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126 results found

  1. filters no longer work

    i have used filters to sort incoming email since i started using yahoo. they worked FINE until the latest version updates and now NOTHING seems to work on any of them....this was a great feature that needs to be fixed in this new version.

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    1 comment  ·  Folders  ·  Admin →
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    Responded  ·  Product Support responded

    Filters work on a system of precedence: filters higher on the list will overrule those lower. Also keep in mind that our Spam filters take precedence over any other filter or setting on the account. This means that if an emails is determined to be Spam, it will go straight there without being affected by any filter(s) on the account.

    If you feel emails still aren’t being filtered correctly,
    let us know on our forums:

    https://forums.yahoo.net

    Thank you!
    Mail Support

  2. new folder

    I can't see how to create a new folder. This seems very basic, and should not be this difficult.

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    0 comments  ·  Folders  ·  Admin →
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  3. Folder search Icon gone?!

    Where has the search icon gone for searching folder titles??

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    0 comments  ·  Folders  ·  Admin →
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  4. Filters gone crazy... Tried all differnt type of filters that used to work but now all my groups mail go to spam or in box.

    Filters gone crazy... Tried all differnt type of filters that used to work but now all my groups mail go to spam or in box.l

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    0 comments  ·  Folders  ·  Admin →
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  5. In the old email I created "Purchases" file and deleted them when I received the products. New email will not allow me to delete these emai

    New email will not allow me to delete (no check boxes) emails I placed
    in a "Purchases" folder. I normally would delete these emails when
    the products arrived. What the heck have you done???????????????

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    0 comments  ·  Folders  ·  Admin →
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    Responded  ·  Product Support responded

    “Purchase” view isn’t a folder, it’s just a saved search of emails in the mailbox, therefore, you will have to delete the email from the Inbox.

  6. Buggy Mail

    1. Multiple selection Action not working. 2. The right click button not working. How can you force everyone to go new mail when it so bugg

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    0 comments  ·  Folders  ·  Admin →
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  7. failed renaming folder

    I cannot rename a folder. It has no sub-folders. Each time I try, it gives me a message "failed renaming folder" but does not tell me WHY it failed. (This option is critical because I insert a digit before my folder names to control the sequence. I am no longer using folder "3 Xxxxx", but it is blocking a more frequently used folder since I cannot rename it.)

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  8. Wondering if any one knows the answer to this question??

    Why is there a Folder called "Suspension" in our list of Folders, and what purpose does it serves?

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    0 comments  ·  Folders  ·  Admin →
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    Responded  ·  Product Support responded

    That folder isn’t a part of Yahoo Mail. It may have been created by you or synced from another device or app that accesses the mailbox.

    Thanks!
    Mail Support

  9. My archived email folder is gone. How can I get it back?

    Recover my archived email folder! It disappeared!

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    5 comments  ·  Folders  ·  Admin →
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    Responded  ·  Product Support responded

    Hi there,

    We are sorry to hear you cannot find your folder. If you have scrolled down on the left side of your mailbox and still cannot see all of your folders (under “Views”), please file a restore request via the link below.
    https://help.yahoo.com/kb/new-mail/recover-lost-deleted-emails-sln2552.html?impressions=true

    Please note, restore requests are time sensitive and while we will do everything we can to restore the emails, the requests cannot always be fulfilled.
    Please note also that this is a forum for product feedback and suggestions and we cannot respond to every message. Therefore for support requests, we advise you to visit our help site, where you can find help articles and support options.

    Thank you,
    Mail Support

  10. Can't create new folder

    I don't see how to create a new folder when moving an email. This used to be an option on the pulldown menu that showed when I clicked on "Move". It should still be there.

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    1 comment  ·  Folders  ·  Admin →
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    Responded  ·  Product Support responded

    You can create a new folder from the Folders list using the “New Folder” option at the top of the list. Once it’s created, you should be able to move emails there with eh “Move” button.

    Thank you!
    Mail Support

  11. I need to be able to save some of my emails to folders while cleaning out my mailboxes but they don't transfer.

    Allow me to move my correspondence to the folders I have created so that my inbox isn't full. When I move them they aren't transferring and my inbox is full. If I delete them from the inbox, they are completely gone, not filed in the folder.

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    0 comments  ·  Folders  ·  Admin →
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  12. 1. I have sent an e-mail to my customer. Subject line Superannuation. It is missing now.

    I have sent an e-mail to my customer. Subject line Superannuation. It is missing now.
    It is frustrating to search the e-mail and could not find it.

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    2 comments  ·  Folders  ·  Admin →
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  13. We're glad you're here

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    0 comments  ·  Folders  ·  Admin →
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    To delete all emails in the Trash, select the box from the top and then click Delete.

    To delete multiple consecutive emails:

    1. In your Mailbox window, press and hold the Shift key on your keyboard, and then click the first email that you wish to delete.

    2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected.

    3. Click Delete.

  14. quit auto-deleting emails

    Stop autodeleting emails after a certain amount of days - keep them ALL until I DELETE THEM. I keep emails for certain things and they can be over 1 month old. I try to restore my mail and nothing comes back. Now I lost a ton of items that I really NEEDED!

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    1 comment  ·  Folders  ·  Admin →
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  15. Unable to deleted unwanted folders.

    Why is it impossible to delete an unwanted folder?

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    2 comments  ·  Folders  ·  Admin →
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    Hi there,

    To delete a folder, please make sure it is empty first. Once the folder is empty you can click on the downward arrow next to the folder name and select “Delete folder” from the dropdown.

    Many thanks,
    Mail Support

  16. I do not want your save my purchases

    Get rid of purchases folder , I did not approve saving my purchases in this folder or any, its a intruding my privacy I did not give you permission to save

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    0 comments  ·  Folders  ·  Admin →
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  17. It happened again!

    It happened again! I had 17 items in my 'trash' folder, but YaHoo! apparently decided to delete four of them, because I now only have 13 items in the folder. Why does YaHoo! have the authority to decide when I delete something from my 'trash' folder? Now I've lost data that I might have wanted to save in another folder (pending subsequent e-mails).

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    2 comments  ·  Folders  ·  Admin →
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    Responded  ·  Product Support responded

    By default, both the Trash and Spam folders empty monthly to keep your account tidy. The trash deletion frequency can’t be changed. We apologize for the inconvenience and recommend saving the info in a different folder if you may need it in the future.

    Thank you!
    Mail Support

  18. Where is the create new folder???

    Need a way to create new folders! We had it before. Why dond't we have it now???

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    0 comments  ·  Folders  ·  Admin →
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    Responded  ·  Product Support responded

    To create a new folder, you can select the “New Folder” text under the “Folders” section along the left side of Yahoo Mail. Just make sure that this section isn’t hidden; click on the “Show” button next to “Folders” if it is.

    Thank you!
    Mail Support

  19. spam folder being emptied too soon

    Spam folder is being emptied before getting a chance to check it for needed messages. How do I stop this?

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    0 comments  ·  Folders  ·  Admin →
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