since I clicked remember me. Yet it fails to do so. If it says remember me, and a phone number is attached to the account, it should only go to that phone to send the code to gain access to the account. Not have to keep resetting the password.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make it easier for u to get to ur email account.

    Why can't we just go to yahoo.com & bring up our email account?

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. We're glad you're here

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. how to remove one of my recovery emails when the edit icon is not available?

    I have tried on the mobile app and via browser but I can't remove an email address (no edit icon) that I no longer have access to; hence, no longer appropriate to be in my recovery option. Kindly help

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @YahooCare or on Facebook on our Yahoo Customer Care page? In case you do not have a social media account, please contact us at help.yahoo.com

  15. Cannot set up 2 step verification

    Account security page is blank, with errors in console:

    [ybar debug] Nav-hide init triggered ondomcontentloaded
    security?scrumb=HJJboSWlnYg:198 YBAR: YAHOO.i13n.SPACEID is not defined!
    y @ security?scrumb=HJJboSWlnYg:198
    DevTools failed to load SourceMap: Could not load content for https://s.yimg.com/wm/mbr/705988e41ff55ed6a1b3809ff693c55344f014a8/bundle.js.map: HTTP error: status code 403, net::ERRHTTPRESPONSECODEFAILURE

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. When I sign out, the next time I go in, I do NOT even need to sign in. How do I make it sign out so it needs me to put in my password?

    When I sign out, the next time I go in, I do NOT even need to sign in. How do I make it sign out so it needs me to put in my password?

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  17. Have the option to include original email when reply to.

    Have the option to include original email when reply to.

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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  18. Where are the “help articles”?

    Where are the “help articles”?

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  19. LOG IN

    WHY CAN i NOT LOG IN TO MY E-MAIL ON A DIFFERENT BROWSER WITH OUT CHANGING MY PASSWORD?

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there. If there’s something unusual about your sign in or recent activity, we’ll ask you to go through another verification step after you’ve entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your Yahoo app, recovery phone number, or recovery email address for any of the following reasons:

    Yahoo notices suspicious account activity.
    You’re using an unfamiliar browser or device.
    You’re traveling away from your usual location.
    You sign in while using a VPN or a proxy server.
    You’ve logged in with a private or incognito window.
    There are many attempts to sign in with incorrect passwords.
    The “First time signing in from this device” message appears.
    You’ve cleared your browser history or data cache including cookies.

  20. need forwarding capability back.

    I tried to create a business account to then forward to my already existing yahoo account. This is a let down. Will have to go to Gmail now.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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