New Mail



Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

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  1. Eliminate the tabs

    I noticed tabs now when opening emails. I don't like it. As I read all the complaints on many subjects I can see that Yahoo isn't listening to the yahoo population. As a retired computer engineer I find it appalling that changes are being made without user input.

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    1 comment  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Click on settings then scroll a bit down and toggle the option next to “Message tabs” Off

  2. Email list jumping around after exiting out reading an individual email

    After reading an email, I either press Esc key to go back to email list or use the back button on top of email to go back. After doing this multiple times, the email list starts acting weird, it won't stay at the position where it was scrolled to, usually it would jump to a position far down the list then I had to scroll back up again... This started happening after migrating to the new layout. The new layout is so buggy, why make your product worse and force people to use it???


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  3. Security and Privacy settings do not include options for two factor authentication

    It make sense to put this options there, I'm not sure where to go otherwise to add two factor authentication to my account.

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    Responded  ·  Product Support responded

    Please clear the browser cache and cookies. If the issue persists, try using a different browser.

  5. I really hate Yahoo Mail. The emails don't list in consecutive order. I often reply to an email and my reply is in the middle of a thread.

    Make the email normal, like Microsoft Outlook. List the emails individually, at the top or bottom of the thread. It's incredibly frustrating to find emails, and the collapse function sometimes makes this easier, but not always. Let me respond to one, and only one, email, and not be forced to include the entire thread. Very frustrating. I'm probably going to switch over to Google Mail. None of my friends have problems with that.

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  6. The up and down arrows are greyed out and no longer function. Can functionality be restored.

    The up and down arrows are greyed out and no longer function. Can functionality be restored?

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  7. On clicking delete button, the inbox becomes thinner again!

    When I click on the right arrow to widen my inbox and then click on delete button on any of the mails, the inbox automatically becomes thin again! Please fix this

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  8. I go to delete an e-mail and it brings up the letter. Icons too close together!

    I go to delete an e-mail and it brings up the letter. Icons too close together!

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    Responded  ·  Product Support responded

    You can click the check box next to the email and use the Delete function on the top of the mailbox list.

  9. old format, please!!!!!

    In the email list, there is too much space!!! I can only see have the amount of email as before. On my large screen desktop, it's just an annoyance, but on my 13" laptop and the wide-screen monitor at work, you can only get 5 or 6 emails displayed with the current email displayed on the bottom. Please have more than one version, and have a version with less whitespace between the emails in the list!!

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  10. Delete option on email doesn' t work.

    Delete option doesn't work. And you cannot click in the box to delete all emails.

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    Responded  ·  Product Support responded

    Please clear the browser cache and cookies. If the issue persists, try using a different browser.

  11. scroll bar

    The scroll-bar on the side is not functioning. You can't go up and down to search email, even with the arrow keys. Folders column also...scroll bar dysfunctional. When you are check-ticking on your emails, and scroll down to next page, the ticks disappear.

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  12. Basic to Full Featured Impossible

    Moving from "Basic" mode to "Full Featured" mode is near impossible. Takes a PhD. I can't figure it out.

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  13. Constant Authentication Process

    For the past few days, I've had to change my password several times. This is utterly annoying as I need to remember them and can't keep track, not to mention the fact that having to constantly go through the authentication processes is a terrible nuisance.

    I urge you to look into this problem ASAP as I won't keep using your services if this isn't solved quickly.

    Thank you.

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  14. I am able to view mails in my inbox but when click to read, the mail does not open. It keeps buffeting. What is the roblem

    I am able to view mails in my inbox but when click to read, the mail does not open. It keeps buffeting. What is the problem

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  15. Nothing works!

    You took away the "views" that had some of my photos in it. We used to be able to attach photos from recent emails~~that is gone. We don't have any stationery. Please put everything back the way it was. This is getting to be too much to bear with~~you do something different every day and no one knows how to operate this stuff.

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  16. mail auto refreshes when I'm searching for an email below. Suddenly, it will refresh and brings me again to top of the email

    New Yahoo email keeps refreshing itself. Not sure why. If I am searching for emails and have gone down couple of pages, suddenly it refreshes the emails and brings me to top of the emails.
    How do I stop it?

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  17. Logging in MAIL dumps me in yahoo news.

    New email login puts me on yahoo news, then I must click on the mail icon. If I wanted yahoo news, I would go there. Please give us the option to go directly to mail when logging on.

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    Responded  ·  Product Support responded

    Please go to mail.yahoo.com from the desktop computer and sign in. This way you should see your Inbox and not the news.

  18. Once you do a search, the tabs don't close

    Once you do a search, the tabs don't close and doesn't allow you to close it

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    Responded  ·  Product Support responded

    Please clear the browser cache and cookies. If you still find the issue happening try using a different browser like Google Chrome or Mozilla Firefox.

  19. I noticed that I do not have anymore links to news finance and sports at the top of the screen, it would be great to have it back

    I noticed that I do not have anymore links to news finance and sports at the top of the screen, it would be great to have it back

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    Responded  ·  Product Support responded

    On the top right corner of the email page, between your profile picture and the Home button click the dots and you will see the links to the Finance, Sport, and news in the drop-down menu.

  20. stupid yahoo!!! I could login to my small business emails from yahoo pro. Not any more. Where is you ******* page to login to small bussines

    stupid yahoo!!! I could log in to my small business emails from yahoo pro. Not any more. Where is your ******* page to login to small business???

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