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emails gone

I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.

I hope yahoo will be able to resolve this matter.

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Inu San shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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Responded  ·  AdminProduct Support (Product Support, Yahoo) responded  · 

If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html

If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.

help.yahoo.com/kb/SLN2552.html

In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.

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  • mohammadreza mohaghegh commented  ·   ·  Flag as inappropriate

    i didnt sign in too my account for about nine or ten months maybe and now im back again and all of my archives and history and all the mails i have ever sent are gone...is there any way for me to get back my archive and emails back again???

  • C Mills commented  ·   ·  Flag as inappropriate

    THIS SUCKS! ALL MY FATHERS EMAILS ARE GONE AND HE HAS PASSED! I WANT THEM BACK!! THIS IS ********!! I AM SO UPSET AND FEEL LOST! WHY DID YOU DO THIS TO ME?????

  • Sonne Israel commented  ·   ·  Flag as inappropriate

    So disappointed to log-in and discover all of my very important emails are deleted. If you do not restore these files I promise I will NEVER use Yahoo mail again. Entirely incompetent, untrustworthy, undermining. Very wickedness to do this. Without more, I am FOREVER done with Yahoo wretched email. Boo! Gmail does not undermine People this way. you need to wake up and get a clue cause I for One and entirely DONE with you.

  • Thu Hang commented  ·   ·  Flag as inappropriate

    all boxes in my yahoo email are empty. I need all of them are restored, pls !!!

  • Sunil Khosla commented  ·   ·  Flag as inappropriate

    I Have lost a 22-year-old email account/accounts which are like gold & my 1st & most important digital plus life asset.

    Even if we have unintentionally committed the mistake of keeping the yahoo mail account inactive for more than a year during Covid time, please charge us all the server retaining & storing costs but don't snatch away us from us. It was friends, family, happiness, moments, & much more.
    We trusted Yahoo mail over everything & it all vanished just like that.
    Your brilliant tech team & capability would have some way to restore & make us rejoice ! plz help all..

  • Hitesh Khator commented  ·   ·  Flag as inappropriate

    I just logged in my very old yahoo mail account only to find all my emails gone, every box is empty, how do we restore the old emails? how can we restore the data now.. its pathetic.

  • Eliot Canick commented  ·   ·  Flag as inappropriate

    I have been away from the web over 1.5 yrs. due to COVID shutdowns and not having access at home. I seem to have been able to log into an account with my ***@yahoo.com address, but it has been erased. Can't blame you as that is likely co. policy and makes sense, but I hope I can recover old emails - some may be useful - and clear out the backlog of many unwanted ones. I have problems getting into my other email account at mail.com for same reasons, so you likely can't reply there. If at all possible, you can call with info at my home tel. no. (4150 643-1931. Or, if you are able, please restore the old email account before it got cut off and cleared out. Thank you, EC

  • Mohammed asad commented  ·   ·  Flag as inappropriate

    Yahoo Team,
    Pls restore my old emails and data (Folders). Now onwards I will use this account actively.

  • Kalpana Joshi commented  ·   ·  Flag as inappropriate

    MY FEEDBACK IS ABOUT MY EMAIL ACCOUNT. I WAS NOT ACCESSING MY EMAIL FOR FEW MONTHS BUT WAS SENDING MAIL FROM MY GMAIL ACCOUNT. I TRUSTED YAHOOMAIL TO KEEP MY DOCUMENTS SECURELY. HOWEVER TODAY i LOGGED IN AND i SEE MY INBOX EMPTY. I AM SHOCKED TO SEE THIS.
    I REQUEST YOAHOOMAIL TO RECOVER MY INBOX AND MAKE IT ACCESSIBLE TO ME

  • FR M1 commented  ·   ·  Flag as inappropriate

    Hi
    This email is from ***@yahoo.com,
    I haven't used it in years,
    Now when I logged in, I did not see any mail;

    Please check this issue,

    Thank you very much

    ***@yahoo.com

  • paul christopher commented  ·   ·  Flag as inappropriate

    my old all mails and important photos missing... how to recovery my yahoo mail - all folders are empty .. how recover m old mail....

  • lucy peñalosa commented  ·   ·  Flag as inappropriate

    Perdí toda la información de los correos antiguos, no dejaron nada. También perdí los contactos.. Quisiera saber como recuperarlos.

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