I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.
I hope yahoo will be able to resolve this matter.
If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html
If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.
In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.
278 commentsComments are closed
Sara Roux commented
Yahoo should ask if they can use your backup email (to use in case of forgotten password/account lockout) to also send emails warning of Yahoo account or email deletion due to inactivation.
It is absolutely horrifying to sign into Yahoo and learn that due to being inactive for 12+ months all of my emails are gone. Yahoo Mail was my primary account for several years beginning in 2001 and I have lost hundreds and hundreds of important emails not to mention extremely dear memories. I am devastated and wish they had sent me a notification on my backup email as I would have immediately logged into Yahoo Mail and kept my account/emails active.
Also, why not hold those emails in an archive for an additional number of months so that those who find that they have been deleted and want to can have them restored, lesson learned, rather than wiping them without any possibility of retrieval?
I am certain Yahoo gets plenty of service requests with very unhappy users who have had their accounts wiped - is this worth it???
sete tito commented
You deleted my Yahoo emails (empty) without informing me. Sham on you
YAHOO HAS DELETED/ERASED THOUSANDS OF EMAILS FROM MY INBOX!; I ONLY HAVE A WEEKS WORTH OF EMAILS!!!!! I HAVE REQUESTED A “RESTORE” TWO TIMES; CALLED CUSTOMER SERVICE TWO TIMES (ONE AGENT ATTEMPTED A RESTORE)!!! FIRST CUSTOMER SERVICE REP TOLD ME I COULD NOT GET TECHNICAL SUPPORT UNLESS I PURCHASED A SUBSCRIPTION FOR $4.99@mo WHICH I DID!!! HE GAINED CONTROL OF MY COMPUTER AND COULD DID NOT EVEN KNOW HOW TO ERASE COOKIES!!!! SAID HE WPULD “ESCALATE” AND THAT I WOULD RECEIVE A PHONE CALL; WHICH I HAVE NOT!!!!! JUST SPOKE WITH 2nd REP WHO SAID TECHNICAL SUPPORT DOES NOT SPEAK WITH CLIENTS!!!! I WANT ALL MY EMAILS RESTORED!!!!! YAHOO, WHY DID YOU DELETE MY EMAILS? YAHOO, WHEN ARE YOU GOING TO RESTORE ALL OF THE EMAILS IN MY INBOX- THIS IS AN EMAIL ACCOUNT THAT I USE EVERYDAY TO CONDUCT BUSINESS, FOR THE PAST 12 YEARS!!!!!!!
Jase davis commented
This ******* service ******* my entire ***. I was inactive for maybe 2 months and lost all my emails/photos and all my contacts as well. Recover my **** or go on ahead and **** yourself. Im tired of this garbage
Đỗ Lê Thăng commented
I had my Yahoo account since 1998 (22 years from now). I logged into my account after like a year on 13 mars 2020.
When, I logged in and opened, everything was gone.. I had emails of 22 years and everything in it..
Now, I want it back. What is the best way to get it back. Someone can help your this friend over here ... Plz
For a Start,
1) Those Emails were very extremely important to me.. 22 years of data.. I could not log in for a long time due to some circumstances.
2) And Now that only 2 days have passed since I last logged in, and not yet completed 7 days... are their any chances of retrieving the data.. yahoo gives 1 TB of space for what if it has to delete all the data on it's own without giving the permission to do so.
3) Can you or anyone else has Yahoo's email or whatsapp whom I can contact and ask for my query. very very very important to me.
Shashikumar Akki commented
please provide the loss of email files of this id overall mail id got reloaded which can help us to see the files of our mail id
nihal shah commented
My older mail were deleted automatically without my consent.
sangita warade commented
Yahoo ,why I cant see my old emails, please return all data
sangita warade commented
why I cant see my old emails, please return all data
diego salas commented
I want all deleted items
C. R. commented
come on people, you want the HELP forum, not this one!
Soft Span commented
Hello, what happened to you Yahoo ? I see that my e-mails got wiped out. This is unpardonable. I had these e-mails from 2003/2004 all the way.
Levent Elpen commented
Where is my old posts? I want to back them.Immediately!!!!!
Sheetal Kumar Soni commented
All my mail and sent mail are not shown, This email id is very old. Please restore all my mail.
Theresa Khorozyan commented
Last Thursday my dozens of emails disappeared and I have only new ones in my mailbox. I have requested restoring them but with no results. It has happened with my account 3 years ago. I am going to close my account with yahoo and move to another one...
All my mail from 02/20/2020 to 03/08/2020 is missing
MORDIE G HICKS commented
Give be back my old emails. This aint no new account
Adele Miller commented
Haven't used this account for a while, although I did log in not that long ago.
Had to create a new password, got into the email but THERE ARE NO EMAILS!!!!!
Did Yahoo archive them?
Did Yahoo delete them?
Andreana Vojinovic commented
When I was 9 years old I created my first e-mail account at yahoo.com. I've been having this account for the past 19 years. Back at then I didn't save pictures or text on USB, but on my yahoo. Little did I know when I realized I week ago that you had deleted all my childhood memories. I couldn't log in with my normal password. And when I received a new password, with help of verification methods. I logged in and a new inbox was created, completely empty. What a shock! I have been logging into the mail and keeping it active several times a year.
Don't you see history of logins over the past years when you decide to delete e-mail accounts? You must have other parameters than rigidly deactivating accounts that hasn't been logged in for 12 months. IN MY CASE LESS THAN THAT. I'm guessing my last login was maybe 6 months ago (August/September). What happens if an accountholder gets in a accident and a long-term unplanned hospital-visit?
My account was verified to my phone and other more frequent used mail. Couldn't you sent an reminder e-mail? Notified your account holders?
I'd be more happy to pay monthly if I would have know that this might save my data for longer. Or have supported Yahoo financially in other ways for your services, since I have been loyal to you since 2001.
I would like my data/content such as e-mail and pictures back!
Zahra Tajkhalili commented
I signed in my email after a long time (2 or 3 years) but my emails are missing, and i had Instagram send a verification code to recover my old account but I'm not receiving said mail. Though I am getting emails from friends, subscriptions, etc.