New Mail
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90 results found
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It happened again!
It happened again! I had 17 items in my 'trash' folder, but YaHoo! apparently decided to delete four of them, because I now only have 13 items in the folder. Why does YaHoo! have the authority to decide when I delete something from my 'trash' folder? Now I've lost data that I might have wanted to save in another folder (pending subsequent e-mails).
By default, both the Trash and Spam folders empty monthly to keep your account tidy. The trash deletion frequency can’t be changed. We apologize for the inconvenience and recommend saving the info in a different folder if you may need it in the future.
Thank you!
Mail Support -
Where is the create new folder???
Need a way to create new folders! We had it before. Why dond't we have it now???
To create a new folder, you can select the “New Folder” text under the “Folders” section along the left side of Yahoo Mail. Just make sure that this section isn’t hidden; click on the “Show” button next to “Folders” if it is.
Thank you!
Mail Support -
spam folder being emptied too soon
Spam folder is being emptied before getting a chance to check it for needed messages. How do I stop this?
Hi there,
Unfortunately, you cannot change the deletion frequency settings for the spam folder. Please see the following help article on spam and trash deletion frequency.
https://en-global.help.yahoo.com/kb/new-mail-for-desktop/sln3518.html
Thanks!
Mail Admin -
Why has all my folder contents just vanished when I did`nt do anything?
No Idea I just want my complete folders back
We are sorry to hear you are missing emails/folders. Please file a restore request:
https://help.yahoo.com/kb/new-mail/recover-lost-deleted-emails-sln2552.html?impressions=true
Thank you!
Mail Support -
clicking spam trash can does NOT delete the spam in the folder.
clicking spam trash can does NOT delete the spam in the folder.
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sorting my inbox
I'd like to be able to sort my inbox by sender, but all it allows me to do is sort by date or read or unread. it sucks.
Hi there,
If you would like to sort your emails, please see the help page below for the steps.
Note, sort options depends on wether you have conversations turned on or off. You can sort by sender if you turn off “Group by conversations” in Settings.https://help.yahoo.com/kb/sln15859.html
Thank you!
Mail Support -
Let us export archived emails to such places as a flash-drive or other device!
Over time inboxes get cluttered with good stuff and junk. Not only that sometimes there arises a need for Email addresses to be changed. Rather than using tons of paper and ink to preserve old emails, how about you allow the true export of emails to other formats? It would give your email customers more peace of mind, ease of use, and free up space in the cloud.
If you want to backup emails to your computer, you can try using an email client to download them via POP connection.
https://help.yahoo.com/kb/SLN4724.html
If you want to clear out your inbox, check out our Tips and Tricks post on the subject:
Thank you!
Mail Support -
Emails not moving to specific folder, even if manually moved, again it appearing in Inbox.
There should be specific rules to apply for frequent receiving emails to transfer to designated folders.
Hi there!
A member of our customer service team would be happy to help you resolve this, please visit help.yahoo.com or forums.yahoo.net for further assistance.
Regards,
Mail Support -
Hi there,
Please note that this is a product feedback forum and is not monitored for support issues. Please start with help.yahoo.com for issues such as this. Our Help Community is always available when other customer care contact channels are not:
https://forums.yahoo.net/t5/Mail/ct-p/MailMissing emails can be recovered up to 7 days from the time they are deleted via this form:
https://help.yahoo.com/kb/new-mail-for-desktop/recover-lost-deleted-emails-sln2552.htmlThanks,
Mail Admin -
sent emails not showing
I have a sent email that isn't showing in the sent folder. I also noticed there is no way to move a folder that I've created. I tried dragging and dropping and nothing happened. Clicking on the drop down for the folder doesn't give an option to move it. Both issues need to be fixed as I don't think there is anyone would define these as working as expected.
If you still find that the Sent email issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
At this time, you can’t move folders. You can delete or archive all the emails in a folder using the arrow next to the folder name.
Thank you!
Mail Support -
Our team is currently working with Apple to sort this issue out. Since February, the iOS Notes app had not been sending requests to our server to backup the notes. As a result, we don’t have records of them on our end to restore. We’re hoping to find an answer soon.
Thank you!
Mail Support -
restore emails to send box
Would you please make it possible to restore emails to the Sent box? Sometimes I accidentally delete ones from Sent. It's frustrating that, even if I can recover them, I lose the original recipient and location of them. Also, would you add a "Are you sure you want to delete emails from your Sent box"? I recently thought I'd selected my Trash folder, but instead 100 emails got deleted from my Sent box.
If emails were deleted from the Sent folder directly, then they may be able to be restored right back to that folder. However, if they were deleted (put into Trash) and then restored, they may be in the Trash folder and can’t be moved back to the Sent folder.
Thank you!
Mail Support -
Your "Block Sender" does not work. To add "Block Filter" does not work either. Please improve on it. Spam is annoying!
Congrats! Expiring soon is a spam that comes into my mail disguise in many forms. Unable to get rid of it. Your "Block Sender" does not work.
If an email is slated as Spam when it hits our servers, it will go there before being affected by any filters on the account. Our Spam filter takes precedence over everything else. If these emails are going into your inbox even after being blocked, please let us know on our Help pages or our forums:
https://help.yahoo.com
https://forums.yahoo.comThank you!
Mail Support -
New mail boxes are horrible!
I routinely use multiple different folders to save emails, and create sub folders up to 2 and 3 deep. The new functions are completely jacked up and keep making it a HUGE headache. I even tried to start a whole new thread thinking that would help. I usually have filters set up so that emails go straight to these boxes, but the new format would let me set up filters because the thread name was too long. I changed to main box to a shorter name, and it created a whole new thread, leaving all of my 2nd tiers on…
Changing a man folder name will orphan all the the related subfolders and make them invisible. For help with filtering emails, check out this article or post the specifics of your issue on our forums:
https://help.yahoo.com/kb/SLN15994.html
Thank you!
Mail Support -
Unless I'm doing something wrong, users are unable to search the trash folder for emails.
Make it so users can search the trash folder.
Using the Advanced search (small arrow to the right of the Search bar) you can select “Trash” from the “Search in” list to look for messages in the Trash folder.
Thank you!
Mail Support -
i cannot delete yahoo folders
why cannot i delete my created folders?
please get back to me as to how to get this done thanks. -
If you’re having trouble with filters, review the Help article and consider posting the issue on our Forums so our team can look into this issue for you.
https://help.yahoo.com/kb/SLN15994.html
Thank you!
Mail Support -
Sent emails are not updating in my browser when they are sent from the same account on my smartphone
Sent emails are not updating in my browser when they are sent from the same account on my smartphone. The sent folder in my web browser (chrome) is not updating the sent message folder. I sent an email from my smartphone, the browser's sent folder does not reflect this and logging out and back in to my account did not fix the issue.
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Somehow emails I,ve saved and put into folders only in 2018 have vanished
vanishing emails from folders,but only those in 2018.What happen?
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sent emails don't show in sent folder in default sort
it's not an idea. my sent emails used to show up when I clicked "sent" now i get "NO MAIL". if i click on the sort to oldest first, all emails show up except yesterday's. I can see all of them in the correct order on my iPad, my smart phone, but not on the PC. I'm missing in the reverse sort, oldest first, those after 6:00pm on April 9th. I sent many emails yesterday and this morning, but I get temp error: 15, and clicking for help does absolutely nothing. Yahoo has the worst help system, to be fair,…
For further support with Yahoo Mail please visit forums.yahoo.net.
Thank you!
Mail Support
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