New Mail



Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

Here are some guidelines for using this forum:

  1. Please search and vote before posting! If your idea (or an idea very similar to yours) has already been posted, please vote for it. Duplicated ideas may be moved.
  2. This forum is for feedback and ideas only. Unfortunately, we cannot provide support here. For support, please visit our help site.
  3. For password or sign-in feedback or suggestions, click here.
  4. Please do not post personal information (such as email addresses, phone numbers or names) on the forum.

The Yahoo product feedback forum requires a valid Yahoo ID and password. If you do not have a Yahoo ID or the password to your Yahoo ID, please sign-up for a new account.

If you have a valid Yahoo ID and password, follow these steps if you would like to remove your posts, comments, votes, and/or profile from the Yahoo product feedback forum.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Buggy Mail

    1. Multiple selection Action not working. 2. The right click button not working. How can you force everyone to go new mail when it so bugg

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  2. failed renaming folder

    I cannot rename a folder. It has no sub-folders. Each time I try, it gives me a message "failed renaming folder" but does not tell me WHY it failed. (This option is critical because I insert a digit before my folder names to control the sequence. I am no longer using folder "3 Xxxxx", but it is blocking a more frequently used folder since I cannot rename it.)

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  3. Wondering if any one knows the answer to this question??

    Why is there a Folder called "Suspension" in our list of Folders, and what purpose does it serves?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    That folder isn’t a part of Yahoo Mail. It may have been created by you or synced from another device or app that accesses the mailbox.

    Thanks!
    Mail Support

  4. My archived email folder is gone. How can I get it back?

    Recover my archived email folder! It disappeared!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Hi there,

    We are sorry to hear you cannot find your folder. If you have scrolled down on the left side of your mailbox and still cannot see all of your folders (under “Views”), please file a restore request via the link below.
    https://help.yahoo.com/kb/new-mail/recover-lost-deleted-emails-sln2552.html?impressions=true

    Please note, restore requests are time sensitive and while we will do everything we can to restore the emails, the requests cannot always be fulfilled.
    Please note also that this is a forum for product feedback and suggestions and we cannot respond to every message. Therefore for support requests, we advise you to visit our help site, where you can find help articles and support options.

    Thank you,
    Mail Support

  5. Can't create new folder

    I don't see how to create a new folder when moving an email. This used to be an option on the pulldown menu that showed when I clicked on "Move". It should still be there.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You can create a new folder from the Folders list using the “New Folder” option at the top of the list. Once it’s created, you should be able to move emails there with eh “Move” button.

    Thank you!
    Mail Support

  6. I need to be able to save some of my emails to folders while cleaning out my mailboxes but they don't transfer.

    Allow me to move my correspondence to the folders I have created so that my inbox isn't full. When I move them they aren't transferring and my inbox is full. If I delete them from the inbox, they are completely gone, not filed in the folder.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1. I have sent an e-mail to my customer. Subject line Superannuation. It is missing now.

    I have sent an e-mail to my customer. Subject line Superannuation. It is missing now.
    It is frustrating to search the e-mail and could not find it.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  8. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    To delete all emails in the Trash, select the box from the top and then click Delete.

    To delete multiple consecutive emails:

    1. In your Mailbox window, press and hold the Shift key on your keyboard, and then click the first email that you wish to delete.

    2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected.

    3. Click Delete.

  9. quit auto-deleting emails

    Stop autodeleting emails after a certain amount of days - keep them ALL until I DELETE THEM. I keep emails for certain things and they can be over 1 month old. I try to restore my mail and nothing comes back. Now I lost a ton of items that I really NEEDED!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Unable to deleted unwanted folders.

    Why is it impossible to delete an unwanted folder?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    To delete a folder, please make sure it is empty first. Once the folder is empty you can click on the downward arrow next to the folder name and select “Delete folder” from the dropdown.

    Many thanks,
    Mail Support

  11. I do not want your save my purchases

    Get rid of purchases folder , I did not approve saving my purchases in this folder or any, its a intruding my privacy I did not give you permission to save

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  12. It happened again!

    It happened again! I had 17 items in my 'trash' folder, but YaHoo! apparently decided to delete four of them, because I now only have 13 items in the folder. Why does YaHoo! have the authority to decide when I delete something from my 'trash' folder? Now I've lost data that I might have wanted to save in another folder (pending subsequent e-mails).

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    By default, both the Trash and Spam folders empty monthly to keep your account tidy. The trash deletion frequency can’t be changed. We apologize for the inconvenience and recommend saving the info in a different folder if you may need it in the future.

    Thank you!
    Mail Support

  13. Where is the create new folder???

    Need a way to create new folders! We had it before. Why dond't we have it now???

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    To create a new folder, you can select the “New Folder” text under the “Folders” section along the left side of Yahoo Mail. Just make sure that this section isn’t hidden; click on the “Show” button next to “Folders” if it is.

    Thank you!
    Mail Support

  14. spam folder being emptied too soon

    Spam folder is being emptied before getting a chance to check it for needed messages. How do I stop this?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  15. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  16. clicking spam trash can does NOT delete the spam in the folder.

    clicking spam trash can does NOT delete the spam in the folder.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Responded  ·  3 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  17. sorting my inbox

    I'd like to be able to sort my inbox by sender, but all it allows me to do is sort by date or read or unread. it sucks.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  18. Let us export archived emails to such places as a flash-drive or other device!

    Over time inboxes get cluttered with good stuff and junk. Not only that sometimes there arises a need for Email addresses to be changed. Rather than using tons of paper and ink to preserve old emails, how about you allow the true export of emails to other formats? It would give your email customers more peace of mind, ease of use, and free up space in the cloud.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  19. Emails not moving to specific folder, even if manually moved, again it appearing in Inbox.

    There should be specific rules to apply for frequent receiving emails to transfer to designated folders.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Hi there!

    A member of our customer service team would be happy to help you resolve this, please visit help.yahoo.com or forums.yahoo.net for further assistance.

    Regards,
    Mail Support

  20. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Please note that this is a product feedback forum and is not monitored for support issues. Please start with help.yahoo.com for issues such as this. Our Help Community is always available when other customer care contact channels are not:
    https://forums.yahoo.net/t5/Mail/ct-p/Mail

    Missing emails can be recovered up to 7 days from the time they are deleted via this form:
    https://help.yahoo.com/kb/new-mail-for-desktop/recover-lost-deleted-emails-sln2552.html

    Thanks,
    Mail Admin

  • Don't see your idea?

Feedback and Knowledge Base