Deceptive Billing Practices
Approximately a year ago. (July-September) time-frame I had to contact Rivals.com to cancel a subscription that had appeared on my credit card. Approximately a year earlier I had subscribed and used the service but had cancelled the service as I didn't feel it was worth the $99 charged. As noted above a year later I found the $99 charge again and called the support phone number and spoke to an individual who adamantly defended their charge as the annual subscription had never been cancelled and that they do not offer refunds. Eventually I was able to convince him that the charge should have never occurred as the initial cancellation did not indicate I also had to request a cancellation of the annual renewal so they reversed the charge. I noticed a new charge on my account approximately a year later for $99 for an annual subscription to rivals.com but when I tried to call the phone number listed in the details of the charge the voice message indicated that the line was no longer in service and I had to open a web form from their web page. I did and had a text conversation with one of their staff and even though they had indicated a year ago that they had cancelled the auto subscription their policy would not allow them to refund my money. I asked to speak to a supervisor and they indicated that they are the highest level of contact that they can provide me. I have disputed the charge with my credit card company in hopes that the end result will be a refund.
Scott and Paula Schroeder commented
HORRIBLE CUSTOMER SERVICE AND DECEPTIVE BUSINESS PRACTICES. HAD TO CHANGE CREDIT CARD NUMBER TO GET OUT OF IT
Why not allow canceling online? You can sign up online. You cannot cancel on a weekend, only via chat Monday-Friday. My billing date turned out to be the 23rd of Sept, a Sunday. I was leaning toward canceling then on Saturday the 22nd decided for sure, couldn't take the obnoxious posters. No capability to do so. Called Monday. They offered me 3 months free, but wouldn't allow me to cancel even though I'd called in as soon as possible after their being closed for cancellations on the weekend. If you want to cancel Rivals or anything with predatory vendors such as Rivals, just call your credit card and cancel the vendor with them. I could have reached my credit card on that Saturday. They advised me to do this in the future. Or do both, but definitely cancel with your credit card. This is ********.
A satisfactory conclusion to this resulting in a refund for a service that I don't and haven't used for two or more years outside of what's provided free would have led to possibly reconsidering the service but at this time I would never consider doing business with Rivals.com in the future.