Hello, I am very angy right now. I just created this yahoo account. When I post something, I want it to show my nickname and not my first name. I didn’t see how to do this so I clicked on help. I didn’t see anything there related to the subject I was trying to get help with. So, I clicked the “contact us” button at the bottom of the help screen. It brought me to page where I could either click back to the help screen or click to report spam or harm to minors. Maybe I stupid, but I somehow think clicking something that says “contact us” should bring you to page with contact info like a phone number or email address to use to contact someone at yahoo for help. This is ridiculous, asinine, and stupid. Changing whether or first name or nickname is used in posts shouldn’t be this hard to figure out and and clicking contact us shouldn’t end up in an endless loop back to the help screen.

After inputting valid ID and password,
I have noticed pop up sign that some unusual account activity is verified so was asked to verify the text message to the phone number i have input when i first made the account.

But i no longer use the same phone number, so there is no other way that i can verify by recovery info.

It seems really nonsensical to me that this prohibit my access to my account entirely, since this kind of problem might happen often for those who change their phone number and forgot to update their recovery info.

I really need to find the way to regain access to my account, and having trouble find the way to appeal this issue to your team.

I am writing this suggestion with my another account since i can't even log in to my original one, so i would want to ask your team to help solving my issue on this.

your costomer support is really bad and everytime i call they hang up on me. why do I have to Pay to get back into my account when I never signed up a a key account? I have been trying to get this "key" thing off my account t for months. It came to a point where i had to make a new account and i still need access to that account i have bills, bosses, school work being sent to this account and i cant get help from anyone this crazy what every this "key account" thing is it going to be the reason people switch to Gmail, it shouldn't be that difficult for me to get back into my account. and then customer support doesn't answer any of your questions untill u pay them so even if they cant help you still have to pay that fee. i think yahoo needs to just do better in general.

your costomer support is really bad and everytime i call they hang up on me. why do I have to Pay to get back into my account when I never signed up a a key account? I have been trying to get this "key" thing off my account t for months. It came to a point where i had to make a new account and i still need access to that account i have bills, bosses, school work being sent to this account and i cant get help from anyone this crazy what every this "key account" thing is it going to be the reason people switch to Gmail, it shouldn't be that difficult for me to get back into my account. and then customer support doesn't answer any of your questions untill u pay them so even if they cant help you still have to pay that fee. i think yahoo needs to just do better in general.

Why, oh why, do I have to go through authentication EACH AND EVERY TIME I WANT TO SIGN IN? You know, there are some of us who actually put our cell phones away, especially at night, and dont want to have to get it out for the sole purpose of a text, yet AGAIN, from Yahoo, I use the same device but I have to jump thru your ridiculous hoops to prove it. Security is your job, not mine. But if I have to do all of the work, then pay me a salary and I will verify my identity all day long. Otherwise, I am done.