I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.
I hope yahoo will be able to resolve this matter.
If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html
If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.
In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.
278 commentsComments are closed
Rose Chav commented
HEY YAHOO! WHAT ARE YOU DOING? WHY ALL MY FOLDERS ARE EMPTY! WHERE DID ALL THE MAILS GO? I BEG YOU RESTORE ALL MY MAILS! TEY´RE ALL IMPORTANT! i NEED SOME OF THEM FOR MY CASE!
jagbir jhajharia commented
My inbox data not found
Joseph Eslinger commented
I thought my Yahoo email account would be safe to keep emails with but I was wrong, years of saved emails just disappeared and I have had no luck with the help option, my idea for improvement would be to offer support, or should we all just start using gmail.
Arturo Vargas commented
Joseph Eslinger commented
Very unsatisfied with the support of Yahoo, my inbox disappeared and the support I received was non existent. If you want to know how to improve how about actually giving support!!!
Tutti Grover commented
It shows no messages in my inbox. Why?
Dominique Defour commented
Stop deleting our personal folder we've created just so y'all can make money from recovering it. Yahoo is full of ???
S Schoner commented
What happened to ALL my E-mail and Folders? I have had my account of near 20 years. Had thousands of contacts and some saved e-mail... WHERE DID IT ALL GO! How do I get it back? I have used my account for sales and Ebay transactions for YEARS. If I don't get these items back I am cancelling this Yahoo account.
Natalie Bishop commented
Terrible. I lost so many pictures. I would have moved if yahoo had notified me they were deleting. Had enail for years and used off and on. So sad I would really like these back.
brenna schiers commented
All of my mail is gone! I’ve used this email for years now and there’s NOTHING THERE! I had certain things archived or waiting on this email and now they’re gone and the only prompt I offered was to update my password not open a brand new inbox, what the ****!!!
zia ray commented
I don't know how to contact a support person about this.
Fred Big commented
I had my account for YEARS, all my folders are empty.
PLEASE RESTORE MY ACCOUNT
khushbu srivastava commented
Hi, I can't see any of my emails..everything is empty. Memories of so many years..all deleted. Is there a way to retrieve any of my email or should i delete my account?
Fred Flinstone commented
Deleting all emails from an account after a year of inactivity is unacceptable. That is absolutely the worst policy I've ever seen from a tech company, anywhere, ever.
I understand having accounts go inactive after a year, but to delete all the emails without even contacting the user to give them a chance to back them up or keep the account active is horrible. Atrocious. Unbelievable. People keep their lives in email, and you have deleted 20 years of mine. Thanks, Yahoo. Worst. Company. Ever.
deleted account: ****************@rocketmail.com
Non-deleted account: (luckily I logged in within a year) ************@yahoo.com
Ahd El din commented
i've been using yahoo mail since nearly 2008 and suddenly all the data on my account and every email i sent or received is now gone?! what is this?!!! honestly this is very disrespectful and i hope you do something about it.
Shribhan Singh Kuntal commented
Hi I have not been using yahoo mail for some time but I had activated option for forwarding email to my gmail account but I see today my inbox and out box and sent folders of yahoo mail are empty. How I can recover my old and new mails. Please advise.
Lydia Butler commented
My entire account has been disappeared. I haven't logged in for a year admittedly but there are e mails on the account that are important to me, from people who have passed away now. Where are my e mails!? It's completely empty and wasn't a year ago!?
Jo Bell commented
Many people have had years (10-15+ years) of emails deleted from their account by Yahoo, after not logging in for a while. This is not ok. Put them back and answer us. It’s a real shame to treat customers like this. No wonder so many are going elsewhere for a better email experience - not to mention more trustworthy.
abhishek shukla commented
My all folder are empty
Outbox, spam, deleted, achive all folder empty.
Please recover my id mails again
John Parra commented
Can you work recovering all the emails getting deleted or los from the inbox ?!! Who’s doin all that or why ??