Rivals

Rivals

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  1. Deceptive Billing Practices

    Approximately a year ago. (July-September) time-frame I had to contact Rivals.com to cancel a subscription that had appeared on my credit card. Approximately a year earlier I had subscribed and used the service but had cancelled the service as I didn't feel it was worth the $99 charged. As noted above a year later I found the $99 charge again and called the support phone number and spoke to an individual who adamantly defended their charge as the annual subscription had never been cancelled and that they do not offer refunds. Eventually I was able to convince him that the…

    2nd ranked
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    3 comments  ·  Bug or Error  ·  Flag idea as inappropriate…  ·  Admin →
  2. Approximately a year ago. (July-September) time-frame I had to contact Rivals.com to cancel a subscription that had appeared on my credit ca

    Approximately a year ago. (July-September) time-frame I had to contact Rivals.com to cancel a subscription that had appeared on my credit card. Approximately a year earlier I had subscribed and used the service but had cancelled the service as I didn't feel it was worth the $99 charged. As noted above a year later I found the $99 charge again and called the support phone number and spoke to an individual who adamantly defended their charge as the annual subscription had never been cancelled and that they do not offer refunds. Eventually I was able to convince him that the…

    9th ranked
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    0 comments  ·  Bug or Error  ·  Flag idea as inappropriate…  ·  Admin →
  3. allow cancelling online (and on weekends, not just M-F)

    Why not allow canceling online? You can sign up online. You cannot cancel on a weekend, only via chat Monday-Friday. My billing date turned out to be the 23rd of Sept, a Sunday. I was leaning toward canceling then on Saturday the 22nd decided for sure, couldn't take the obnoxious posters. No capability to do so. Called Monday. They offered me 3 months free, but wouldn't allow me to cancel even though I'd called in as soon as possible after their being closed for cancellations on the weekend. If you want to cancel Rivals or anything with predatory vendors such…

    9th ranked
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 100% UNETHICAL (Easy process to Sign-up for Rivals acct BUT to CANCEL is EXTREMELY Inconvenient)

    CANCEL should be just as simple as sign-up procedures. Were not opening a bank acct, Retirement 401K, or getting Life Insurance.

    THIS IS SPORTS WHICH ULTIMATELY IS NOTHING BUT ENTERTAINMENT & BELONGS IN IT'S RIGHTFUL POSITION IN LIFE.

    IT'S NOT DIFFICULT TO CANCEL my Netflix or Hulu or even add individuals to MY accts if I wish.

    THIS MUST STOP IMMEDIATELY DELIBERATE ACTION of what I call "THEFT Thru Inconvenience" by corporate America.

    THIS IS NOT HOW U DO BUSINESS

    3rd ranked
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Access outside the USA

    Hello, I live in Europe and cannot access my Rivals account. This was done without notice and now I cannot access the subscription that I already paid for. Believe it or not people actually leave the USA whether to live or go on vacation and should have access to their subscription.

    3rd ranked
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. 9th ranked
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  7. Allow access outside the US, treat customers with common courtesy

    Why block forums outside the US? Video footage I can understand but a forum?!?

    Common courtesy would dictate that you notify subscribers before changing access. An explanation as to why would have been nice.

    I suspect you’ll not take prompt action on cancelling my renewal...

    9th ranked
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Your customer service for Rivals is horrible! I cancelled (or so I thought ) my account months ago and am still getting charged. Cancel it

    Don't make me type in a chat room with a csr, csr bot, or whatever is in the other end. Just cancel the account, look at the notes for my last "chat" and refund my account for any charges after it

    3rd ranked
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow a widow to cancel her husband's account without having to send a letter and two legal documents - unfeeling and unnecessary!

    A grieving family has enough to deal with without Rivals making it extremely difficult and time consuming to cancel an account. I suggested that I keep the account and just not renew it. I was told (on Chat), "We cannot let you do that." This policy does not endear me to this website.

    9th ranked
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    1 comment  ·  Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  10. Stop arbitrarily banning posters. Onesmad has banned me with no explanation and there's nothing anyone at Rivals support can do.

    Stop arbitrarily banning posters. Ban lengths shouldn't be left up to the mods and how they're feeling on that particular day. Some structure would resolve a lot of issues.

    9th ranked
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. The autoplaying video on the right side of the page is covering content on the rivals forums (like polls). Let me minimize it!

    Let me minimize or close (or pause) the video box that comes up on the right side of the forums. It shows me the same videos over and over, and it's covering content on that side of the page. It's awful. I am paying a subscription, can't I be free of autoplaying ads?

    9th ranked
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. 9th ranked
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  13. Allow cancellations after auto renewals

    When you don't allow refunds under any circumstances it causes you to lose customers. Forever. You might have my money now, but you just lost a customer for a lifetime.

    1st ranked
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    3 comments  ·  Editorial Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please eliminate the new video ad. Many of us cannot install an adblocker at work and must use IE.

    Please eliminate the new video ads as they are annoying and make the site nearly unusable. Many of us cannot install an ad blocker at work and do not have a choice of browser. At least, give the user the choice to disable it if they do not want to see it.

    6th ranked
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    0 comments  ·  Feature Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ple

    Please provide refunds if people cancel subscriptions within a week of renewal

    9th ranked
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    0 comments  ·  Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add UAB to Football recruiting team rankings

    Need to add UAB football to the football recruiting rankings. It's currently showing 13 Conference USA teams. #TheReturn happens on September 2, 2017.

    6th ranked
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    0 comments  ·  Bug or Error  ·  Flag idea as inappropriate…  ·  Admin →
  17. 8th ranked
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. When will the Commitment List of schools be fixed?

    For well over a year, there have only been four MAC school on the Commitment List link (https://rivals.com/news/commit-list). When will this be fixed?

    9th ranked
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    0 comments  ·  Bug or Error  ·  Flag idea as inappropriate…  ·  Admin →
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