I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.
I hope yahoo will be able to resolve this matter.
If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html
If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.
In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.
278 commentsComments are closed
Réka Szalkai commented
my inbox is empty. It said due to 12 months of inactivity. This is not true, I logged in for sure a couple of months ago.I want my mails recovered. *******
Drogo Andreea commented
All my emails are deleted, when i got back. I didnt enter like..a year? and now all my emails are GONE and i cannot find a support because i have to pay for one. Is not my problem your service is bad. You should help and investigate what happened not make me pay to do that
M.Mahesh kumaar commented
This is not fair to yahoo that you erase all my inbox previous mail you are not allowed to delete are erase my data from my id am not give any permission to delete my data and mail for my side than how you take this action am the owner of my data and my mail id am same on yahoo delete my information without my permission same on yahoo......i need my previous mail and data or this is my id firstname.lastname@example.org am wait for my past data they are very valuable and important to me am expecting support from you if you not support mean please note that yahoo not good
Tang Mill commented
I haven’t checked my yahoo email for long, but when I logged in today, I surprisingly find that there’s no email inside. I would like to ask is that normal? How can I restore my emails?
Dot Lockhart commented
Not receiving any emails after I changed my password
Kaleem Bagban commented
I want all my mails which you have deleted without any notice which is unethical.... Provide me all my mails...
Nikesha Bass commented
RECOVER MY EMAILS!!!!!!!!!!! IF THERE IS NO WAY TO RECOVER MY EMAILS I WILL NEVER GET ANOTHER YAHOO ACCOUNT EVER AGAIN!! AND I WILL SHARE THIS EXPERIENCE WITH EVERYONE THAT YAHOO CANNOT BE TRUSTED WITH THEIR CONTENT!! THIS IS THE SECOND YAHOO EMAIL ACCOUNT THAT HAS DONE THIS! THERE SHOULD BE AN OPTION IF YOU WANT TO DELETE OR NOT. I HAVE LOST VERY IMPORTANT FILES BECAUSE OF THIS. THIS IS HORRIBLE!!!!
Kathleen Whitley commented
I had very important secret information on my yahoo account that was put there and left it for safe keeping. I log back on after a year and there is NOTHING in my inbox or any of my folders. I can say I am very upset, ******, not knowing what to do, I can’t get the information anywhere else.
Luke Poston commented
Michael Clevenger commented
Getting tired of you emptying my inbox and trash automatically. I'm losing emails every day. I'm about to cancel my yahoo subscription.
While deleting emails, my read emails disappeared and did not end up in Trash, Spam or any other folder. Where did they go to? This current version of Yahoo SUCKS! It has so many glitches it isn't funny. Do you do testing before putting any version into production?
ashish shukla commented
Hello Team, i lost all my previous emails (inbox, sent, etc.) It shows blank in my Inbox. Please update my all inbox emails and other folder
Nakijoba Wyne commented
My inbox, sent, drafts all empty
Goldfish Twenty-Three commented
The fact that I have shiny empty folders doesn't really make me feel happy when you've eaten all my actual emails!
I am also impressed with the list of companies you want to automatically give my data away to!
I HAVE A BACKUP EMAIL ADDRESS WHY ON EARTH WOULD YAHOO DELETE WITHOUT WARNING. POOR POOR SERVICE!!
ferris four commented
First, you lock me out (possible due to breach).
Then, when you let me back in, you delete my emails.
Shame on you.
Moving to gmail.
J P commented
I think I have opened my mail after few months and now I see no mails here....I don't know how it got vanished but those were very important mails.....Please help me to know how these mails got vanished from my account
jill geyer commented
I have my yahoo forward to my iCloud email. AND YAHOO DELETES all your emails if you don't log in for 12 months. UNBELIEVABLE. I will spend all my time to make sure everyone knows this is the worst product of all time. Which it is, which is why no one uses it
kanika chawla commented
I log into my yahoo account after a long time and I see all my emails are gone. This is so annoying that you guys can remove all the emails without even notifying once that you are going to take such action? What is the purpose of having another email and phone number on account if you are not going to inform the user about this. I really need my data back. So please let me know a solution.
Chemazzo Chemazzo commented
No way of reporting or fixing the problem without paying. And do you know how my old display disappeared? Because I volunteered my e-mail and phone number for recovery purposes. No good deed goes unpunished!
Anand Chettiar commented
I want my old mails and documents that I had stored in my mail