I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.
I hope yahoo will be able to resolve this matter.
If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html
If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.
In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.
278 commentsComments are closed
ludmilla zenfieldmann commented
All my folders are erased, including my receipt. I paid my security for 2 years, but now they say I have to pay again and Yahoo erased my receipts?
Stefan Latt commented
Where is my old emails?
Some has posted a link here to to information that Y can disable or delete an account if not accessed within a period but this is missing the point.
Me any many others can still access the account but emails from many years are missing. Y just congratulated me on 19 years with them and then they delete 17 of the 19 years of our history including all conversations between me and my wife to be without notice. I mean you get an alert to log in once in a while but I do not recall anything like "Urgent - please download all emails, we will delete 17 years of them them in X days"
PAUL FINNEGAN commented
FIRST TIME USING MY EMAIL IN A WHILE ONLY TO DISCOVER ALL MY MAIL IS DELETED, I HAVE IMPORTANT DOCUMENTS IN MY EMAILS. PLEASE CAN YOU RESTORE THE DELETED ITEMS
pam Guidry commented
mY EMAIL PASSWORD. I DID.. NOW NOTHING IS THERE....
I HAVE HAD THIS SINCE 2004.
Anji Reddy commented
im not recovered my contactacts also
marie r commented
I haven't signed in in a while and all my folders are empty. all my messages are gone.!
CHANDAN PAN commented
Check if yahoo mail can up with some policy(paid or unpaid) as a part restoration and back up from archived Email for the inactive Mail box(beyond 12 months).I was inactive for 1.5 years due to medical reasons and when came back ,I saw all my precious mails are lost without a single notifications to me in any mode.
Ansal Vn commented
i can't find my emails. all are empty now. how...?
One truth Records commented
Get me my emails back!! All of them in last 11 years.
I'm not using this email that often.. but looks like Yahoo does as much as they can to force people to forget about it forever.
Deleting all correspondence?? That's too much of a stupid turn.
haifa abukhdair commented
Restore just one email from *@yahoo.com
hselin ateham commented
automatically delete mail will restore by payment base so important mail are recovery
Andrew Conway commented
Retrieve old emails. I logged in after a couple years of inactivity to see why i had stopped used Yahoo. They had "deleted" all my old emails. I want them back. Or I will permanently go to Google.
CarolAynne Esslinger commented
I use this once a year for taxes. It is an email specifically for taxes. I erroneously assumed it would be like gmail and keep important emails, guess I was wrong. I loggged in to a "you havent used your email in a few months, so we cleared it for you!!!!" WHY. 0/100 GOING BACK TO GMAIL.
Hüseyin Baþar Turhan commented
You cannot keep mails, we cannot trust you.
Even if i don't sign 12 months, you should keep it!
If you are a mail service...
Black Hole commented
ALL OF MY EMAIL IS GONE!! my husband and i have had this account for years and i signed on the other day to look for some information i had in an old email and there is absolutely nothing there. I NEED MY EMAIL BACK.
Ece Uyanusta commented
Uzun zamandır giriş yapmamış olabilirim. Bu size sahip olduğum mesajlarımı yok etme hakkı vermez. Onlar bana ait. ????????????
bhargavi .... commented
Today I signed in to my account to find all the data in it deleted including all of my mail, chats and all the folders. I had a lot of pictures from my college days which are all lost now since I so stupidly didn't back them up. So guys, if you have anything in your mail please have a back up for them and sign in regularly to not loose your data. I got to know that the system automatically erases all the data in your account if it's inactive for 12 months without any option for recovery. Better be safe than sorry guys!!!
mohamed ismail commented
Hi my mail every thing is lost what can i do....
Belle Gaytan commented
I still check if my old mail will ever be restored!!!! But no luck ! What happened to my mail from years ago? I had important documents and pictures!! I am completely disappointed with Yahoo!!!
Jeremy Stein commented
I've been using yahoo mail for over 8 years. When I logged in for the first time in a while last week, all of my emails were gone. Spam, trash, sent, and everything else.