New Mail



Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

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  1. We're glad you're here

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    42 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    This help page explains how to switch back:

    help.yahoo.com/kb/switch-back-previous-vers..

    Please be sure you click on the settings wheel in Mail, not in Help. We have found that some users are trying to make the change to switchback to classic Mail in help.yahoo.com rather than in Mail.yahoo.com. You will not find the option to switchback in Help. You will find it in Mail.

    Thank you!
    Mail Support

  2. language

    I am an expat in Vietnam. My other mail, hinsaigon changed to fully in Vietnamese and I do not understand anything. How can I change it ?

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    25 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    The language setting on an account is determined by where the account was registered and can’t be changed currently. If your language changed suddenly to something, let us know on our forums and we can investigate this further for you:

    https://forums.yahoo.net

    Thank you!
    Mail Support

  3. We're glad you're here

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    22 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  4. Put the 'Contacts' tab back please!

    Put the 'Contacts' tab back please!

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    3 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You can access contacts by clicking on the icon on the upper right side (rectangle with three small squares). This will open Contacts in a new tab of your browser in the classic mail look.
    You can also access your contacts by clicking on To, CC or BCC when you are in the compose, forward or reply mode, or by going to contacts.yahoo.com.

    Thank you!
    Mail Support

  5. Stop making me verify email and phone num,ber all the time! Quit asking if I want to add another email or phone number to verify my account

    Stop making me verify my account with email or phone codes all the time and quit asking if I want to add another phone number or email!

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    42 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    If there’s something unusual about your sign in or recent activity, we’ll ask you to go through another verification step after you’ve entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your Yahoo app, recovery phone number, or recovery email address for any of the following reasons:

    https://help.yahoo.com/kb/SLN8923.html

  6. do not like new e mail

    give me back old e mail

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. how can i change my language to english if you are giving me instructions in chinese

    put instuctions in English. why my mail changed to Chinese. I don't read or speak chinese

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    39 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. DELAYS in receiving emails!

    About every other day, my incoming emails are delayed for HOURS! All day long, i'll check for emails...then in the evening, i'll receive 6+ and all h have time stamps from hours earlier that day! This is unacceptable. I see others post this comment/complaint...yet their complaint is noted as "complete" and you cant vote on it and escalate the issue any higher! TERRIBLE

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    18 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. Pls Show Number of Emails in Trash & Spam Folders

    Hi, This is an important feature that all emails have, such as Gmail and Outlook.com and you used to have. Please display the number of unread emails in Spam and Trash folders. Thanks!

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    18 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Hi there,

    If you mouse over the folder name, it will display the number of messages in the folder.

    Thank you!
    Mail Support

  10. I cannot see my contact list file, so I can make changes in contact list ! Why you guys are making life more difficult. It was easy befo

    I cannot see my contact list file, so I can make changes in contact list ! Why you guys are making life more difficult. It was easy before, because I could see the file. Make the life easy !

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    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You can access contacts by clicking on the icon on the upper right side (small icon made up of a rectangle with three small stacked squares). This will open Contacts in a new tab of your browser in the classic mail look. You can also access your contacts by clicking on To, CC or BCC when you are in the compose, forward or reply mode or via https://contacts.yahoo.com.

    Thank you!
    Mail Support

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    Responded  ·  39 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. My archived email folder is gone. How can I get it back?

    Recover my archived email folder! It disappeared!

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    5 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Hi there,

    We are sorry to hear you cannot find your folder. If you have scrolled down on the left side of your mailbox and still cannot see all of your folders (under “Views”), please file a restore request via the link below.
    https://help.yahoo.com/kb/new-mail/recover-lost-deleted-emails-sln2552.html?impressions=true

    Please note, restore requests are time sensitive and while we will do everything we can to restore the emails, the requests cannot always be fulfilled.
    Please note also that this is a forum for product feedback and suggestions and we cannot respond to every message. Therefore for support requests, we advise you to visit our help site, where you can find help articles and support options.

    Thank you,
    Mail Support

  13. i live on the East Coast and my yahoo email time does not match the actual time of 10:44

    auto fix the time to match the time I live in, my computer automatically changes the time when we change our clocks, please see that this is fixed, its causing issues with me receiving and sending emails

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    41 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  14. How do I get into my Contact List to make changes?

    How do I get into my Contact List to make changes?

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    6 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Hi there,

    You can access contacts by clicking on the icon on the upper right side (the icon looks like a rectangle with three small stacked squares). This will open Contacts in a new tab of your browser in the classic mail look. We aim to incorporate Contacts into the new mail look soon.

    You can also access your contacts by clicking on To, CC or BCC when you are in the compose, forward or reply mode, or via https://contacts.yahoo.com.

    Thank you!
    Mail Support

  15. I am being bombarded with spam, spam and more spam. Hate the new yahoo email!

    I am being bombarded with spam, spam and more spam. Hate the new yahoo email!

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    6 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. emails not loading

    Emails are not loading.
    I click to open an email and just get a loading icon. I have to reload the page to get it to work, sometimes this takes a few attempts.

    This has been happening on and off for a while so I mainly use the Gmail app on my phone to check mail as the Gmail webmail doesn't seem to work with yahoo.

    On Chrome 68
    Mac OS 10.13.6

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    23 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  17. Old mail

    I have just logged into my Yahoo account for the first time in a long time. All my old emails are gone. I want them back!

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    32 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you did not sign into your account within 12 months the account is deactivated. Unfortunately, you will not be able to reactivate it or re-create the same email address. You can always sign up for a new Yahoo account.

  18. blocking spam email addresses

    blocked spam addresses do not stay blocked. I have blocked spam addresses daily, but I am still getting emails from the

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    8 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  19. We're glad you're here

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    1 comment  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  20. I can't change the name on my account. I have gone into Personal Info page & changed the name,but the wrong name still shows when I email

    I can't change the name on my account. I have gone into the Personal Information page and changed the nickname and my name, but still the wrong name still shows when I send an email.

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    21 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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