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emails gone

I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.

I hope yahoo will be able to resolve this matter.

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Inu San shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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Responded  ·  AdminProduct Support (Product Support, Yahoo) responded  · 

If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html

If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.

help.yahoo.com/kb/SLN2552.html

In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.

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  • ali elhagrasi commented  ·   ·  Flag as inappropriate

    please i need my mails from my this email
    when i opened i dont found any mails
    please
    thanks and regards

  • Am Study commented  ·   ·  Flag as inappropriate

    Got stuck in China due to COVID, i can't login to the mail box due to firewall issue within period . I just logged back in to mail box succesfully after boarder realeased , all my valuable business mail got SHREDDED.
    It is very important for me to retrieve those mail history.Please help. How come we don't received any notificiation at all.

  • Martin Schmitt commented  ·   ·  Flag as inappropriate

    Where are the emails that I had in my inbox from earlier than this last month? Where is the common courtesy of letting someone know that they're about to loose emails that they've been saving for years down at the bottom ot their inbox?

  • Lorraine Ma commented  ·   ·  Flag as inappropriate

    Wtf all my emails and contacts from my childhood are GONE. WHY?? I get it, you need to clear your servers. But we did not get notice. One year of not logging in is way too short. What if I had gotten into an accident and hadn't recovered in a year to access my computer? A trip, a foreign exchange, could be a year long. I could be travelling for a year and not need to log in. Just like that, my whole digital record through my childhood and teenage are GONE. Deleted forever. They had some of my most precious moments. Not going to use Yahoo again. Going to recommend everyone around me to stop using Yahoo thank you. You didn't even give us an opportunity to read any notice and a bit of time to download the data by the next time we logged in.

  • Gary Zumpano commented  ·   ·  Flag as inappropriate

    How do "I IMPORT MAIL from a different yahoo account"?????????Please sent directions to_
    gary_zumpano@yahoo,com " Thanks

  • Anonymous commented  ·   ·  Flag as inappropriate

    I had forgotten password .I logged in after years to see all old inbox mails missing.
    pls help to restore them.

  • Eldon Zeta commented  ·   ·  Flag as inappropriate

    if your messages go to archive. check the setting, click more setting, click filters, then see if filter has been created. if there is any then delete the filter. (usually hackers do this)

  • Eldon Zeta commented  ·   ·  Flag as inappropriate

    if you havent logged in to your account more than 12 months, your mailbox became deactivated and mailbox is wipeout. theres nothing you can do to restore. we can only restore missing, deleted emails if deleted within the last 7 days regardless of when you originally received the message.

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