New Mail
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what is wrong with yahoo mail the past couple days (2/6/18) ? messages won't load.
Having trouble loading messages. Keep getting errors 'We couldn't load this message.Retry."
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No link to switch back to classic mail in settings.
No link in settings to switch back to classic mail. I followed your so called link nothing!!
Our Engineers made some changes so the “Switch to Classic” option in settings should now show. Thank you for your feedback.
Regards,
Mail Support -
i live on the East Coast and my yahoo email time does not match the actual time of 10:44
auto fix the time to match the time I live in, my computer automatically changes the time when we change our clocks, please see that this is fixed, its causing issues with me receiving and sending emails
Change or set your timezone in New Mail, by following these steps here: https://help.yahoo.com/kb/SLN28570.html
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emails not loading
Emails are not loading.
I click to open an email and just get a loading icon. I have to reload the page to get it to work, sometimes this takes a few attempts.This has been happening on and off for a while so I mainly use the Gmail app on my phone to check mail as the Gmail webmail doesn't seem to work with yahoo.
On Chrome 68
Mac OS 10.13.6If things still aren’t working right, try the troubleshooting steps here:
If this issue persists, reach out to us through our Help pages or Forums:
https://help.yahoo.com
https://forums.yahoo.netThank you!
Mail Support -
Emails do not appear in inbox on the app or on pc for hours after they are sent
Emails that are sent to me sometimes take hours to appear in my inbox!
If you’re seeing delays, check the delayed message’s headers to see where the emails were delayed: https://help.yahoo.com/kb/SLN22026.html
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Suddenly so many emails just fail to arrive in my inbox.
The senders' addresses have not changed since 8 years ago and they have worked fine so far, but suddenly they start failing to arrive at all. Not in my SPAM box, not in my inbox. My yahoo mail became so unreliable - I am not receiving emails!!
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Cut the bull... and get us back to normal ..
Go back and fire some people...
This help page explains how to switch back:
https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true
Thank you!
Mail Support -
unable to send/receive emails
Hi,
I am unable to send or receive any emails from my account. The sent folder shows the mail as sent but it doesn't reach the recipient. Mails sent by others also don't show up in the inbox.
Please fix this!
Regards.When emails aren’t received, there’s a few things to check:
- Make sure the sender isn’t getting an error
- Check your settings to see if senders may be getting blocked or filtered
- Check your Spam folder and mark legitimate emails as Not Spam if neededKeep in mind that sometimes when emails go missing it’s because of another program or app the account is being accessed from. Check out this post for more info and how to restore missing emails.
Thank you!
Mail Support -
We are sorry to hear that you haven’t been getting your emails as expected. Please see this help page for troubleshooting:
https://help.yahoo.com/kb/SLN22021.html
Thank you!
Mail Support -
I cant receive the mail from Facebook to reset my Facebook account's password. Please help
I cant receive the mail from Facebook to reset my Facebook account's password. Please help
If you’re not getting emails from a specific sender, it may be because they are sending to the wrong address or they are getting an error message when sending to you. If this is the case, you will need to have them reach out to our Postmaster department to try and get it fixed. You can also double-check your Mail settings and Spam folder to make sure everything looks good there.
https://help.yahoo.com/kb/SLN22021.html
https://postmaster.yahoo.comThank you!
Mail Support -
Images NOT Displaying
Recently, I can't view any embedded images in my email - the button to "Show Images" is also missing so I am getting blank pages. I have already checked my Security Settings which have always been set to display images automatically. I have even tried to switch it off and switch it back on again but nothing works. Please get this fixed because it's really inconvenient and annoying. Thank you.
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
I didn't ask for this to be changed. Put it back to how it was. This new format is terrible.
I didn't ask for this to be changed. Put it back to how it was. This new format is terrible.
This help page explains how to switch back:
https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true
Thank you!
Mail Support -
yahoo mail via Chrome: network connection timed out. Please try again.
Msg while logging into yahoo mail via Chrome: network connection timed out. Please try again.
Able to login through other browsers. Tried clearing cache and going back to basic email etc., But yahoo mail on all browsers worked except for Chrome.If you still find that the issue is happening, please see this post for troubleshooting:
Thank you!
Mail Support -
My business is not allowed to send any emails. I keep receiving an error message as if my email address is spam. Error code 475.
Error code 475
In order to protect all users, we temporarily block sending on accounts that are flagged with spam-like or suspicious sending habits. If you’re seeing “suspicious activity detected” or “account temporarily blocked from sending messages”, you’ll still have access to your mail and receive messages while you wait for the hold to expire. More info here: https://help.yahoo.com/kb/SLN3406.html
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the past several emails have time stamped the wrong time
the past several emails have time stamped the wrong time.
How do I correct this?
The timestamp on emails is based on your own timezone. Check the timezone settings under the “Viewing Email” section of the “More Settings” menu.
Thank you!
Mail Support -
my yahoo mail an error occurred while sending the message
my yahoo mail "an error occurred while sending the message" when i sent the email, why only Me.. ASAP.
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
Sent email shown as draft
After your email is sent and there is a message popping up to tell you your message has been sent, the particular email in the email list is still showing as 'draft' (not in the draft box but in the email list) in red for a while. It makes you confused whether the email was actually sent.
Btw, it'd be great if you could provide an option to attach a screenshot. :)
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
When composing emails, the task bar (send, attachment button, etc) is no longer visible. Sending emails nearly impossible.
The send button, along with the attachment button, font, etc, are all either cut off or completely missing from an email being composed. How do I send an email or attachment if I can't access the buttons?
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
Search does not work properly. Tried to filter by Starred. Nope.
Make Search work properly, and more robust. Let search be searched/filtered/sorted.
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
Web Attacks on Yahoo
I keep getting redirected out of Yahoo and Norton tells me it's prevented a web attack. Sooo, I added an ad blocker. It's been enormously helpful. Except now yahoo keeps telling me my browser settings are interfering with mail features. It wants me to remove the ad blocker. Ya think? Get rid of the virus or whatever on your page, Yahoo, and I'll remove the ad blocker for you right away. Otherwise, it's staying so I can actually access my mail.
Test the site with another web browser like Firefox to see if the issue is specific to Chrome. Might be a good idea to scan the computer for any malware/spyware as well.
https://help.yahoo.com/kb/SLN3257.html
Thank you!
Mail Support
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