I feel that you guys should not make people pay money to investigate their own email I recently was a victim to domestic violence which led me to discover that I have epilepsy so I cannot remember the password to my recovery account and I don't have that phone number anymore so I can't recover my password not unless I call you guys and pay a fee? I feel you should have more options than just that because I feel that having a disability what's he like epilepsy it's already hard enough trying to remember everything that's important