New Mail



Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

Here are some guidelines for using this forum:

  1. Please search and vote before posting! If your idea (or an idea very similar to yours) has already been posted, please vote for it. Duplicated ideas may be moved.
  2. This forum is for feedback and ideas only. Unfortunately, we cannot provide support here. For support, please visit our help site.
  3. Please do not post personal information (such as email addresses, phone numbers or names) on the forum.

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  1. searching

    I am moving away from Yahoo slowly due to the lack of robustness from the search results. I am copying and pasting exact email addresses that I am looking for FROM AN EMAIL IN MY INBOX and it won't show up. Also need to be able to search across ALL mailboxes. Like if I accidentally deleted an email (always).....searching should find it. This account was my very first email address, and therefore has sentimental value. There is also tons of history in this account but I CANNOT ACCESS IT because the search feature is useless, which means this account is…

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    82 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. AM NOT RECEIVING EMAIL

    This is DAY 3 and I have NOT RECEIVED ANY EMAILS! I have VERY important business that I need to attend to. PLEASE ADVISE!! This is TERRIBLE

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    10 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. We're glad you're here

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    1 comment  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  4. We're glad you're here

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    10 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Leave it alone

    you always try to improve your and by doing so, you make it worse. Your Browser has become one of the worse browsers there is. Every page you click on, you're inundated with ads, all sorts of ads that cover most of the page. They just pop up out of nowhere. You can't just read an article on just one page, you have to look at a whole slide show to get the whole story. It really sucks. But obviously, you could care less about what people think about your programs because nothing is ever done about it. You as…

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    76 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Your instructions for switching back to the old email format DO NOT WORK!

    Your instructions for switching back to the old email format DO NOT WORK!

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    363 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    This help page explains how to switch back:

    https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true

    Please be sure you click on the settings wheel in Mail, not in Help. We have found that some users are trying to make the change to switchback to classic Mail in help.yahoo.com rather than in Mail.yahoo.com. You will not find the option to switchback in Help. You will find it in Mail.

    Thank you!
    Mail Support

  7. Why is Yahoo Calendar acting up and not loading other months?

    Why is Yahoo Calendar acting up and not loading other months?

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    1 comment  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
  8. No link to switch back to classic mail in settings.

    No link in settings to switch back to classic mail. I followed your so called link nothing!!

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    1 comment  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Our Engineers made some changes so the “Switch to Classic” option in settings should now show. Thank you for your feedback.

    Regards,
    Mail Support

  9. GIFs don't work

    GIFs don't work.

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    2 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  10. Delete Button and Settings Buttons Not Working

    The delete button isn't working on the new mail. I tried to switch back to the classic mail, but the settings button on the new mail does not work either. I would like very much to have my classic mail back.

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    4 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. hi guys i am not able to receive any mail to my account. This account has been disabled or discontinued [#102]. - mta4218.mail.ne1.yahoo.com

    hi guys
    i am not getting any mails to my account and i am getting 'This account has been disabled or discontinued [#102]. - mta4218.mail.ne1.yahoo.com'
    what is this and how i can get my mail working?

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    1 comment  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you’re having trouble with your account, please go to help.yahoo.com to review the available support options there.

    Thanks!
    Mail Support

  12. My archived email folder is gone. How can I get it back?

    Recover my archived email folder! It disappeared!

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    5 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Hi there,

    We are sorry to hear you cannot find your folder. If you have scrolled down on the left side of your mailbox and still cannot see all of your folders (under “Views”), please file a restore request via the link below.
    https://help.yahoo.com/kb/new-mail/recover-lost-deleted-emails-sln2552.html?impressions=true

    Please note, restore requests are time sensitive and while we will do everything we can to restore the emails, the requests cannot always be fulfilled.
    Please note also that this is a forum for product feedback and suggestions and we cannot respond to every message. Therefore for support requests, we advise you to visit our help site, where you can find help articles and support options.

    Thank you,
    Mail Support

  13. why are you not updating my emails?

    Why are you not updating my emails. I am missing important information!

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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. AS of 12/6/2017 I CANNOT DELETE EMPTY FILE FOLDERS. PREVIOUS ANSWERS DO NOT WORK!

    AS OF tODAY I CANNOT DELETE EMPTY FILE FOLDERS.......PREVIOUS ANSWER ARE NOT WORKING......HOW THE **** CAN i EASILY DELTETE FOLDERS THAT ARE EMpty?

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    2 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Hi there!

    A member of our customer service team would be happy to help you resolve this, please visit help.yahoo.com or forums.yahoo.net for further assistance.

    Regards,
    Mail Support

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    1 comment  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  16. I like the new yahoo mail

    keep the new yahoo mail

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Thank you! Let us know if there’s anything we can do to make it better!

    Mail Support

  17. spam

    It used to be that I could notify you about an email I thought you should check out. I think it was a subcategory of marking it as spam. E.g. Just got an email from mailer daemon saying they couldn't deliver a message. The problem is I never sent the msg AND I've never heard of the person it couldn't reach. I wanted to send this to you to see if my account has been hacked. I marked it as spam and it just disappeared. NOT what I had in mind happening. Fix it so we have easy access to…

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    20 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you’re suddenly getting a lot of Spam email in your inbox, you can check out this post for more info:

    https://forums.yahoo.net/t5/Tips-and-tricks/Getting-lots-of-spam-in-Yahoo-Inbox/td-p/329507/jump-to/first-unread-message

    If emails from legitimate senders are going to Spam, make sure to marked them as Not Spam, as opposed to just moving them out of the Spam folder. If the sender is a company or a corporate address, It also be helpful for them to reach out to our Postmaster team (postmaster.yahoo.com)

    Thank you!
    Mail Support

  18. Yahoo Mail Mobile App and Yahoo Web does not synch.

    Email(s) read on Yahoo Mobile Application does not seem to be synch with Yahoo Web Application. When logged-In to Yahoo Web, I do see same email I deleted / Moved / Read on Yahoo. Missing synchronization between mobile and web app.

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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. changing the password is complicated

    why is it so difficult to change the password?

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    120 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Very bad

    It is very bad no mincing word. I cant even do simple forwarding of a message without any hassle

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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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