New Mail



Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

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  • Hot ideas
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  • My feedback
  1. MISSING EMAILS!!!!!!!!!!

    I am missing a very specific email I am trying to locate. The new format only says I received an email in July 2018. WHERE IS IT THE EMAIL?!?!?! I NEED IT!!

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    95 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
  2. want old classic mail back.

    Tell people how to get classic Email back!!!!

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    90 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. I mistakenly marked an e-mail as Spam

    I accidently marked an e-mail as Spam and it wasn't Spam. What can I do? I want to keep receiving those e-mails and I'm afraid I won't now. Please help!!!

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    97 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

  4. Return to old mail!

    Leave the **** mail alone. This new mail is ****. Where is the contacts? Am I suppose to search all over the damned place just to access my contacts? You people should learn to leave well enough alone!!!!

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    8 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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    87 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. size of font on inbox

    all of the sudden my inbox font is TINY and I can't read it? Help

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    80 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You may just need to adjust the zoom settings in your web browser. Hold down the CTRL key and press the + key at the same time until the text looks right. You can also hold down CTRL and press the 0 key at the same time to reset the zoom to default.

    Thank you!
    Mail Support

  7. delete email

    As the rest state, please allow a custom number and type of emails to be deleted in batches. e.g. date, unread, read, sent from ...., etc.

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    64 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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    14 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
  9. I want the old mail THIS SUCKS how do I get it back. Directions posted are a big lie there isn't "switch to old mail" choice

    THIS SUCKS IT IS NOT AN IMPROVEMENT..........................I want the old mail back this is BEYOND BAD............ there is no way to search my own emails

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    7 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Hi there,

    This help page explains how to switch back:

    https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true

    The switchback option should be available to all users. If you cannot see the switchback option, this may be an issue with your resolution. Please try lowering your browser’s resolution or scrolling to the extreme right of your screen. The switchback option is available by clicking on the gear icon. From here you can see the settings menu and the link “Switch back to classic” is available at the bottom on this pane, directly under “More Settings”.

    Thank you!

  10. imap

    My desktop yahoo email does not sync with yahoo server i.e, IMAP settings are not working. But IMAP settings are working on yahoo app on android phone.

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    73 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. Slow

    it's very slow than gmail.

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    68 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  12. change password

    Guys can you make clear instructions how to change password on your mailbox, because I cant find how to do it

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    44 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You can follow the steps here to change or reset the password:

    https://help.yahoo.com/kb/SLN2047.html

    If you need additional help, you can message us directly on Twitter at @YahooCare or on Facebook on our Yahoo Customer Care page. In case you do not have a social media account, please contact us at help.yahoo.com

    Thank you!
    Mail Support

  13. search emails

    How do I search for emails within a specific folder? I could do it within the old Yahoo! inbox.

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    28 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  14. We're glad you're here

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    34 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
  15. I don't like the new settings, I want the old one back.

    I want to change back to old style email, now. How do I do it.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. access contacts

    I need to delete contacts that are no longer valid. There is no way to access the contact list. How about making contacts easy to find and change

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    4 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    To access your contact lists:

    - Click on the contacts icon in the upper right ( just to the right of sort)
    - From there you will be take to all of your contacts.
    - Click on lists to access your lists
    - From the list named click on the down arrow to the right to switch which list you are viewing
    - Click Edit to modify the list.
    - Click the x to remove someone from a list
    - To add someone type in their name or email address under Add Contacts.

    Thank you!
    Product Support

  17. Please get rid of this sign in key waste of time. I just want to put my email and password and check my mailn

    Go back to the original sign in email and password and you're done no codes being text or any other waste of time

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    49 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. delete

    Delete single email button.
    In the new format the delete single email button was moved to the far right. As you are looking at emails the eye is drawn to the left half of screen. That is where the sender info and beginning of subject is. When the delete button was on the left you eye and your cursor is in that area making it easier to click delete in that area. Now that it is on the far right your eye is looking left but to delete you have to navigate to the far right to delete a message.…

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    34 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you want to delete groups of emails at once, check out our Tips and Tricks post:

    https://forums.yahoo.net/t5/Tips-and-tricks/Delete-all-emails-in-Yahoo-Mail-at-once/td-p/450154/jump-to/first-unread-message

    Keep in mind that the Spam and Trash folder empty themselves at random intervals throughout the week. To hold onto emails longer, it’s better to Archive them instead. Archived emails are never deleted unless you do so manually.

    Sometimes when emails reappear after being moved/deleted or suddenly move to the Trash, it’s due to syncing issues between the account and a mail app. If you access the account through a non-Yahoo app, you may want to remove the account from the device and re-add it to resolve any future syncing issues.

    Thank you!
    Mail Support

  19. spam

    It used to be that I could notify you about an email I thought you should check out. I think it was a subcategory of marking it as spam. E.g. Just got an email from mailer daemon saying they couldn't deliver a message. The problem is I never sent the msg AND I've never heard of the person it couldn't reach. I wanted to send this to you to see if my account has been hacked. I marked it as spam and it just disappeared. NOT what I had in mind happening. Fix it so we have easy access to…

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    20 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you’re suddenly getting a lot of Spam email in your inbox, you can check out this post for more info:

    https://forums.yahoo.net/t5/Tips-and-tricks/Getting-lots-of-spam-in-Yahoo-Inbox/td-p/329507/jump-to/first-unread-message

    If emails from legitimate senders are going to Spam, make sure to marked them as Not Spam, as opposed to just moving them out of the Spam folder. If the sender is a company or a corporate address, It also be helpful for them to reach out to our Postmaster team (postmaster.yahoo.com)

    Thank you!
    Mail Support

  20. lost my password.

    One can no longer recover one's password. All that's available is having a code sent to one's phone and then typing in the code. This has locked me out of my netflix account as it keeps asking for my yahoo password (it's linked to my yahoo account.) I am in the process of moving all of my important email out of yahoo and into gmail. Then I will close this account. Extraordinarily stupid, not to mention it's discriminatory towards people without smart phones (like my mother).

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    36 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you need to reset your password, you can follow our online system here:

    https://help.yahoo.com/kb/sln27051.html

    If you can’t sign into an account and are unable to recover it online, we offer phone support through our Yahoo Account Pro service:

    https://productcentral.yahoo.com/products/yahoo-account-pro-help/?ncid=mbr_ryhacqdis00000015

    If you’re seeing a prompt to get a code each time you log in, you may need to turn Account Key off:

    https://help.yahoo.com/kb/account/sln25921.html

    Finally, if you feel your account has been compromised, you can follow these steps to secure it:

    https://help.yahoo.com/kb/SLN3516.html

    Thank you!
    Mail Support

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