I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.
I hope yahoo will be able to resolve this matter.
If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html
If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.
In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.
YVETTE PAYAN commented
How can I retrieve all my mail, photos.. everything has been erased
Ole Arin Sakshaug commented
When I logged in to check my e-mail at 27. September 2018 there were a lot of messages in my inbox; when I logged in yesterday (5. January 2020), everything had disappeared.
Scott Laidlaw commented
I have very important emals missing but only from one person. i have maximum security on my account and i dont understand why they would be missing.
Scott Laidlaw commented
I have important lost emails, why is this happening
kerem kurum commented
I was signed in 2002 and now this was my fault to use Yahoo? How can you delete all my information without any permission? even any notice?
I want you to restore my mails and folders immediately
Emiliya Proeva commented
I am sure that I used my e-mail less than one year ago. I forgot the password, so I did several attempts. Finally, I entered. Verification code was sent to my recovery e-mail, which I successfully inserted. Nevertheless, when I logged into my account everything was COMPLETELY EMPY (inbox, sent, drafts, archive, spam).
I am sure that something happened immediately after my entry. I was trying to recover a password from a web site. This web site sent me a new password to the e-mail. After entering into my e-mail, I found out that everything was empty and not even the expected new password. I am sure that the web site sent me a recovery password, because I tried second time and I received one new mail in my EMPTY inbox – the second recovery password from the aforementioned web site.
Rose Chav commented
HEY YAHOO! WHAT ARE YOU DOING? WHY ALL MY FOLDERS ARE EMPTY! WHERE DID ALL THE MAILS GO? I BEG YOU RESTORE ALL MY MAILS! TEY´RE ALL IMPORTANT! i NEED SOME OF THEM FOR MY CASE!
jagbir jhajharia commented
My inbox data not found
Joseph Eslinger commented
I thought my Yahoo email account would be safe to keep emails with but I was wrong, years of saved emails just disappeared and I have had no luck with the help option, my idea for improvement would be to offer support, or should we all just start using gmail.
Arturo Vargas commented
Joseph Eslinger commented
Very unsatisfied with the support of Yahoo, my inbox disappeared and the support I received was non existent. If you want to know how to improve how about actually giving support!!!
Tutti Grover commented
It shows no messages in my inbox. Why?
Dominique Defour commented
Stop deleting our personal folder we've created just so y'all can make money from recovering it. Yahoo is full of ???
S Schoner commented
What happened to ALL my E-mail and Folders? I have had my account of near 20 years. Had thousands of contacts and some saved e-mail... WHERE DID IT ALL GO! How do I get it back? I have used my account for sales and Ebay transactions for YEARS. If I don't get these items back I am cancelling this Yahoo account.
Natalie Bishop commented
Terrible. I lost so many pictures. I would have moved if yahoo had notified me they were deleting. Had enail for years and used off and on. So sad I would really like these back.
brenna schiers commented
All of my mail is gone! I’ve used this email for years now and there’s NOTHING THERE! I had certain things archived or waiting on this email and now they’re gone and the only prompt I offered was to update my password not open a brand new inbox, what the ****!!!
zia ray commented
I don't know how to contact a support person about this.
Fred Big commented
I had my account for YEARS, all my folders are empty.
PLEASE RESTORE MY ACCOUNT
khushbu srivastava commented
Hi, I can't see any of my emails..everything is empty. Memories of so many years..all deleted. Is there a way to retrieve any of my email or should i delete my account?
Fred Flinstone commented
Deleting all emails from an account after a year of inactivity is unacceptable. That is absolutely the worst policy I've ever seen from a tech company, anywhere, ever.
I understand having accounts go inactive after a year, but to delete all the emails without even contacting the user to give them a chance to back them up or keep the account active is horrible. Atrocious. Unbelievable. People keep their lives in email, and you have deleted 20 years of mine. Thanks, Yahoo. Worst. Company. Ever.
deleted account: ****************@rocketmail.com
Non-deleted account: (luckily I logged in within a year) ************@yahoo.com