New Mail
Here are some guidelines for using this forum:
- Please search and vote before posting! If your idea (or an idea very similar to yours) has already been posted, please vote for it. Duplicated ideas may be moved.
- This forum is for feedback and ideas only. Unfortunately, we cannot provide support here. For support, please visit our help site.
- Please do not post personal information (such as email addresses, phone numbers or names) on the forum.
The Yahoo product feedback forum requires a valid Yahoo ID and password. If you do not have a Yahoo ID or the password to your Yahoo ID, please sign-up for a new account.
If you have a valid Yahoo ID and password, follow these steps if you would like to remove your posts, comments, votes, and/or profile from the Yahoo product feedback forum.
93 results found
-
How can I stop Yahoo Lifestyle from opening automatically
Whenever I open or exit from the spam folder, Lifestyle automatically opens. This is very annoying
Hi, we'd like to hear more about this issue. Could you please contact us at help.yahoo.com so we can look into it? We're also available on Twitter @YahooCare.
-
A "Notes Folder" randomly appears. I don't use it and must constantly delete it. How can I stop the folder from showing up?
A "Notes Folder" randomly appears. I don't use it and must constantly delete it. How can I stop the folder from showing up?
If you're using any third party app, it can create new folders that appear on your mailbox, regardless of the platform you're currently using. If that's the case, you'll need to change the app's settings or unlink it from your account.
-
I can't delete my trash I have over 154,000 emails in it
I can't delete my trash. I know how to do it but there are 154,000 emails in it so it won't delete them. Can you please delete the emails in my trash folder?
Hi there. Please select fewer emails to delete at once. Additionally, please keep in mind that emails in the Trash folder get automatically deleted after 7 days, I'm sorry for the inconvenience this has caused you!
-
when I remove a folder from my email library on PC, it does not replicate on the yahoo app on mobile and phone freezes in confusion
when I remove a folder from my email library on PC, it does not replicate on the yahoo app on mobile and phone freezes in confusion.
We would like to suggest a couple of troubleshooting steps that should resolve this issue:
1. Clear the app’s cache
2. Remove and re-add your account to the app
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data.
-
deleting mail from spam folder
I got two messages that went to my Spam folder, but they are directly related to my business, and should NEVER end up in Spam. Yet when I click the "Not Spam" button, I get a message that says they can't be moved to my Inbox. I have made multiple attempts with the same message, yet keep getting the same message back.
Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.
-
woodrow1938@yahoo.com
All of my folders are empty, are they recoverable ? I have no idea what happened, lost some very important info ! ! !
If any of your emails have been deleted or gone missing in the last 7 days, you can submit a restore request and we’ll do everything we can to try to recover your lost messages. Here's how: https://help.yahoo.com/kb/SLN2552.html
-
Filters need a mailbox selection so it only works on the correct mailbox. I have 3 and it only works for 1 of them.
Filters need a mailbox selection so it only works on the correct mailbox. I have 3 and it only works for 1 of them.
Hi there. If filters aren't working properly or emails aren't sent to the correct folder, there may be issues with your filter settings. All emails go through the spam filter before going through other filters. If your emails aren't in the correct folder, check your spam folder first. More details here: https://help.yahoo.com/kb/fix-issues-yahoo-mail-filters-sln27270.html
-
sync all folders in email so we can access all emails
on my mobile app I've created other folders to sort my mail but if i use a browser on my laptop i can't access them at all
Hi there. Please make sure the folders you created on non-Yahoo email apps are also saved on the server, not locally in the app. I would recommend reviewing the app's settings or contact the app's support.
-
How do I confine search to current folder?
Is there a way to search only within the current folder, for example search INBOX only for mail from:(keyword)?
Hi there,
In the search bar, you can click on the drop down from ''Search in'' and select ''Inbox'' instead of 'All mail''.
-
cartella views
Salve, non trovo la cartella views con gli allegati (doc,foto). Come faccio ad attivarla? Grazie
Hi there,
Some Yahoo Mail features are temporarily unavailable. This is to respect new rules for messaging services in Europe. We’re working to bring them back. Thanks for your patience.
More details here: https://uk.help.yahoo.com/kb/SLN35626.html
-
I just logged in my very old yahoo mail account only to find all my emails gone, every box is empty, how do we restore the old emails? how c
I just logged in my very old yahoo mail account only to find all my emails gone, every box is empty, how do we restore the old emails? how can we restore the data now.. its pathetic
Yahoo Mail maintains the content of your mailbox as long as it remains active. Sign in to your mailbox at least once every 12 months to keep it active. Content deleted from an inactive mailbox can’t be restored. More info here: https://help.yahoo.com/kb/empty-mailbox-yahoo-mail-sln29338.html
-
All the folders are empty!
I just logged in my very old yahoo mail account only to find all my emails gone, every box is empty, how do we restore the old emails? how can we restore the data now.. its pathetic.
Yahoo Mail maintains the content of your mailbox as long as it remains active. Sign in to your mailbox at least once every 12 months to keep it active. Content deleted from an inactive mailbox can’t be restored.
-
WHY ARE YOU EMPTYING MY DELETED ITEMS AFTER ONLY 10 DAYS
It's 9th September. I tried to go back into my deleted items and re-look at an email from 28th August and it's GONE. WTF. When did you suddenly start doing this. Please restore my deleted items until I decide to delete them or at least don't rip out deleteds from the last day of the month on the first of the next month. This is ****. I just re-read an email in my Microsoft LIVE email account from 11th Jan 2021. Are these stupid decisions made by little kids?
By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.
Trash deletion frequency – Trash is deleted after 7 days.
Spam deletion frequency – Spam is deleted after 30 days. -
Does anybody know how to arrange that when a recipient has read your email, some "tick" or other sign appears in your "sent" message?
Does anybody know how to arrange that when a recipient has read your email, some "tick" or other sign appears in your "sent" message?
Hi there. Yahoo Mail does not provide a “read/return receipt” feature. To confirm that your recipient has received and/or read an important message, we suggest asking them to confirm receipt by sending you a reply. More info here: https://help.yahoo.com/kb/email-receipt-yahoo-mail-sln3386.html
-
retrieve old emails from trash
why would you automatically delete emails that are sent to the trash? I am in search of an important email from march and I cannot see any emails in my trash past July 1. How can I retrieve an old email that I put in the trash, but that I did not delete from the trash?
By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.
- Trash deletion frequency – Trash is deleted after 7 days.
-Spam deletion frequency – Spam is deleted after 30 days.
-
i lost one of my folders
yahoo help keeps giving me my lost emails. who can help?
If any of your emails have been deleted or gone missing in the last 7 days, submit a restore request and we’ll do everything we can to try and recover your lost messages. Here’s how: https://help.yahoo.com/kb/recover-lost-deleted-emails-sln2552.html
-
Received yahoo! emails being placed in sent folder but I didn't send them?
Received yahoo! emails being additionally placed in sent folder but I obviously didn't send them 'cause they've only been only received...
Keeping your account safe is important to us. If you think someone is trying to access or take over your account, there are some important steps you need to take to secure your information. Know the warning signs and what to do if your account has been compromised: https://help.yahoo.com/kb/recognize-hacked-yahoo-mail-account-sln2090.html
-
QUIT DELETING MY TRASH!!!! I will do it MYSELF - I often refer back to deleted items
QUIT DELETING MY TRASH!!!! I will do it MYSELF - I often refer back to deleted items
By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.
Trash deletion frequency – Trash is deleted after 7 days.
Spam deletion frequency – Spam is deleted after 30 days. -
Please restore my emails
All the emails in my sent folder have disappeared overnight. Please restore them as the history they contain goes back more than 20 years. I have not deleted anything from my sent items. I have tried to report this issue by submitting a request, but there is no way to explain the specifics. Please help, my emails are important to me. Thank you.
Hi there! Here’s an article regarding finding missing emails: https://help.yahoo.com/kb/mail-for-desktop/sln4538.html
You can request a mail restore here: https://help.yahoo.com/kb/SLN2552.html Once the restore is complete you would need to check your Trash folder for the recovered messages.
Hope this helps!
-
Emails deleted
Everything is gone... all gone... all the love letters from my to-be-husband... emails from my now-deceased mother... a decade or more of my life... deleted.
And no warning, no restore options... just purged. Why do this with no notice?
I stayed loyal through all these years, even when everyone said Gmail was infinitely better. I hated the inbox makeover, but still stuck with Yahoo.
Now this? It's the last straw.
Google may be an evil monopoly, but Yahoo deserves to go out of business for this.
Hi there! Here’s an article regarding finding missing emails: https://help.yahoo.com/kb/mail-for-desktop/sln4538.html
You can request a mail restore here: https://help.yahoo.com/kb/SLN2552.html Once the restore is complete you would need to check your Trash folder for the recovered messages.
Hope this helps!
- Don't see your idea?