New Mail



Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

Here are some guidelines for using this forum:

  1. Please search and vote before posting! If your idea (or an idea very similar to yours) has already been posted, please vote for it. Duplicated ideas may be moved.
  2. This forum is for feedback and ideas only. Unfortunately, we cannot provide support here. For support, please visit our help site.
  3. For password or sign-in feedback or suggestions, click here.
  4. Please do not post personal information (such as email addresses, phone numbers or names) on the forum.

The Yahoo product feedback forum requires a valid Yahoo ID and password. If you do not have a Yahoo ID or the password to your Yahoo ID, please sign-up for a new account.

If you have a valid Yahoo ID and password, follow these steps if you would like to remove your posts, comments, votes, and/or profile from the Yahoo product feedback forum.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Beware of phishing scam

    I just want to alert you that there is an email going around that I think is a phishing scam. The email is supposedly being sent by ATT and/or Yahoo, but the sender is ****************. It has links that my McAfee anti-virus software says are unsafe.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mail/Spam

    Why is it not posible to retreive deleted spam mail. An email that was not spam was in the spam folder and got deleted that should not have now i have no way of getting this important email back.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    27 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. lost my password.

    One can no longer recover one's password. All that's available is having a code sent to one's phone and then typing in the code. This has locked me out of my netflix account as it keeps asking for my yahoo password (it's linked to my yahoo account.) I am in the process of moving all of my important email out of yahoo and into gmail. Then I will close this account. Extraordinarily stupid, not to mention it's discriminatory towards people without smart phones (like my mother).

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    36 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you need to reset your password, you can follow our online system here:

    https://help.yahoo.com/kb/sln27051.html

    If you can’t sign into an account and are unable to recover it online, we offer phone support through our Yahoo Account Pro service:

    https://productcentral.yahoo.com/products/yahoo-account-pro-help/?ncid=mbr_ryhacqdis00000015

    If you’re seeing a prompt to get a code each time you log in, you may need to turn Account Key off:

    https://help.yahoo.com/kb/account/sln25921.html

    Finally, if you feel your account has been compromised, you can follow these steps to secure it:

    https://help.yahoo.com/kb/SLN3516.html

    Thank you!
    Mail Support

  4. what do you do to delete emails when you can't delete them anymore,they will open but can't be deleted,just started this Dec.26th 2019.Help!

    I don't have an Idea I have a problem that's not listed on anything Yahoo describes. Maybe I'm the first but I can.t delete any mail now. It just keeps building up. It doesn't even show it as being read once read. Help Please.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please try clearing the browser cache and cookies. If the issue persists, try using a different browser and see if the same thing happens. If it does, please reach out to us on Twitter (@YahooCare) or on Facebook (Yahoo Customer Care) and we’’l take a further look.

  5. NEED OPTION TO DELETE STORED HISTORY OF RECENT ACTIVITY

    Hi, this is about one's Yahoo Account Info/Recent Activity (accessed from upper right menu in Mail)

    Most important, need option to delete stored history under Yahoo Account Info/Recent Activity

    I see it stores activity indefinitely, going back a decade in my case

    Nobody likes private history stored indefinitely on server w/o their control of the data

    Thanks, J

    P.S.
    In addition, though this feedback related to Mail thru the menu, on the https://help.yahoo.com/kb/account page, there should be added a new feedback button more specific to Yahoo account features

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. STOP BUGGING ME about LastPass

    Every time I open my Yahoo mail I get a pop-up nagging me to try a 30-day trial of LastPass. I already have a LastPass account, so STOP ******* BUGGING ME.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. phone app

    The new phone app takes forever to load on my Galaxy 7 and when it finally loads, the messages are 5 hrs old. To get new messages, I have to constantly swipe from the top down, wait for the circle, then finally I can get a message that is recent. I would like my old app back please. Also, there is no HELP in the app on the phone.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please try uninstalling and reinstalling the app. If the issue persists, try switching from WiFi to Mobile data. If you still see loading issues, please use the “give feedback” option in the app (tap on your profile picture and scroll a bit down) to send this to our engineers directly.

  8. privacy

    who have you the right to show my phone number/??? i have never connected my email account with any personal info!!! thsi is a violation of my personal info and have reported it!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.
    Go to our Privacy Policy at https://policies.oath.com/
    Click Privacy Center on the left.
    Scroll down to the bottom and click feedback form.

  9. old account

    here is my issue last year my ex girlfriend put a account key pass on my old phone which at this time i no longer have that phone or phone number i am trying to get in my old email account i talked to one of those get human people how the **** am i suppose to remember what i put on my old email account profile this suck because i need to get a couple of things off of there then i am going to delete that account and keep my current one so if you have any ideas…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Not an e-mail issue but, feedback none the less. When viewing comments now, pop ads now appear, blocking ability to read. Fix it.

    Not an e-mail issue but, feedback none the less. When viewing comments now, pop ads now appear, blocking ability to read. No way to close the ad; it's stays in the way and won't move. Fix it.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please try the following:
    1. clear browser cache and cookies
    2. disable ad-blocker
    3. update browser or make sure you have the latest version
    4. try a different browser.

  11. My birthday on yahoo not right, I wanna editing this .. I wanna to edit my birthday

    My birthday on yahoo not right, I wanna editing this .. I wanna to edit my birthday

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    For security reasons, it isn’t possible to update or change the date of birth listed on your Yahoo account, even if you entered it incorrectly when you first registered your account. You’ll need to open a new account if you’d like your account to reflect your accurate info.

    Thank you!
    Mail Support

  12. Where is the customer support?! bye yahoo, hello gmail!

    So you cannot get ANY assistance from Yahoo now without paying them money?? No thank you. I cannot get into my email, which I need to be able to do to access my bank account. You want to take money from me just to talk to someone. I've tried to send an email or contact customer service any other way but I am unable to do so unless I sign up for the pro service. Absolutely absurd! Save yourself the trouble and switch to gmail.

    They close out every complaint about this as "reviewed" and I have seen no solutions…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    We’d love to offer free phone support to everyone, however, free phone support is an expensive service to maintain for a free service. Most free email providers do not have any option for phone support. We care about our users, and wanted to be able to have phone support for those who want the live agent experience, and have worked hard to put together a plan that has value for everyone in order to achieve that.

  13. Please keep groups live whilst modifying system

    I've just posted to a group I use regularly- and received a msg saying it doesn't exist? I recall that you are updating groups at the moment and advised down loading- but now means I can't contact the group...

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. limit login by location

    Limit login by location. I keep getting emails from people all over trying to login to my email. Cant do anything about it. Make it so only in my current location I can login, otherwise completely blocked unless I activate it.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello there,

    We’ll send a verification code via text message/email when you create a Yahoo account or make security changes to an existing account. You’ll need to enter the verification code when prompted to confirm your account or changes.

    If you received a verification code but didn’t create an account or make security changes, then someone else mistyped their number and accidentally used yours. Don’t worry, they won’t be able to move forward with your mobile number because they don’t have possession of your phone to get the verification code.

  15. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    86 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. How do I print a mail without the senders address

    How do I print a mail without the senders address

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Hi there!

    Select the portion of the email you wish to print and after that right click on it and click print.

    Thanks!

  17. Item hard to delete from the moblie.

    Dear Sir,

    When i delete the mail from the desktop it is deleted from the both desktop as well as but when i deleted from mobile it is deleted from the mobile but it is not deleted from the desktop.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. Should be notified if logging in happened at a new place/device.

    Suggestion for security: Send notification if logging in happened in a place or device other than the regular ones.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. I am having trouble changing my birth date it has 1975 which is wrong . I need to change the year.

    you need to fix it where if someone made an mistake on the year of their birthday they can edit it and fix it.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base