Stop forcing users to enter mobile numbers
Forcing a user to enter their mobile number for "account recovery" is not a good practice in my opinion. I don't want my phone linked to this account, or any of my accounts in general... won't be using Yahoo mail anymore.
Also, your continuous scroll Homepage is clunky - it feels heavy and dated. Good luck.
Don’t get locked out of your Yahoo account. Keep a valid mobile phone number or email address on your account in case you ever lose your password. You can add or replace up to 10 email addresses. This limit includes current emails and any that have been recently removed: https://help.yahoo.com/kb/SLN2058.html
24 commentsComments are closed
L. F. commented
i understand security issues but that also violates privacy with requirement of having a phone number on file the old way was way better than now I cant create a new email with yahoo thats a shame I am going to use other email services
P B commented
Tonight (PST around 10:20pm) on Chrome, my aunt tried to access her old Yahoo email but was blocked after her entering valid username/password. Yahoo mail popped up a screen forcing her to provide her mobile phone number for account recovery while NOT giving her an option to use email. THIS IS REDICULOUS as my aunt does NOT have a mobile phone! WHOEVER DESIGNED THAT POPUP SCREEN IS A THOUGHTLESS MORON WHO CARES FOR NOONE BUT HIMSELF! My aunt Is now so upset losing her old mail contacts that she was searching for.
Can you Please stop with the update with a mobile phone number? Many of us either DO NOT HAVE a mobile phone or DO NOT want to use it to connect to your site. I have already added an email as backup contact but now I'm getting the ******** of "must add a mobile number" notice. I DO NOT HAVE A MOBILE PHONE. Please put in a "check here if you do not have a mobile phone" box as an opt-out option. a second email is FINE for contacting anyone in a situation. Thank you.
Mat K commented
Yahoo starts forcing new users or existing users (in future) to add a phone number.
Presumably the phone number will be used to recover account in case user forgets password or if user signs on from a foreign device.
This can cause problem in several cases:
1) User travels abroad. Quite often user's phone or phone number will change when traveling abroad. Yahoo detects user's signing on from a device with foreign IP address and forces user to enter security code sent via text message. This will not work.
2) User's phone gets damaged and user starts using a different phone with different number. The security code recovery via text message will not work.
3) User changes phone service to a different company and drops service on the old phone. Again, the security code recovery via text message will not work.
With New Mail, you required a mobile number without allowing me to skip it, then put the workaround back allowing me to skip t, and now have removed the workaround again. I don't have a mobile number. You are trying to lock me out of my mail! Nothing about New Mail is an improvement, but at least let me into it without requiring a mobile number I don't have.
Charles M commented
When I log into Yahoo I see a message (pop up) that I need to update a notification phone #, and says it is a requirement. I have one phone number and it is a land line number. I don't think entering it will help Yahoo, or myself. Unless Yahoo is going to give me a call to give me some code, because text wont work.. Please clarify.
PLEASE QUIT hounding me about adding a CELL PHONE number!!!! I honestly DO NOT have a cell phone. All I have is a land line phone!!!! I live in an area well cell reception is hit & miss. Those who visit usually need to go outside & walk UP the driveway a ways.
john flanders commented
what is it with the mobile phone # requirement?
Nasim Hossain commented
I've always considered yahoo to be the best suitable, at least for me. But now It feels like a mess. I never wanted to share my contact with it, but it's bugging me now, whereas before for security purposes I used different emails of mine which is why I got lots of emails for different uses. What's more, now it's telling me that I must use the phone number for security reasons. I don't feel secure anymore now that you're asking me to share contact for secuirty.
Noah Taylor commented
If I am forced by you, Yahoo, to add a mobile number to my account for "security", I will stop using your service all together. I've had this email account for over 20 years with no mobile number, and you have the WORST spam filters in the history of email providers. If you believe we should trust you with our mobile numbers on file, you're crazy.
No Mobile Phone. When I sign into Yahoo Mail it asks for mobile phone. I already have an alternate contact email on file, but I do not have a mobile phone. I only have a landline.
I don't have a cellphone, so I cannot give you a recovery phone number. I don't have one. Classic Mail had an option to "secure account later" to get into mail despite Yahoo's attempt to get a phone number (for no actually good reason). New Mail added that workaround after I complained before, but has since deleted it. New Mail is trying to lock me out of my email. Yahoo staff's recent "response" was unresponsive to my complaint.
foo bar commented
Stop this **** of trying to force me to give you personal information, e.g., a hard phone number. It's not happening. I've already largely moved away from using yahoo for my mail needs. All you will accomplish is to eliminate you from my mail function completely. I now check my "yahoo" mail mostly when some spammer demands I feed back an authentication code. I DO have a personal account, but it's in the process of being abandoned, too.
I am tired of you wanting my phone number for added securtiy. YOU DO NOT NEED IT AND YOU CAN'T HAVE IT! All you want is to sell it to phone pests.
ALEX CERVANTES commented
Why do i have to verify my email with a phone or another email. if i dont have my phone, im *******. because genius, the other verification method is to use another email. guess what the other email wants, the same thing. useless security feature. imagine if every time i wanted to use my phone i had to authenticate with yahoo. then id really be ******and ****** too.
When Yahoo asked me to secure my account with a cellphone number under Classic, it allowed me to "secure my account later." Now, there is no option to skip, and I don't have a cellphone. I never have had a cellphone. I can't receive a text with a landline. This New Mail upgrade is a downgrade in every way. Change it back, please!!
Blake Wagy commented
Multiple people in my household use the same computer an every time we log into our account we have to verify it. This makes me not want to use yahoo anymore! Now if it was a different device that we haven't logged into before that would be understandable but we shouldn't have to verify our account everyday using the same computer! And we shouldnt be prompted to make an account key. To many loops to go through just to check our email! And another thing, this was my only option to get some help! i have to click a category under the help section an couldnt find what i was looking for so i tried to get a live agent an once again had to sign up for something! TO MANY LOOPS!!!!!
Trevor Smith commented
The recovery phone number system will not recognise my number as a valid one.
I don't want to add it anyway, but whenever it asks for it I have to quit and log in again !!
This should be optional for this reason !
not every one has a cell phone stop trying to force people to use a phone number
Caroline Abrahams commented
Mobile phones increase glioblastomas, frontal lobe cancers are on the rise..please stop and think whether you could add a landline number to verify..also agree just want to read my mail...technology is so pants.