4 results found

1. Serious Concern Regarding the Lack of Direct Customer Support

   Dear Yahoo Support Team,

   I am writing to express my deep frustration and disappointment regarding the lack of direct support channels such as a phone number or support email to assist users with critical account issues.

   As a loyal user of Yahoo services for over 12 years, I find it unacceptable that there is no clear or accessible way to contact your support team when facing serious problems like account lockout due to 2-Step Verification.

   I have attempted to call the support numbers listed on your official website, but I was informed that they do not support the region I am calling from. This has only added to my frustration, as it leaves users in certain countries completely without assistance.

   This situation has caused me significant inconvenience, especially since I have all the necessary information to prove ownership of my account, yet there is no direct human support to review my case and help resolve it.

   I kindly urge Yahoo to reconsider its current support structure and offer more accessible contact options, such as a dedicated email or phone support, especially for account recovery matters that may involve urgent or sensitive information.

   Thank you for your attention to this matter. I hope to see an improvement in your customer support experience soon.

   Sincerely,
   
   [Mosuab]
   
   [zakour_1989@yahoo.com
   
   [mosuab934@gmail.com]

   Dear Yahoo Support Team,

   I am writing to express my deep frustration and disappointment regarding the lack of direct support channels such as a phone number or support email to assist users with critical account issues.

   As a loyal user of Yahoo services for over 12 years, I find it unacceptable that there is no clear or accessible way to contact your support team when facing serious problems like account lockout due to 2-Step Verification.

   I have attempted to call the support numbers listed on your official website, but I was informed that they do not support the region I… more

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   Not at all You must login first! Important You must login first! Critical You must login first!

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2. Delete contact information to be corrected

   I cannot delete contacts. Yahoo information incorrect. Option to delete not available on 'More Options' tab

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3. reCAPTCHA

   This is just a recent occurrence. Over the years, I mean years of signing into yahoo and other platforms, dealing with reCAPTCHA, it's never been an issue until a few weeks ago. The system has gotten glitchy where the very thing they are asking you to do, will cause you to not be able to pass the reCAPTCHA and stop a person from logging in. Take for example they say pick all the motorcycles. You pick all the images but there two motorcycles and by picking the other or picking the rearview from the motorcycle or a small corner of it, it says you're wrong. This has stopped me from signing in for several days and a friend of mine had similar problems. Plus these images are very grainy or low light, increasing the mistake. There are other systems that don't have this issue or it's easy to identify, such as Twitter not robot check or there are a few platforms that you simply slide an image to the correct position. The current system sucks where my friend has already abandon the service because they are feed up with the situation. Hope you guys fix it.

   This is just a recent occurrence. Over the years, I mean years of signing into yahoo and other platforms, dealing with reCAPTCHA, it's never been an issue until a few weeks ago. The system has gotten glitchy where the very thing they are asking you to do, will cause you to not be able to pass the reCAPTCHA and stop a person from logging in. Take for example they say pick all the motorcycles. You pick all the images but there two motorcycles and by picking the other or picking the rearview from the motorcycle or a small corner of… more

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4. drag and drop

   When dragging and dropping an email message from the inbox to a folder, allow the user while dragging the file scroll down to select the desired destination folder from list of folders.

   Also, the search bar in the mail application covers the menu items at the top of the screen. I couldn't find a way to close the search bar so that I could gain access to those menu items. In the older version, I would have selected a move option to allow me to move an email message from my inbox to a subfolder. As an alternative approach, I tried to drag and drop the message from the inbox to a folder, but I could not manage to get the list of folders to scroll so that I could drop the message into the desired folder.

   When dragging and dropping an email message from the inbox to a folder, allow the user while dragging the file scroll down to select the desired destination folder from list of folders.

   Also, the search bar in the mail application covers the menu items at the top of the screen. I couldn't find a way to close the search bar so that I could gain access to those menu items. In the older version, I would have selected a move option to allow me to move an email message from my inbox to a subfolder. As an alternative approach, I… more

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