I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.
I hope yahoo will be able to resolve this matter.
If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html
If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.
In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.
278 commentsComments are closed
Low carb Tiki commented
I noticed that all of my emails are now missing, but I do not see an option on how to restore them.
Miriam Glickman commented
I lost everything that was in my inbox and I'm not getting my current emails? What happened? This is awful.
Δαμιανός Βογανάτσης commented
Dear Sir/ Madam,
All my emails since 2001 have suddenly disappeared….
At yahoo I have given a 2nd email address and my phone number as well. Those (contact) details were supposingly given in order not to have any problem with future/ security logins etc…
I use no 3rd party app in yahoo, flickr is the only service I use and always I access directly through my laptop...
My last login as you can see at the screenshot is less than 6 months...at March 29, 2019 at 6:27 AM
Without any notice from your side, you deleted all my emails. My contacts are there.Meanwhile my email account was never de-activated or deleted.
So something is going wrong with your servers because I have done everything right according to your regulations!
I do need all my email back…
Waiting for a valid answer/ solution…
EIJI IWATA commented
check all inbox, all emails was deleted without any information coming from user
Patrick McLean commented
Be aware since this is not documented anywhere: yahoo will delete your old mails without any prior notification. I found my older emails had disappeared and in a chat with the support team was told that there is a 5000 email limit (see no reference to that anywhere) and that they delete old stuff when they upgrade. So, if you're counting on Yahoo keeping your old stuff, don't! Sad that this is not something they document anywhere and that they don't send any notification so you have no opportunity to download your mails first. Note that in my case it is not an old account - I have been using it every day for 20 years!
Sherika Newkirk commented
WHO GAVE PERMISSION FOR ALL MY EMAIL TO BE DELETED, I NEVER GAVE PERMISSION AND I DIDN'T GET A NOTIFICATION OR A EMAIL ASKING ME ANYTHING!!!!!!!!!!!!!!!! HOW CAN YOU GO IN MY EMAIL ACCOUNT AND DELETE EVERYTHING WITHOUT MY KNOWLEDGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
March Barredo commented
I'm not sure if this is still the right channel to seek help. There's no option on the new help-site to compose a certain issue and it needs to fall on a certain category there. I need tech support to recover my files and emails on my account. 3 days ago, I was able to recover my yahoo account, which I haven't visit for a very long time since last year, 2018 for the record. Unfortunately, after retrieving this/my yahoo account, all emails and docs are gone. I'm currently using Gmail and keeping my yahoo account (btw it was my very first email acct) as a backup email.
The photos, other files, and documents in there are important to me and there should be a prompt to my end or notification if my acct is heading for a reset. Even my trash, customized folders are gone or set back to basics. One thing remained for sure are my contacts. Can you please look into this and help me. This is so frustrating!
Renee Carnes commented
I logged in after a long stretch and all of my old emails and pictures are gone??? Where are they?
Vijay Kumar commented
How can you delete my all mails with out my permission.i am provided my mobile number and also my another email account why are you don't given any information before deleting my emails
Jemini Varghese commented
KINDLY RETURN MY EMAILS THAT WERE THERE IN MY INBOX. U HAVE SET NEW EMPTY INBOX, BUT ALL MY PREVIOUS EMAILS ARE NOT THERE IN INBOX.
manoj tripathi commented
Today i have opened my Yahoo account after long time but recovery of my old inbox mail and other save document are not recovered, it is totally blank.Please help.
Marc ODell commented
I left to go over seas for 6 months and came back to all my mail gone. Then you had the gall to say it had been a year. Get it back, there were important items in there , if you can't I am going to move to ban Yahoo mail from Military use for any reason and go somewhere else.
Peter Charles commented
I want my deleted emails Back please
SERGIO GUERRA commented
I need to know if this will be answered by anyone aside a robot. Your "contact us" option will not do anything but point me to pre-made responses that don't fit my question. Your "speak with a live agent" option is trying to charge me for some help, and this now appears to be another dead end. This is why people have lost faith in Yahoo. Please let me know if someone will be able to look into this issue for me. 18 years of information lost is a serious concern.
SERGIO GUERRA commented
my email () which I've had with you for at least 18 years has been "refreshed" and now all of my data, emails, pictures, etc. are missing. The account said it had been a year since my last login but that is incorrect. I last accessed this account in November/December of 2018 before Christmas to find some contracts. I need to know how to get all my information back as soon as possible. Please respond as soon as possible. Thank you.
Vinay Kumbathil commented
I kept it here like a safe. You ruined it all. Will never come back to you guys.
sabrina jessey commented
Is there a way to retrieve my emails as some of my emails is important to me..
Bill Bush commented
why are email contacts available when re-activating an acct and previous email is all gone (non-recoverable?) please provide recovery for previous InBox contents
Ron Martens commented
When I logged in Yahoo graciously created a 'new theme based on my old e-mail'. How thoughtful! Just one thing--it is COMPLETELY EMPTY!
NO MESSAGES, NO FOLDERS, NOTHING
Since I have to start over after 15 years, I think I will try another company!
Manmeet singh commented
My account was deleted, how i can recover my mails?