Send sms before deleting content
Send SMS before deletion. I understand the need to cleanup inactive accounts, but I cannot see that I received a proper warning before logging in and seeing "Yay, zero inbox!". You must already be sending some warning emails to the recovery email, but deletion is a heavy handed tool, so you should be required to send the user a warning SMS per phone a two weeks prior, then again two days prior to deletion. This is a tiny cost, compared to bad PR and customer support.
38th
ranked
Carl-Erik Kopseng
shared this idea
