I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.
I hope yahoo will be able to resolve this matter.
If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html
If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.
In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.
276 commentsComments are closed
Kika Beh commented
hello,i have a problem.i checked my Yahoo email after 4 or 5 years,but unfortunately i can only see the emails of 2020 and 2021.the emails of previous years are not visisble.i have definitely received emails in these years. note that after four or five years i checked my yahoo account.so i have not read all the emails but i can not see.is there a way i can see the emails of previous years?especially the year 2017.
tilak gupta commented
not able to see my any mail all mails are deleted, How can I get it, looks like someone hacked my account and cleared all mail, and also I am not not receiving otp in my email
I Lost my Inbox. Please Recover
I lost my all inbox mail. please recover my mail.
Today I logged my mail ID then I found my inbox is nill. Please Recover my inbox.
Bee Arca commented
I lost all of my emails. Can someone help out? My whole email is empty. Just got back after years to check on an email that was connected to my YM account.
harish nair commented
I lost all my emails. I had logged in today after a long time, but don't see any email here. Can someone help? Thanks,
Adam Cooper commented
P.S. Whomever at Yahoo with an IQ above single digits may see my plea and give me some useful advice please...
A search reveals:
"To save server space, Yahoo won't cling to your deleted emails forever. Yahoo automatically clears your Trash and Spam folders after a certain period of time — Trashed emails delete after seven days, while spam emails delete after 30 days — and these settings can't be changed"
Which is Perfectly Understandable - if this was Trash, or Junk or even 'Sent' I wouldn't care... But clearing out my Entire Inbox, (of which some was sorted into specific folders if I remember correctly)...
- Either way, 'in a folder or not'... Deleting 'Robbing' Mail out of my Inbox (whether you own that inbox or not) is incredibly sad. You know my Phone Number in your system which hasn't changed in 20 years... Even a Text would have been preferable as a Warning at least...
Throw me a Frickin Bone... Please... Yahoo...
Adam Cooper commented
I've had this account since 1997 and you go ahead and delete all of my emails because I fail to sign in frequently enough? - This is incredibly poor...
- As that was the account I used to hold various backup information, I have lost Lots of work and data that exists nowhere else...
I asked for this to be restored and I was ignored... This is so depressing... Customer Support seems shockingly poor... The person that wiped the database probably didn't have a backup and likely not working for Yahoo anymore anyway...
Who do I take this data loss to? The CEO? Like they'd care anyway...
Clicking "Help" is about as useful as Praying...
Deniz Yilmaz commented
Hi, my account is older than 10 years. I didn't sign in my yahoo account for about 1-2 years and when i signed in today, all of my emails were gone!
i neved deleted an email and kept them. it's impossibble to reach yahoo support. can someone help me please?
Also i always used english as a language, but my yahoo mail is in german now. i check my preferences, it says english. but it is not. :D
what's going on yahoo?? noone can login my account due to security options.
Victoria Rivas commented
My "old" mailbox was deleted just because I had not checked it in over a year and I was not notified in any way (backup email or text-both my recovery access points) shape or form regarding or warning of this impending deletion!!!! I used this email as a personal "bank", depositing very important emails that I might need to refer to in future, not checking it, just knowing that emails contained within should have been safe, now they are GONE forever!!! Yahoo needs to give better notification of this for other users by utilizing their backup recovery methods on file!!!! I am very disappointed in Yahoo! How can a user know about updates or change of terms to service if they don't check the mailbox? This should be communicated using recovery emails or sending messages via recovery phone numbers.
Shelley Cupp commented
I signed into an old account I had looking for some particular emails that I needed and found the whole thing empty. No emails in the inbox, none sent, none in drafts. Were they automatically deleted because I hadn’t used it for so long? It was more like a “memory” email. 🥺🥺🥺
[Deleted User] commented
Totally agree! I got very emotional when I realized I have probably lost emails from deceased friends/relatives! PLEASE SET UP A 1-MONTH TEXT ALERT to those who are about to lose all their emails. You already have our cell phones numbers. This is not good customer service.
Paul Anglada commented
ALL of my mail and contacts were deleted without my knowing and all I can see with people in similar situations is Yahoo support basically saying "your mail was deleted, no way around it"
How awful!!! Mail was the go-to communication before social media. I lost YEARS of my memories because of this. I was not using yahoo for anything other that reminiscing about my past and seeing conversations I had with friends in high school... you know... nostalgia trips! If yahoo realized the power of this, they'd still have a user.
Not only am I not interested in anything yahoo related again, I'm actively telling everyone I know who has a yahoo email address to jump ship. No one should have to go through this.
Shehnaz Khan commented
I don't log in to Yahoo mail regularly anymore, but I still wanted to maintain my account. Why would you suspend my account and permanently delete my emails without sending me a reminder to log back in? It was only 1 year that I haven't logged in. And it's very lame that only emails deleted in the last 7 days can be restored. That is a ridiculously short period of time.
Kevin Riedler commented
I haven't checked this email in over a year, but I got on today to read through old emails from a friend who had passed away because I missed them only to find that you had deleted everything on my account because it was inactive. I had memories dating back to elementary school on there; pictures, emails with friends and family, and it's all gone. That is not okay.
Craig Reid commented
How can I retrieve my lost contacts. This morning I tried to access them only, to my shock, to find them all missing.
ludmilla zenfieldmann commented
Yahoo service is absolutely terrible. The problem with all the servers we DO NOT have much competition among them; therefore we are utterly controlled by them. Where is the freedom of choice to the consumers? There are none!
ludmilla zenfieldmann commented
All my folders are erased, including my receipt. I paid my security for 2 years, but now they say I have to pay again and Yahoo erased my receipts?
Stefan Latt commented
Where is my old emails?
Some has posted a link here to to information that Y can disable or delete an account if not accessed within a period but this is missing the point.
Me any many others can still access the account but emails from many years are missing. Y just congratulated me on 19 years with them and then they delete 17 of the 19 years of our history including all conversations between me and my wife to be without notice. I mean you get an alert to log in once in a while but I do not recall anything like "Urgent - please download all emails, we will delete 17 years of them them in X days"