Requiring a mobile telephone for all Yahoo users.
Yahoo! seems to have implemented their modern version of "Don't trust anyone over thirty". The over-the-hill crowd is being discriminated against with this change, as are the underprivileged who cannot afford mobile phone subscriptions. The hardware might be "free" with a multi-year, draconian, binding agreement, but said multi-year contractual service is NOT FREE.
Many people whose eyesight needs correction do not like, and do not use mobile phones for anything other than talking to people. Many people use Jitterbug or eschew cellphones entirely.
Yahoo! has decided that it wants to exclude all the aforementioned people from access to Yahoo! Groups. In a telephone call today, speaking with a Yahoo! employee, I was told that millions - please note - MILLIONS - of Yahoo! identities have been washed away and the owners of those identities must now go out and buy a mobile telephone in order to regain access to their former social life.
I doubt that I'm the only one who finds this a perplexing response from a company which poses as people-oriented.
When I go to log into Yahoo Mail it passes me through a new page before entering Mail itself. The new page says that if I enter my cell phone number it can then send me my password if I ever forget it.
Well gee whiz howdy! Guess what! I don't have a cell phone and no way to receive text messages! Yet I have no way to inform you and it puts up that screen each and every time I log into Mail. Each time I have to tell it to "Remind me later" since there's no way to opt out of the darned password retrieval system! And if I ever do "forget" my password, apparently I won't have any way to get back in?
Got to really love web designs that work for 90% of the population and ***** over the remaining 10% of the population!
Not everyone in the world uses their cell phone for text messages; it is great that Yahoo provides the service to those who want it, but what about the rest of us? Not entering a cell phone number after I changed my password is what caused havoc on getting signed in today after I was forced to change my password.
I don't want this option for mobile phone account retrieval. I have difficulty getting into my accounts because you are requiring a mobile phone, and since i couldn't get into two of them easily enough, they were recycled.
Now I need to give you a mobile phone for registering, I can't recreate them to reclaim the other accounts on other sites that they were connected to.
Many of us don't have mobile phone or if we do, don't have the fancy ones and do texting. I don't text and it is blocked on our flip style cell phone. I don't ever plan to use texting so if Yahoo texted me on my cell phone I WOULD NOT GET THE MESSAGE. Forget doing that!
I DON'T HAVE A MOBILE NUMBER - I GUESS I CAN'T BE A CUSTOMER - SUCKS DON'T IT
Yahoo has been reviewing ways to improve the security of our member accounts, eliminate abuse and reduce the time needed to recover a password. Mobile is a secure way to solve all 3 of these issues.
We will never use mobile numbers for anything other than verification purposes and share this personal data with other companies.
We’re currently testing our registration page and will provide updates.
Tried to make a yahoo account today for e-mail and I could not create an account without entering my private cell number. That number is private. It is not for yahoo. You will never get that information from me. I'm so disappointed in Yahoo I can't even describe it properly here. I am bombarded with advertising as soon as I turn on my tv or walk out my door. Are there any safe places anymore? That's what I want to convey to you yahoo, you mention you do this for safety but it does not make ME FEEL SAFE. You are protecting yourselves at the cost of my privacy and that is totally unacceptable. You will simply NEVER get that information from me. EVER.
Yahoo combined my suggestion into this comment, though I could not find it ... go figure. When I was in the Army, I learned a wonderful word (and the meaning of the acronym): SNAFU!!!
Thank God I signed up with Yahoo before having a mobile device was a requirement. (I backed out of FB because of their requirement to provide a mobile number ... and have never regretted doing so.) I also have text messages blocked on my cell phone - it's hard enough to type on a large keyboard, am NOT going to attempt something that would take even longer to do!
Like many of you, I'm also physically challenged - mine is use of one hand plus as a 65 year old juvenile diabetic, my vision is rapidly failing; my desktop is set to 125% magnification - IF I have to do that on a large screen, there is no way I'm going to try to use a magnifying glass to read a text message that is written in a language of incorrect spelling and acronyms that I don't understand.
Yahoo will never miss me - don't use their emails because I have Outlook; I don't belong to any groups - the only thing I really do is check the news and play 3 daily games - free!
If they change their policy, I'll simply change my home page - and after the hassle I had in trying to get signed on today - even after a forced password change ... I'm a geek and know the fact I didn't provide a mobile number was the problem; the next time it occurs, I will switch!
OK, Yahoo, how about an update on this issue? It's been more than a month since you said that you will provide updates. We haven't forgotten about it although it appears that you might have!
At least Gmail doesn't require this; it only recommends it. It doesn't even make me change my password every week.
Gloria R. Hamilton commented
Please don't require people to give Yahoo their mobile phone number! I have a rudimentary cellphone, but I rarely use it because I'm hard of hearing. I don't think my cellphone can do texting. I'd never use it to retrieve my Yahoo password! I'm sure I'm not the only one in this category.
White Squirrel commented
NO. I'll never give out my cell # to Yascrew.
Years ago I read about some person on facecrock who had an unusual name. Facecrock canceled her account because she wasn't using a "real name." Total B.S. as she had a over 200 business contacts. The reason given was that they wanted to be sure there was a "real" person associated with that account.
I think the neo nazis at Yascrew want to be sure they have "real people" associated with email addy's so that they can better identify the people behind each account rather than providing users with protection against hacking. If they make that requirement manadatory I'll have to abandon Yascrew or buy a throwaway phone.
Land lines are even more secure. But, it doesn't matter. I do not have a cell phone any longer. Where I live, cell phone service is iffy at best. The cell phone requirement should be changed to optional. That way, those who live in an area where cell phone service is reliable can choose to enter a cell phone number. For those who are not able to maintain a cell phone for financial or other reasons, then the cell phone number should be optional. A secondary email address is just as secure as a cell phone.
Tom Currie commented
Yahoo, if you think we will accept that requiring a cell phone be entered in your system to ensure our security is going to work, you've not paid any attention to even the most BASIC security rules.
It doesn't matter anymore that you 'say' you will never use it for other than verification purposes. You want it in our database and that means a hacker potentially defeat your defenses which has happened before.
Also your advertisers presumably would prefer a large base of people with disposable income to buy things. That is the older (40-60 age group) base who often do not have a cell phone and use a landline. And what about folks outside a major city where cell service is not common at all?
This change will only cost you customers.
There are members in our group who cannot afford cell phone service. For them, internet *is* accessible: at libraries. Please consider the needs of people whose access to information provides them with a means of getting the support that enhances their quality of life. Yahoogroups is a product that has made a difference by creating the opportunity to draw together the isolated, and therefore more at risk. Yahoo should not discriminate against those for whom a cell phone is a luxury. You have the power to choose to make a better difference.
there are already 145 comments and this is ranking 1st of all complaints.
How much more feedback does YAHOO need to gather to understand that users do NOT want to use a mobile phone number to identify themselves?
There are secret questions that work perfectly for that !
I don't have a mobile phone. I refuse to get one, unless Yahoo pays for ALL my mobile phone expenses..
I was also forced to give a cell phone number and am strongly against it. My cell phone is for family and close friends only. I do not give out the number to businesses. What are people without a cell phone supposed to do?
wjy dont you listen to us?
We DONT WANT TO BE IDENTIFIED BY A CELL PHONE NUMBER !
WE DONT WANT TO LINK A CELL PHONE NOMBER TO OUR ACCOUNT, WHATEVER YOU DO OR DONT DO WITH IT
and we dont want to buy a cell phone.
Are you going to listen to your users at all????
Marti Lovejoy commented
How you plan to use the cell phone number is not the issue. There should be choices as to how a person wishes to recover their password, with cell phone number as ONE choice, but not the ONLY choice. Believe it or not, there are still many people in the world who do not have a cell phone. Why lock them out of Yahoo?
Yahoo, you have NOT improved security by requiring additional information such as a cell phone. You have added to the danger if your list gets out due to GPS technology and potential abuse of a members actual physical location.
A second email address is all you need. You do not need to have my cell number at all. If I wish to *volunteer* it because I want that added method, it should be my choice, not an insecure requirement.
Not everyone has TEXT on a mobile phone.
I don't text, I'm rude without adding the ability to ignore people at meals and elsewhere.
I should not be required to upgrade from my basic phone service and buy a smart phone to have a Yahoo account. Please find a workaround for people like me. Thanks.
Dick Flanagan commented
Does Yahoo! have a death wish?! This has to be one of the stupidest ideas I have ever heard for a group of on-line communities.
There has to be a dozen different ways to verify password resets that don't require an ongoing financial commitment to a third party. What next, a minimum annual salary requirement?
Yahoo! and similar communities have thrived because they level the playing field and allow everyone to participate equally, regardless of their ability to meet specific financial requirements.
I have people in my groups who don't know how to type and now you want them to learn how to receive SMS messages on their telephones? Do you really want to spend all of your time teaching technologically-challenged users how to process text messages? No, believe me, you don't.
Please dump this dumb dumb idea.