I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.
I hope yahoo will be able to resolve this matter.
If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html
If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.
In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.
Theresa Khorozyan commented
Last Thursday my dozens of emails disappeared and I have only new ones in my mailbox. I have requested restoring them but with no results. It has happened with my account 3 years ago. I am going to close my account with yahoo and move to another one...
All my mail from 02/20/2020 to 03/08/2020 is missing
MORDIE G HICKS commented
Give be back my old emails. This aint no new account
Adele Miller commented
Haven't used this account for a while, although I did log in not that long ago.
Had to create a new password, got into the email but THERE ARE NO EMAILS!!!!!
Did Yahoo archive them?
Did Yahoo delete them?
Andreana Vojinovic commented
When I was 9 years old I created my first e-mail account at yahoo.com. I've been having this account for the past 19 years. Back at then I didn't save pictures or text on USB, but on my yahoo. Little did I know when I realized I week ago that you had deleted all my childhood memories. I couldn't log in with my normal password. And when I received a new password, with help of verification methods. I logged in and a new inbox was created, completely empty. What a shock! I have been logging into the mail and keeping it active several times a year.
Don't you see history of logins over the past years when you decide to delete e-mail accounts? You must have other parameters than rigidly deactivating accounts that hasn't been logged in for 12 months. IN MY CASE LESS THAN THAT. I'm guessing my last login was maybe 6 months ago (August/September). What happens if an accountholder gets in a accident and a long-term unplanned hospital-visit?
My account was verified to my phone and other more frequent used mail. Couldn't you sent an reminder e-mail? Notified your account holders?
I'd be more happy to pay monthly if I would have know that this might save my data for longer. Or have supported Yahoo financially in other ways for your services, since I have been loyal to you since 2001.
I would like my data/content such as e-mail and pictures back!
Zahra Tajkhalili commented
I signed in my email after a long time (2 or 3 years) but my emails are missing, and i had Instagram send a verification code to recover my old account but I'm not receiving said mail. Though I am getting emails from friends, subscriptions, etc.
RJ Brown commented
I did not erase them and would like them back. I literally have 0 messages...
Michael Fredette commented
Don't charge people for basic customer service support. I have an old account (just reactivated) that I need help with for time sensitive legal reasons and just want to know if old emails are archived and even accessible. A standard 800# and/or live chat like everyone else seems to have seems like a basic tool that you should not have to pay for.
Mohamed Sadiek commented
From long time exactly from June 2019 I didn't use my mail
Just now I setup Yahoo mail & login then I change password & update my number there then Yahoo open with out all my mail was saved at mail before all despair how it come like this
Mail : ********************
ghizlane LAKHMARI commented
Hello, i did not use my account during a long time. Then now i lost all my old messages. Please help me to find them
Chuck Freeman commented
explain what happen to my folders stuff store in my e-mail ****************@yahoo.com
Charles Nicastro commented
Stop deleting all of my emails
Erica Valencia commented
I am so angry with yahoo. Over 15 years with yahoo. I open my mail today you have updated and all my mail and folders are gone. No notice.Thanks a lot.? ?
madhu sudhan commented
my inbox is empty, all the mails have been deleted by Yahoo, how can i retrieve them.
naz naz commented
My inbox is completely empty and all of my folders have been deleted. I would like to get back my documents/files, emails, folders and contacts (all content). Please help me in this matter.
j brisntn commented
All emails deleted please restore my old account information. Or at least the ones I had sorted into folders.
Eric Zablon commented
After not signing to my account for a long time, I am not happy because I was looking for my previous emails but after login to my email I can't access any of my previous emails and I really need them back, please may you support me in this,
George Clint commented
Yahoo should not delete data befor informing the users, despite the time of non use. At least notification with prenotice must be given.
T Keen commented
I deleted the last 7 months of emails from my inbox by mistake today 23/01/2020, Tried the restore link on the website but it just sends me in a loop of the same questions without actually sending a restore email request. Who do i contact to get my emails restored?
NAIK SUHAS commented
I unable to see my old emails, it's complete empty, please help me how access old all mails, thanks.