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I mistakenly marked an e-mail as Spam

I accidently marked an e-mail as Spam and it wasn't Spam. What can I do? I want to keep receiving those e-mails and I'm afraid I won't now. Please help!!!

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Responded  ·  AdminProduct Support (Other- Product Support, Yahoo) responded  · 

The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

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  • Kimberly Solberg commented  ·   ·  Report

    Since there is not "trusted sender feature, the only work around to spam filtering is supposed to be adding them as a contact but since that actually doesn't work, nor does marking it as not spam, this has caused me to miss important billing emails as well as time sensitive medical emails. this is a critical failure of the email delivery system.

  • Kimberly Solberg commented  ·   ·  Report

    I have very important medical emails getting filtered to spam. i have repeatedly marked it as not spam and saved the sender to my contacts and it has no effect. the spam filter seems to be completely broken.

  • Sharon Dilley commented  ·   ·  Report

    I need help. all of the sudden emails coming from my contacts are going to the Spam folder.

    thanks

  • Sharon Dilley commented  ·   ·  Report

    When my contacts reply to my email, it sends it directly to Spam or Junk. Can you fix it?

  • yzhang . commented  ·   ·  Report

    I missed a lot of important emails because you set it in spam. Thank you.

  • Aimee Cleverly commented  ·   ·  Report

    Same! I've missed emails from my school, government entities, and my job. Today I drove 45 miles for a school appointment that had been canceled because the cancellation email from a trusted contact was dumped in spam (again).
    >:(

  • Michael Hall commented  ·   ·  Report

    What the **** Yahoo?!!! I'm losing business here!!! This is bull. I will be switching out very shortly. This is too much ****.

  • Josh Charles commented  ·   ·  Report

    I keep missing important emails because they're going to my Spam folder, even after flagging them "Not Spam", adding the sender to my contacts list and receiving multiple emails from the same address previously! This is beyond a joke now!!

  • Paige Bates commented  ·   ·  Report

    Me too. Contacts I have added to my contacts and physically moved several times from the spam folder keep going to spam.

  • Mollie Coffey commented  ·   ·  Report

    Emails from my husband's work account have all ended up in my Spam folder for the last week. They never did before. I have marked them Not Spam, I have added the address and domain name to my filters, and it still happens every time.

  • Martin Vaughan commented  ·   ·  Report

    Many important emails are ending up in my spam filter. Since I now have to routinely check this, it makes the function of the filter redundant. I have tried to bypass the filter by adding a rule that sends anything containing the '@' character to my inbox but emails are still ending up in my spam folder. It seems that Yahoo applies spam filtering before it runs user rules. If so, this should be changed.

  • Darnell Pierre Benjamin commented  ·   ·  Report

    Consistently, for the past couple months, I've had emails going to Spam. These are emails from contacts who regularly have reached out to me over the years; and suddenly, for some reason, they're going to Spam. Is there anything that can be done to rectify this?

  • Sunil Matta commented  ·   ·  Report

    Recently, your spam filters are putting legitimate emails into the SPAM folder. Even from email ids I have communicated with in the past!!! Why did this change all of a sudden??

  • arun george commented  ·   ·  Report

    am not able send or receive mail from glistenit.com

  • James Black commented  ·   ·  Report

    Emails from people in my contacts are going to spam. STOP!
    Either allow a white-list to be created and/or stop sending emails from known contacts to spam.

  • Scott Denault commented  ·   ·  Report

    I keep marking my Montessori emails as not spam yet you keep putting them in SPAM!!!

  • Diamandis Panagiotopoulos commented  ·   ·  Report

    Last 10 days too many known and trusted for years addresses with daily usage, go to spams. Veeery annoying!

  • Kyle Duncan commented  ·   ·  Report

    I run a non-profit that works with schools and receive a lot of pictures from those schools. I also send out quite a few mass emailers. My messages keep getting marked as spam. Also, existing contacts that send me email have recently started showing up in my spam box or get bounced back. How do I remedy this?

  • Di Parfitt commented  ·   ·  Report

    I have been having this problem also. I have missed 3 really important emails this week. All from senders that are in my contacts and that I have had emails from for years. One is my husband's email, we used to exchange emails all the time, now I've told him not to bother. I too have used the not spam facility but does not work. I now have to trawl through my SPAM folder as well as my inbox in case I miss something. I can't find anything on why or how to stop it. Yours is the first reference to it I have found.

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