Dear Sir:

I am having such a hard time with all of my accounts, exception of Hotmail (outlook), when it comes to passwords. It seems like each time I have entered my password, it states that I have the wrong password, even though after I issue a new password, not that I wanted to in the first place, it states that I have done so successfully.

When and after I update the screen that appears after getting a successful notation, you would think I was okay. Then, when I go to sign in, it says again, wrong password. The entire time since I have had Google and Yahoo and Hotmail, I have had the same password, for years. In the past several years though, and it could be because of staff changes or work from home issues, I have been having problems using my Yahoo and Google accounts. Codes and verification from servers and devices, computer and phone, don't come in on time, or don't come in at all, when you only have so much time to fill in the blanks, so that you can continue on. My journal is almost running out of pages, from where I logged my today's information of activities, since I have had to change passwords over and over again.

You have to imagine doing what I am doing from my home, answering calls, working with the grandchildren, letting the animals in and out to do their business, and then still wait for my message to come up on the screen, so I can do another password change. It should not have to be that way. Most of the time, I don't even see messages come up within the due time for me to do the verification or code request from my cell phone device or computer. Something needs to be changed.

When I use to check Google's password manager, I would check to see what their passwords are for my accounts. I depend on this, but it does not show the new password I created, even though I updated the account. Staff team talks need to be made so that your customers are satisfied, and don't start putting negative notes out there for others to comment or make a review on. I know you are one of the server Gods' out there, but if you get a lot of cancellations from customers because of inadequate service, but then, who knows.

I have also cancelled out a cell phone number I have, ending in 4178, and still that number showed up today, when you asked me to choose one of the list below to send a verification code to. The technical staff team is falling asleep when it comes to updating one's account.

I will attempt to change my password one more time today, and then if it doesn't work for the next time, I will have to make other choices. My time is very important to me. If you can, have me get into my mail without a password, that will work, only for a while. I am old school, and need to have a password that works all the time, until I decide to change it.

Please get back with a reply. I want a live message, not a page where I have to do something myself. That does not work according to you.

Sincerely,

Audrey C. Smith
2405843300
acs3506@yahoo.com
smithac3506@gmail.com
acs3506@hotmail.com